7/29/2019 Ret Resting e Nico
1/12
QUICK REFERENCE GUIDE
Ingenico
This Quick Reference Guide
will guide you through
understanding your
terminals functionality and
navigation, and will helpyou with troubleshooting.
7/29/2019 Ret Resting e Nico
2/12
INDUSTRY
Retail and Restaurant
APPLICATION
Chase Paymentechs INGU32V406TERMINALS
Ingenico 5100Ingenico 7780
ContentsGETTING STARTED
Available Transaction Types . . . . . . . . . . . . . . . . . . . . . 3
Cashier/Server Management. . . . . . . . . . . . . . . . . . . . 4
Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Gift Card Transaction Types (Opt.). . . . . . . . . . . . . . . 6
Navigating Your Terminal . . . . . . . . . . . . . . . . . . . . . . . 7
Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
REFERENCE
Prompt Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 10
7/29/2019 Ret Resting e Nico
3/12
3
Credit Transactions To initiate
Credit Sale* A sale transaction using a creditcard; the card may or may not be present.
Swipe the cardand then selectCREDIT CARD.
Or, selectCREDIT CARDand then selectSALE.
Auth Only* An authorization-only transactionprovides an approval, but does not charge theconsumer until the transaction has been addedto the batch by way o a orce transaction.
Select CREDITCARD and thenselect AUTHONLY.
Force* Perorm a orce sale when the terminalcannot reach the host (Chase Paymentech) toauthorize a transaction, or to nalize an AuthOnly transaction. Contact your voiceauthorization center or an authorization code,and then orce the transaction.
Select CREDITCARD and thenselect FORCE.
Return* Perorm a return to reund money toa cardholders account rom a credit salecompleted in a closed batch (i.e., previous
day). May also be used to adjust a previoustransaction.
Select CREDITCARD and thenselect RETURN.
Void* Perorm a void to reverse a credit sale,orce, or return transaction and prevent anyunds rom transerring rom the cardholdersaccount. Only available or transactions in thecurrent batch (i.e., same day).
Select CREDITCARD and thenselect VOID.
Pay@Table (i7780 restaurant only) Allows
the terminal to be handed to the cardholder toswipe the credit or debit card and conrm anyprompts while still being in possession o thecard.
Select PAY AT
TABLE.
Open/Close Tab (restaurant only) A pre-authorization transaction or a specic,predetermined dollar amount.
Select CREDITCARD and thenselect TAB.
AvailableTransactionTypes
Your terminal
supports varioustransaction types.
Reer to this section or
inormation on what
transactions are
available, when to use
them, and how to begin
the transaction.
*Purchase and Commercial
cards are supported for this
transaction type.
7/29/2019 Ret Resting e Nico
4/12
4
ADD CASHIER/SERVER
Adds new cashiers or servers to your terminal. You will be promptedto create an ID and a password, i enabled, or each new cashier/server.
DELETE CASHIER/SERVER IDs
Removes all or a single clerk/server rom the terminal.
CASHIER/SERVER ID LIST
Prints a report o cashiers/servers currently signed on.
CHANGE SERVER
Accessible through the Tab menu, the CHANGE SRV eature allowsyou to assign a new server to an open tab (restaurant only).
EBT Transactions (Retail Only) To initiate
EBT Sale An Electronic Benets Transer (EBT)
card is a government-issued card tiedto a specic government-assistance account.EBT transactions require PIN entry, as well as atrace number and balance amount printed onreceipts. An EBT sale transaction may be a oodstamp sale, or a cash benet sale. The card mustbe present.
Select EBT and
then select SALE.
EBT Force A sale transaction perormed whenthe terminal cannot reach the host to authorizethe transaction. Contact your voice authorization
center or an authorization code, then perorm aorce transaction with the EBT card.
Select EBT andthen selectFORCE.
EBT Return Perorm a return to reund moneyto a cardholders account rom an EBT salecompleted in a closed batch (i.e., previous day).May also be used to adjust a previoustransaction. Available only or ood stamptransactions.
Select EBT andthen selectRETURN.
EBT Balance Inquiry Obtain a customersremaining EBT account balance. Available orboth ood stamp and cash benet.
Select EBT andthen select BALINQ.
AvailableTransaction
TypesContinued
Your terminalsupports various
transaction types.
Reer to this section or
inormation on what
transactions are
available and when to
use them.
Cashier/ServerManagement
Accessible through the
Admin menu, cashier/server management
allows you to manage IDs
and passwords.
Debit Transactions To initiate
Debit Sale A sale transaction using a debit cardand PIN; the card must be present.
Select DEBITCARD and thenselect SALE.
Debit Return Perorm a debit return to reund
money to a cardholders account roma debit sale completed in a previous batch; thecard must be present.
May not be available or all card issuers.
Select DEBIT
CARD and thenselect RETURN.
7/29/2019 Ret Resting e Nico
5/12
5
AvailableReports
A report is like a
snapshot in time o
business activities. Use
this data to help you
make crucial business
decisions.
Reports: Main Menu
Select REPORTS to launch the Report menu.
DetailReport Prints detail inormation or each transaction and atotals summary or each card type and issuer.
TotalsReport Prints totals by card type and card issuer.
Cashier/ServerSummary Prints a totals report by all or onecashier/server.
ShitReport Prints a detail or totals report by all or one cashier/server, i enabled.
Unadjusted Tip Report Prints a list o unadjusted transactions bycashier/server, i enabled.
IRS Tip Report Prints a Tip report by cashier/server with signatureline, i enabled.
Tip Discount Report Prints a summary o tips and tip discounts bycashier/server, i enabled.
Ofine Report Prints details o any Store and Forward transactionsin the batch, i enabled.
Open TabReport (Restaurant only) Prints a list o all open tabs
by all or one cashier/server, i enabled.
Reports: Gift CardSelect GIFT CARD and then select REPORTS to launch the GitReport menu.
Git Card Detail/Audit Report Prints a git card detail report thatincludes transaction type and amount.
Cashier/Server Git Card Report Prints a git card detail reportby cashier/server that includes transaction type, amount and total.
Redemption Cashout Report Prints the total redemption cashoutamount in the current batch.
7/29/2019 Ret Resting e Nico
6/12
6
Gift CardTransaction
Types (Opt.)
I you are participating
in Chase Paymentechsproprietary Git Card
program, your terminal
supports various stored
value card transaction
types.
Reer to this section or
inormation on what git
card transactions areavailable and when to
use them.
Gift Card Transactions (Optional) To initiate
Issuance Adds value to the git card account.This transaction can be used to issue andactivate a new card, or to reload an active cardwith incremental value.
Select GIFTCARD and thenselectISSUANCE.
Activation/Block Activation Create aconsumers git card account by assigning valueto a card. One or more git cards can beactivated at one time. Activations can only beperormed on cards that have not beenpreviously activated.
Select GIFTCARD and thenselect BLOCKACTIV orACTIVATIONS.
Redemption Decreases the value stored on theconsumers git card account. This transaction isperormed when a consumer uses the card to
purchase goods or services.
Select GIFTCARD and thenselect
REDEMPTION.
Void Remove a git card transaction rom theterminals open batch. The void willcommunicate to the git card host that thetransaction is being reversed.
Select GIFTCARD and thenselect VOID.
Balance Inquiry Print a receipt that displaysthe customers available git card balance(without changing it).
Select GIFTCARD and thenselect BAL INQ.
Force Perorm a orce redemption, activation orissuance when the terminal cannot reach thegit card host with a valid approval code romthe voice authorization center.
Select GIFTCARD and thenselect FORCE toaccess the Forcemenu.
Add Tip A git card redemption transaction orthe amount o the tip, i tip processing isenabled.
Select GIFTCARD and thenselect ADD TIP.
7/29/2019 Ret Resting e Nico
7/12
7
BEGIN A SALESwipe or manually key the card, and then speciy credit or debit. (Note:Debit cards must be swiped.)
BEGIN OTHER TRANSACTIONSFrom the main menu, select the appropriate card type, and then usethe hot keys to navigate to the type o transaction you wish toperorm.
REPRINTSelect REPRINT to access the menu and reprint a receipt.
CASHIER/SERVER MENUPress [Admin] and then select CASHIER/SERVER MENU.
BATCH REVIEWSelect REPORTS. Choose whether you would like a detail or totalsreport, and then speciy whether you would like the report printed orsimply displayed on the terminal.
TIP ADJUSTMENTSSelect CREDIT CARD and then select TIP ADJ, i tip processing isenabled.
PAY@TABLESelect PAY AT TABLE, i your i7780 terminal supports this eature.
INCREMENT THE SHIFTPress [Admin], select SHIFT MENU and then select INCREMENT.
RESET THE SHIFT
Press [Admin], select SHIFT MENU and then select RESET SHIFT.
NavigatingYourTerminal
Reer to this section to
nd and begin thetransaction or unction
you wish to use.
ABOUT SETTLEMENTA Settlement operation is used to close the current batch andopen a new batch or logging and accumulating transactions.
Your Ingenico terminal uses a Terminal Capture System (TCS),meaning it stores transactions throughout the day and sendsbatch totals o sales and reunds to the host (ChasePaymentech) ater the close o business.
There are two settlement options:
1 - MANUAL SETTLEMENTI your terminal is set to manually settle, select SETTLEromthe main menu and ollow the prompts displayed.
2 - AUTO SETTLEMENTI your terminal is set to automatically settle, it willautomatically settle transactions in the current batch at a specic,predetermined time, within a 24-hour period. When congured,auto settlement begins any time ater the set time occurs ithere are transactions in the batch.
For example, i auto settlement time is set to 22:30:00 (10:30 p.m.)then auto settlement occurs any time ater 22:30:00. I theterminal is turned o beore the set time, and turned on again(usually the next morning), auto settlement occurs at that time.
Settlingthe Batch
Your transactions must
be settled daily. Read
this section to ensurethe settlement process
operates smoothly.
7/29/2019 Ret Resting e Nico
8/12
8
PromptQ&A
While navigating
through transactions,
youll nd that some
prompts arent as clear
as others. This section
claries those prompts.
Prompt Description/Action
1. MERCH 1
2. MERCH 2
3. MERCH 3
For multi-merchant terminals, pressthe number assigned to the desiredmerchant.
ENTER LAST 4
DIGITS OF CARD#
Key the last 4 digits o the card
number and press [ENTER] (thegreen button).
ENTER SERVER/CASHIER ID Key the server/cashier ID (up to 6digits in length) and press [ENTER].
ENTER INVOICE NUMBER Key the invoice number (up to 6digits in length) and press [ENTER].
DUPLICATE TRANSACTION
CANCEL ACCEPT
Press the hot key under the desired
option to accept or cancel theduplicate transaction.
ENTER CUST REFERENCE # Key the customer reerence number(up to 30 characters in length) andpress [ENTER].
CARD PRESENT?
YES NO
Press the hot key under theappropriate option to indicatewhether or not the manually
entered card is present.
ENTER CARD CODE
VERIFICATION #
Key the Card Verication Code romthe card and press [ENTER].
1. NOT PRESENT
2. ILLEGIBILE
3. ABSENT
Press the number o the appropriateoption to indicate why the CardVerication Code is not available.
TAX EXEMPT?
YES NO
Press the hot key under the
appropriate option to indicatewhether the transaction is taxexempt.
ENTER EXPIRATION DATE
MMYY
Key the cards expiration date inMMYY ormat and press [ENTER].
ENTER
APPROVAL CODE
Key in the 6 character approval codeand press [ENTER].
7/29/2019 Ret Resting e Nico
9/12
9
AVS ResponseCodes
The Address Verication
System (AVS) is a
eature that adds raud
protection on card-not-
present transactions.
The numeric portion o
the customers street
address and the ZIP
code are compared
against the inormation
on le with the card-issuing bank.
Use this chart to
interpret domestic AVS
Response Codes by card
type.
Code Description VISA MC AMEX Disc.
XMatch - Address and 9-digitZIP code
YMatch - Address and ZIP code(or Discover, address only
matches)
APartial - Address matches, ZIPcode does not (or Discover,both address and ZIP match)
WPartial - 9-digit ZIP codematches, address does not (orDiscover, no data rom issuer)
Z Partial - ZIP code matches,address does not
NNo match - Neither address norZIP code match
UUnavailable - AVS systemunavailable or issuer does notsupport AVS
RRetry - Issuers systemunavailable or timed out
S
Not supported - AVS notsupported by issuer at this time
7/29/2019 Ret Resting e Nico
10/12
10
CommonError
Codes
In the event that
your terminal displaysan error, reer to these
error codes to
troubleshoot your
terminal.
I the code you are
experiencing is not
shown, retry the
transaction, or ipossible, manually enter
the account number.
I the error persists,
contact your Help Desk
or support.
Error Code Description Action
BATCH NEAR
MAX
SETTLE BATCH
PRESS ENTER
The batch capacity othe terminal is nearlyull.
Complete thetransaction and settleas soon as possible.
CHECK PINPADPRESS ENTER
The terminal iscongured or anexternal PIN pad, butone is not detected.
Veriy that the PIN padis connected andreceiving power.
EXPIRATION
DATE
INVALID
The card is expired. Check the expirationdate on the card.Request another ormo payment.
FAULTY CARD The terminal wasunable to read thecard.
Re-swipe the card andtry again.
LINE BUSY The phone line is inuse or there may beproblems with theline. The terminal willretry automatically.
I the error persists,check the terminalsconnection and veriythat no other devicesare using the line.Connect an analogtelephone to listen ora dial tone. Contactthe service provider ithere is no dial tone.
INVALID
AMOUNT
An amount greaterthan the cash backlimit, or the ceilinglimit or sale or ofinetransactions, willgenerate this error.
Retry the transactionwith an amount withinthe limit.
BASE BUSY
RETRY?
YES NO
i7780 only
The terminal isattempting tocommunicate withthe base, but the baseis communicatingwith anotherterminal.
Select YES to retry. Ithe error persists,check the status oother terminals.
RANGE i7780 only
The terminal isattempting tocommunicate withthe base, but the baseis unreachable.
Veriy that theterminal is withinrange and that thebase has power.
7/29/2019 Ret Resting e Nico
11/12
11
7/29/2019 Ret Resting e Nico
12/12
Top Related