Sarah Mbatha &Marc MolloyMumtaz Samad & Marc Molloy

Why we do it

The journey so far

Our offer: does it work?

Lessons learned

The future

2005-11:

714 into jobs – using a small team

Developed our knowledge base

Developed a responsive service

Incorporated models of best practice / Matrix Accreditation

2012:

Process mapped customer journey

Externally bench marked service

Developed value for money baseline

Initiated employment control group study

2012-13:

Launch of 1,000 into jobs (2012-2015)

Linked to Family Mosaic manifesto – Health, Wealth and Wellbeing

Employment target linked to staff annual bonus

Created staff support ‘pledge’ events

2013-14:

Celebrate ‘success stories’ internally

Renew staff ‘pledges’ and update teams on outcomes

Additional £1 million for employment support initiatives

Service Ethos:

Jobs for people, not people for jobs

Customer led relationship

Non competitive team culture

Personalised support

Pre & Post employment training

Employer engagement (not a brokerage)

Support transition to employment

Innovative Courses:

Get that Job

Get that promotion

Start your own business

Employment Boot Camp

Employment Boot Camp:

What is it?

How does it work?

Outcomes

Making a Difference:

“I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high”

Daniel 42

Making a Difference:

“I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high”

Daniel 42

Courses:

EBC: 31% into work

Youth EBC: 45% into work

GTJ: 40% into work

Care & Support staff training

People in work:

637 into Work (April 2012-Present)

118 Apprentices

85 Care & Support Customers

Outputs:

301 into work (2012-13)

148 into work (2013-14; Q1-2)

91 apprentices

80% retention rate (3months)

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Reduction in arrears

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Support career progression

Support affordable childcare

Focus on over 50s

Business start-up courses

Fixed term tenancy offer

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