© 2009 Eyeblaster. All rights reserved
How we can work togetherPresented by: Geoffrey King ● Sales Engineer ● 4th February 2009
Sales Engineer, APAC
© 2009 Eyeblaster. All rights reserved
Agenda
• A little bit about me
• What is a Sales Engineer?
• Support Offered (...And Not Offered)
• How to Ask for Help
© 2009 Eyeblaster. All rights reserved
Introduction to Geoffrey King
• Graduated with honours at Sydney University in Bachelor of Engineering – eCommerce.
• Can bench press around 20KG (Total)
• First job: Ice Cream Transporter, Sedexo
• Last Job:Online Production Manager , MRN
• Enjoy long walks on the beach
• Enjoys long runs/swims/riding on beach/grass/roads/footpaths
• Enjoy long walks on the beach
Geoffrey Winning London Marathon
© 2009 Eyeblaster. All rights reserved
What is a Sales Engineer?• As products continue to evolve and become more technically and/or
functionally complex...
• Sales Engineer: The role serves to bridge the gap between sales acumen and engineering expertise
Geoffrey
© 2009 Eyeblaster. All rights reserved
Support Offered by a Sales Engineer?
Assisting APAC Sales Force Through Sales Life Cycle as a Local Technical Product Expert
Help Manage Custom Projects, Innovation and Reporting Requirements
Work Closely with Product Teams + Provide Customer Feedback
© 2009 Eyeblaster. All rights reserved
What a Sales Engineer (SE) Is Not?
Needs SETier 2 Support: I cannot fix a non-expanding ad or investigate a publisher impression discrepancy .If I have the time I can certainly help point you in the correct direction.
x
Flash Developer: I cannot build you that bells & whistles ad with the 20” Mag Wheels that you saw on China Daily yesterday.
x
Help File:You aren’t sure what the network play section in an account is used for. I am likely to refer you to the relevant section of the Eyeblaster Training Zone.
x
Personal Statistician:Hey Geoffrey, did this campaign perform well? To some level I can help, certainly I can point you in the direction of worthwhile KPI and Best Practices but I do not have the means or resources to do full campaign analysis.
x
PricingThe price you charge is a matter for Sales Management Team
x
Creating You a Beautiful PresentationsOur marketing department are exceptionally skilled at this task.
x
© 2009 Eyeblaster. All rights reserved
How to Ask for Help
• Please feel free to call or email me for any help or advice. I am a resource for the Sales Management team.
• For complicated issues I much prefer a detailed email from you with an outline of the issue. By sending me an email you give me a chance to conduct research and respond in detail.
• If you have contacted somebody else for help on the same matter or submitted a CRM case please let me know so we can avoid doubling-up on work.
• If the request includes a custom project, custom report or product feature request it is important to include a business case. I need to understand why it is important and the potential opportunity costs to your business.
© 2009 Eyeblaster. All rights reserved
Recent Work I Have Been Involved In
• Omniture Integrations
• Custom Report Specification and Project Management with Professional Services.
• Alpha / Beta product management
• New product rollouts, training and ongoing management (for example CC4S, CC4M and Smart Versioning)
• Process Innovation;CRM – Custom Sales Report looking at large campaigns
Campaign Tracking – eTrack, WebTrends
© 2009 Eyeblaster. All rights reserved
Thank you
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