8/22/2014 Trey Murdoch Windows, Mac OSX, and iOS Jeremy Meeler
VMware, Networking, and Linux Interim Marhn Fullmer Networking Lab
Support Carlos Benavente Web Designer, IT Manager Tyler Puckett --
Windows and Linux Desktop Support 200 to 250 lab computers 55
faculty 15 staff Almost 2400 students Labs that service another
1200 CSC IT Staff
Slide 3
8/22/2014 EB2 1203 - Virtual Teams (personal laptops and VMs)
EB2 1222 - Desktop teams (projects done on local desktops) Virtual
vs. Desktop
Slide 4
8/22/2014 LAPTOP OS POLL VMs available upon request Students
can reload the OS Full Console and Remote Access hosting services
LAMP-based projects Virtual Teams
Slide 5
8/22/2014 2 Desktops per team o Windows 8.1 Enterprise, 64-bit
o MS Office 2013 VMs issued per resource request page o Server 2012
R2 UN/PW: adminuser o RHEL 6 UnityID/PW o Other OSes available
Please do not mess with the Administrator account If not using VM,
please let us know. Computers New Projects
Slide 6
8/22/2014 Windows (same login creds) Linux (please submit a
resource request) Computers Continued Projects
Slide 7
8/22/2014 All machines are behind a firewall but have an
external IP address Please do not mess with the firewalls in 1222
Port Forwarding through firewalls Remote Access VPN Networking
Setup
Slide 8
8/22/2014 OS Loads we provide o Windows 8.1 (x86 and x64) with
Office 2013 o Windows 7 (x86 and x64) with Office 2010 o Server
2012 R2 o Server 2008 R2 o Red Hat 6 Server and Desktop [preferred
Linux distro] o Help available with other Linux distros [Ubuntu o
Mac OS X 10.8, 10.9, 10.10 Please let us know BEFORE you reload
your computer Changing Your OS
Slide 9
8/22/2014 Applies to VMs and remote access to desktops Direct
Connect (preferred) o connect directly to assigned VM: ie,
sd-vm00.csc.ncsu.edu o RDP by default on port 4040 o SSH advised
for Linux loads o works on campus (wireless) VPN is required when
not using campus wireless o what is it? o connecting info available
at vpn.ncsu.edu o detailed info here:
http://www.wolftech.ncsu.edu/support/support/NCSU_VPN o works on
Mac and Windows o works on RHEL and Ubuntu as well o also version
for iOS and some Android flavors All Teams -- Connecting 1
Slide 10
8/22/2014 All Teams -- Connecting 2 vCenter (console access) o
https://vcenter.csc.ncsu.edu o web client: turn machine on/off,
adjust settings, console access o windows client: available but
being deprecated o Must be on-campus or connected via VPN
Slide 11
8/22/2014 Software installed by students o Freeware o
Dreamspark/VMAP o The Best Effort Rule o No P2P file sharing
Software requests from IT staff o Available Already: Acrobat
Professional MS Office 2010 and 2013 o Software to buy o
Installation problems o Software Recommendations University
purchased software may NOT be installed on student owned laptops
Additional Software
Slide 12
8/22/2014 Virtual Machines (best option) Android Phone and
Tablet Checkout Android Phone and Tablet Returns Additional
Equipment - part1
Slide 13
8/22/2014 iOS development - University Program Personal or
University Mac University Owned iOS device only Please do NOT
reload them Do NOT turn on Find my iPad/iPhone Additional Equipment
- part2
Slide 14
8/22/2014 Single Point of Contact per Ticket Resource Request
form on CSC 492 website o This creates a Remedy Ticket and cc's
your faculty advisor along with Ms. Heil Youll receive an e-mail
with your ticket number (from [email protected]) [email protected]
o Reply to this e-mail to communicate with IT staff You can see the
ticket number in subject line Marks the ticket as active in IT
staff queue Please reply to IT staff e-mails Please DONT e-mail IT
staff directly. How to Get IT Help part 1
Slide 15
8/22/2014 If requesting software include the following: o Cost
(if any) o Purpose o Web link o Why? Havent Heard Back? Make sure
you received a ticket number Check your e-mail, we might be waiting
on you After a few business days, e-mail us How to Get IT Help part
2
Slide 16
In Summary: Use the resource request form Dont E-mail IT
directly Dont Wait 6 weeks to follow up on IT e-mails 8/22/2014
Follow Directions
Slide 17
8/22/2014 Follow Directions A POW B C D You made my
day...Punk