Presented By:

Michelle DiTondoSr. Vice President Human Resources

Presented By:

Michelle DiTondoSr. Vice President Human Resources

Effectively Engaging Multiple

Generations

Effectively Engaging Multiple

Generations

• Silent Generation

• Baby Boomers

• Generation X

• Millennial Generation

Today’s Workplace

4 generations working together

So What?So What?

QuickTime™ and aAVC Coding decompressor

are needed to see this picture.

Northwestern’s Lacrosse Team at The White House Northwestern’s Lacrosse

Team at The White House

NU Lacrosse Team at The White House

You Wore Flip Flops to the White House? Public:

These were nice $16 Flip Flops with RhinestonesPlayer:

Parent:

“It Mortified Me”

EngagedEmployees Value

CustomerSatisfaction

CustomerLoyalty

Growth

Engaged Employees=Growth

The Generations

GenerationGeneration Silent Silent GenerationGeneration

Baby Baby BoomersBoomers

GenerationGenerationXX

MillennialsMillennials

CurrentCurrentAgeAge

66-88years old

47-65 years old

29 - 46years old

28 and younger

Defining Defining EventsEvents

Great DepressionWWII

The New Deal

Vietnam WarRejection of

Traditional Values

Personal ComputersCold WarDivorce

InternetA Dangerous World

The Great Recession

TechnologyTechnology Radio 8 - trackCompact

DisciPhone/iPad

CommunicatCommunicatee

In person Telephone Cell PhonesText

Message

Defining Defining MoviesMovies

The Best Years of Our

Lives

The Big Chill

Breakfast Club

The Social Network

• Disciplined

• Loyal

• Traditional Work Ethic

• Sacrifice for the Common Good

• Respect Authority

• Obey the Rules

• Patient

Silent Generation

Baby Boomers

• Workaholics

• Optimistic

• Personal Gratification

• Recognition

• Like to Be Involved

• Health & Wellness

Generation X • Independence & Self

Reliant

• Resilience

• Fluid careers - lateral moves

• Value Free Time

• Fun in the workplace

• Creative Risk Takers

• Diversity is the Norm

Millennial Generation

• Extremely Confident

• High Expectations

• Social

• Value Diversity

• Thrive on Challenge & Growth

• Tech Savvy

• Want Instant Feedback

Engaging the Generations

• Work for personal fulfillment and satisfaction

• Highest indicator of satisfaction is to feel valued on the job

• 70% of all employees want an environment where they are recognized and appreciated

• Career development is a priority

• Flexibility is important

Successfully Managing Across Generations

• Discuss expectations and ask people about their needs and preferences.

• Offer options that suit their needs and preferences

• Personalize your style and be flexible

• Build on strengths of a diverse team

• Pursue different perspectives

Leverage Diversity in Generations

Four Keys to Success

Create

Encourage

RewardValue

Leverage Multiple Generations

• Create mentoring opportunities across generations

• Encourage individual growth and development

• Value individual contributions in ways that are meaningful

• Reward individual contribution and achievements

Management Associate Program

Management Associate Program

• New College Graduates

• Class of 40 MAPS

• Focus on Teamwork and Socializing

• Emphasize Unique Experiences

• Fun, Engaging, Fast Paced & Challenging

• Connected through Social Media

• Feeling of Prestige and Importance

Management Associate Program

Management Associate Program

• Work in Front Line Jobs

• High Expectations to be Disciplined

• Coaching and Counseling

• You Need to Be Successful to Continue

Management Associate Program

Management Associate Program

On the Job AdvisorsOn the Job Advisors

Senior Leader MentorsSenior Leader Mentors

Management Associate ProgramManagement Associate Program

Four Keys to Success

Create

Encourage

RewardValue

Michelle DiTondoSr. Vice President Human Resources

Mditondo@mgmresorts.com

Michelle DiTondoSr. Vice President Human Resources

Mditondo@mgmresorts.com

Questions?Questions?