Download - #SCMW2014 - Knowledge Sharing - Marc Rougier

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Page 1: #SCMW2014 - Knowledge Sharing - Marc Rougier

KNOWLEDGE MANAGEMENT

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Content Marketing & Knowledge Management

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Content Marketing

“Content is king”Bill Gates

“Brands must become media to earn relevance”Brian Solis

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Content Marketing

Your content

Creation

Content

Brand awareness, demand generation

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Content Marketing

Your content

Web content Data

Curation, Creation, Crushing

Content

Brand awareness, demand generationThought Leadership, Engagement

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Knowledge Management

“How you gather, manage and use information will determine whether you

win or lose.”Bill Gates

“Tell me and I forget. Teach me and I may remember. Involve me and I learn”

Benjamin Franklin

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Knowledge Management

Training

Your content

Creation

Content

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Knowledge Management

Business Intelligence

Curation

Content

Training

Your content

Creation

Content

Web content

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Knowledge Management

Your content

Web content Data

Curation, Creation, Crushing

Content

TrainingBusiness Intelligence

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Ça c’était avant

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Digital Revolution

Knowledge is everywhere

Everybody is an expert Break the silos

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The Love Story

Your content

Web content Data

Curation, Creation, Crushing

Content is Knowledge is Content

Outbound & Inbound

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The Benefits of the Marriage

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Excellence

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Power

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Survey : Knowledge Sharing

Importance of third party content for your Business400 respondents; 50% > 500 employees

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Survey : Knowledge Sharing

Importance of third party content for your Business400 respondents; 50% > 500 employees

Teaches me about my job 96%Makes employee more efficient 87%

Helps convince teammate 69%Helps convince a client 84%

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Survey : Knowledge Sharing

Importance of third party content for your Business400 respondents; 50% > 500 employees

Teaches me about my job 96%Makes employee more efficient 87%

Helps convince teammate 69%Helps convince a client 84%

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What Do We Do?

Enable knowledge acquisition: from everywhere, for everyone

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What Do We Do?

Enable knowledge acquisition: from everywhere, for everyone

Feed Content strategy with Knowledge

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What Do We Do?

Enable knowledge acquisition: from everywhere, for everyone

Feed Content strategy with Knowledge

Identify and help develop thought leaders and brand advocates

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Example: Intuiti

Challenges Lack of training material Employees Engagement Reputation / Visibility

KM + CM Three topics (SEO, UX, Analytics) Team curation Used internally and externally

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Example: Cisco

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Knowledge Management

“A chain is no stronger than its weakest link.”

Confucius

“Size matter not”Yodda