Presented By:
Michelle DiTondoSr. Vice President Human Resources
Presented By:
Michelle DiTondoSr. Vice President Human Resources
Effectively Engaging Multiple
Generations
Effectively Engaging Multiple
Generations
• Silent Generation
• Baby Boomers
• Generation X
• Millennial Generation
Today’s Workplace
4 generations working together
So What?So What?
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Northwestern’s Lacrosse Team at The White House Northwestern’s Lacrosse
Team at The White House
NU Lacrosse Team at The White House
You Wore Flip Flops to the White House? Public:
These were nice $16 Flip Flops with RhinestonesPlayer:
Parent:
“It Mortified Me”
EngagedEmployees Value
CustomerSatisfaction
CustomerLoyalty
Growth
Engaged Employees=Growth
The Generations
GenerationGeneration Silent Silent GenerationGeneration
Baby Baby BoomersBoomers
GenerationGenerationXX
MillennialsMillennials
CurrentCurrentAgeAge
66-88years old
47-65 years old
29 - 46years old
28 and younger
Defining Defining EventsEvents
Great DepressionWWII
The New Deal
Vietnam WarRejection of
Traditional Values
Personal ComputersCold WarDivorce
InternetA Dangerous World
The Great Recession
TechnologyTechnology Radio 8 - trackCompact
DisciPhone/iPad
CommunicatCommunicatee
In person Telephone Cell PhonesText
Message
Defining Defining MoviesMovies
The Best Years of Our
Lives
The Big Chill
Breakfast Club
The Social Network
• Disciplined
• Loyal
• Traditional Work Ethic
• Sacrifice for the Common Good
• Respect Authority
• Obey the Rules
• Patient
Silent Generation
Baby Boomers
• Workaholics
• Optimistic
• Personal Gratification
• Recognition
• Like to Be Involved
• Health & Wellness
Generation X • Independence & Self
Reliant
• Resilience
• Fluid careers - lateral moves
• Value Free Time
• Fun in the workplace
• Creative Risk Takers
• Diversity is the Norm
Millennial Generation
• Extremely Confident
• High Expectations
• Social
• Value Diversity
• Thrive on Challenge & Growth
• Tech Savvy
• Want Instant Feedback
Engaging the Generations
• Work for personal fulfillment and satisfaction
• Highest indicator of satisfaction is to feel valued on the job
• 70% of all employees want an environment where they are recognized and appreciated
• Career development is a priority
• Flexibility is important
Successfully Managing Across Generations
• Discuss expectations and ask people about their needs and preferences.
• Offer options that suit their needs and preferences
• Personalize your style and be flexible
• Build on strengths of a diverse team
• Pursue different perspectives
Leverage Diversity in Generations
Four Keys to Success
Create
Encourage
RewardValue
Leverage Multiple Generations
• Create mentoring opportunities across generations
• Encourage individual growth and development
• Value individual contributions in ways that are meaningful
• Reward individual contribution and achievements
Management Associate Program
Management Associate Program
• New College Graduates
• Class of 40 MAPS
• Focus on Teamwork and Socializing
• Emphasize Unique Experiences
• Fun, Engaging, Fast Paced & Challenging
• Connected through Social Media
• Feeling of Prestige and Importance
Management Associate Program
Management Associate Program
• Work in Front Line Jobs
• High Expectations to be Disciplined
• Coaching and Counseling
• You Need to Be Successful to Continue
Management Associate Program
Management Associate Program
On the Job AdvisorsOn the Job Advisors
Senior Leader MentorsSenior Leader Mentors
Management Associate ProgramManagement Associate Program
Four Keys to Success
Create
Encourage
RewardValue
Michelle DiTondoSr. Vice President Human Resources
Michelle DiTondoSr. Vice President Human Resources
Questions?Questions?
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