Slide 1

Senior Design Lab Policies Presented by: Trey Murdoch CSC IT Staff

Slide 2

8/22/2014 Trey Murdoch Windows, Mac OSX, and iOS Jeremy Meeler VMware, Networking, and Linux Interim Marhn Fullmer Networking Lab Support Carlos Benavente Web Designer, IT Manager Tyler Puckett -- Windows and Linux Desktop Support 200 to 250 lab computers 55 faculty 15 staff Almost 2400 students Labs that service another 1200 CSC IT Staff

Slide 3

8/22/2014 EB2 1203 - Virtual Teams (personal laptops and VMs) EB2 1222 - Desktop teams (projects done on local desktops) Virtual vs. Desktop

Slide 4

8/22/2014 LAPTOP OS POLL VMs available upon request Students can reload the OS Full Console and Remote Access hosting services LAMP-based projects Virtual Teams

Slide 5

8/22/2014 2 Desktops per team o Windows 8.1 Enterprise, 64-bit o MS Office 2013 VMs issued per resource request page o Server 2012 R2 UN/PW: adminuser o RHEL 6 UnityID/PW o Other OSes available Please do not mess with the Administrator account If not using VM, please let us know. Computers New Projects

Slide 6

8/22/2014 Windows (same login creds) Linux (please submit a resource request) Computers Continued Projects

Slide 7

8/22/2014 All machines are behind a firewall but have an external IP address Please do not mess with the firewalls in 1222 Port Forwarding through firewalls Remote Access VPN Networking Setup

Slide 8

8/22/2014 OS Loads we provide o Windows 8.1 (x86 and x64) with Office 2013 o Windows 7 (x86 and x64) with Office 2010 o Server 2012 R2 o Server 2008 R2 o Red Hat 6 Server and Desktop [preferred Linux distro] o Help available with other Linux distros [Ubuntu o Mac OS X 10.8, 10.9, 10.10 Please let us know BEFORE you reload your computer Changing Your OS

Slide 9

8/22/2014 Applies to VMs and remote access to desktops Direct Connect (preferred) o connect directly to assigned VM: ie, sd-vm00.csc.ncsu.edu o RDP by default on port 4040 o SSH advised for Linux loads o works on campus (wireless) VPN is required when not using campus wireless o what is it? o connecting info available at vpn.ncsu.edu o detailed info here: http://www.wolftech.ncsu.edu/support/support/NCSU_VPN o works on Mac and Windows o works on RHEL and Ubuntu as well o also version for iOS and some Android flavors All Teams -- Connecting 1

Slide 10

8/22/2014 All Teams -- Connecting 2 vCenter (console access) o https://vcenter.csc.ncsu.edu o web client: turn machine on/off, adjust settings, console access o windows client: available but being deprecated o Must be on-campus or connected via VPN

Slide 11

8/22/2014 Software installed by students o Freeware o Dreamspark/VMAP o The Best Effort Rule o No P2P file sharing Software requests from IT staff o Available Already: Acrobat Professional MS Office 2010 and 2013 o Software to buy o Installation problems o Software Recommendations University purchased software may NOT be installed on student owned laptops Additional Software

Slide 12

8/22/2014 Virtual Machines (best option) Android Phone and Tablet Checkout Android Phone and Tablet Returns Additional Equipment - part1

Slide 13

8/22/2014 iOS development - University Program Personal or University Mac University Owned iOS device only Please do NOT reload them Do NOT turn on Find my iPad/iPhone Additional Equipment - part2

Slide 14

8/22/2014 Single Point of Contact per Ticket Resource Request form on CSC 492 website o This creates a Remedy Ticket and cc's your faculty advisor along with Ms. Heil Youll receive an e-mail with your ticket number (from csc_help@ncsu.edu) csc_help@ncsu.edu o Reply to this e-mail to communicate with IT staff You can see the ticket number in subject line Marks the ticket as active in IT staff queue Please reply to IT staff e-mails Please DONT e-mail IT staff directly. How to Get IT Help part 1

Slide 15

8/22/2014 If requesting software include the following: o Cost (if any) o Purpose o Web link o Why? Havent Heard Back? Make sure you received a ticket number Check your e-mail, we might be waiting on you After a few business days, e-mail us How to Get IT Help part 2

Slide 16

In Summary: Use the resource request form Dont E-mail IT directly Dont Wait 6 weeks to follow up on IT e-mails 8/22/2014 Follow Directions

Slide 17

8/22/2014 Follow Directions A POW B C D You made my day...Punk

Slide 18

8/22/2014 Questions?