Rise of E-Commerce April 10, 2015
Trends and Behaviors Across Borders
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© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 2
Asia Pacific expected to lead all regions in
e-commerce sales
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 3
The “flex shopper” emerges worldwide in today’s
multi-channel, multi-device world
• Ruthlessly efficient, switching retail channels
and devices to best suit personal
convenience when researching, purchasing
and receiving goods
• Information and control are paramount
• Adoption rate of technology and how
shoppers apply it to their shopping process
vary by region
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 4
Consumers in Asia are the least satisfied with their
online and in store shopping experiences
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 5
Asia Online Shopper: Trendsetter Style
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 6
Despite the growth of m-commerce, consumers are
still experiencing mobile adoption issues
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 7
Alternate delivery locations are on the rise
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 8
Discover where retailers can ACT
• Findings from the study reveal three areas along the full “path to purchase”
where retailers can ACT to create a more satisfying experience and drive
repeat business
Proprietary and Confidential: This presentation may not be used or disclosed to any person other than employees of customer, unless expressly authorized by UPS.
© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the color brown and photos are trademarks of United Parcel Service of America, Inc. All rights reserved. 9
The UPS® Asia network at a glance
Australia
India
China
S. Korea
Japan
Singapore
HongKong
Vietnam
Thailand
Malaysia
Taiwan
Philippines
Indonesia*Principal locations displayed
Key UPS Hubs
UPS Air Hubs
UPS Package Operations*
UPS Supply Chain Solutions Sites*
Thank you
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