RADCOM’s Solution
Saul GoldSales and Business Development [email protected]
2 12/23/10
RADCOM at a Glance
Established 1991, traded on NASDAQ since 1997
Market leader in Service Assurance andCustomer Experience Management solution, Omni-Q
Part of the RAD Group with over 3700 employees worldwideand annual revenues of $775M
Over 300 million subscribers enjoy Customer Experiencewith RADCOM’s Solutions
NGN Service Providers in 50 countries useRADCOM’s Service Assurance solutions
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Service Assurance – what is it?
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Omni-Q - Service and Network Monitoring
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Full Coverage Monitoring Points
Radcom R70 Gn Probe
Radcom IuCs/Ps Probe
Radcom IuB Probe
Radcom Gb Probe
Radcom R70 Gr/Gs… Probe
IMS probes
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VoIP/NGN/IMS monitoring/service assurance
IMS Monitoring with full correlation
SS7 and VoIP active & passive monitoring correlation
VoIP Network
ss7 Network
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Customer Care
Omni-Q Applications- examples of use
Marketing
Operations
Engineering
Operations
Engineering
Marketing
Operations
Engineering
Customer Care
Marketing
Operations
Engineering Network & service performance &
troubleshooting
Performance dashboards• Per APN’s
Subscriber groups
NE
Product/package utilization & evaluation
Tier 2 subscriber troubleshooting
Account management with open portals
Operations
Engineering
Marketing
Operations
Engineering
Customer Care
Marketing
Operations
Engineering
VIP & SLA monitoring
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End-to-end session trace
Correlation Session View (Iu-PS, Gn, Gi)
Full decode
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HTTP Performance – WEB Accelerators
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Subscriber Troubleshooting
Search for Blackberry traffic
Drill to signaling view to analyze failures
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Handset Penetration
iPhone handset penetration
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Handset Analysis
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Handset Analysis
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Customer Care
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View Internet Activity
QoE compared to network baseline
% of time in 3G
Usage and failures
QoE
Max handset throughput
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QoE
Location
Success / failure
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RADCOM Value Proposition
Market leader Mobile BB & NGN/IMS networks Powerful, vender independent probes One platform multiply technologies for multiple
internal users Fully scalable and flexible solution Multiple addon applications based on requirement
• Roaming, interconnect, SLA/VIP management, customer care
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Thank you
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