1. What is a Culture? 2. Why do I care? 3. Why should this be a
business operation consideration? 4. Why do people take risk? 5.
What can be done to improve immediately and continuously?
Slide 4
A safety culture consists of a shared set of: Beliefs Practices
Attitudes They influence the atmosphere which shape our
behavior.
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Safety in the past was engineering focused. Instead of a hand
saw use an electric saw. Today, the focus should be behavior. How
do you make sure you are using conveniences safely think of cars.
Early 1900s barely could go 55. Now 100mph is easy and dependable
driving. Hazards have changed peoples awareness level has decreased
and behavior becomes more risky because of conveniences.
Slide 7
SAFETY Policies & Rules. We embrace them right.
Slide 8
Change creates habits Cannot change without feedback. Feedback
is effective if it is consistent, whether negative or positive
feedback is used. We can't have consistency without trust. Trust
cannot be gained or maintained without consistency. Habits only
remain if practiced.
A Culture is: 1.Beliefs 2.Practices 3.Attitude A Culture is:
1.Beliefs 2.Practices 3.Attitude
Slide 11
A Culture is: 1.Beliefs 2.Practices 3.Attitude A Culture is:
1.Beliefs 2.Practices 3.Attitude
Slide 12
A Culture is: 1.Beliefs 2.Practices 3.Attitude A Culture is:
1.Beliefs 2.Practices 3.Attitude
Slide 13
A Culture is: 1.Beliefs 2.Practices 3.Attitude A Culture is:
1.Beliefs 2.Practices 3.Attitude
Slide 14
A Culture is: 1.Beliefs 2.Practices 3.Attitude A Culture is:
1.Beliefs 2.Practices 3.Attitude
Slide 15
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1. Everyone feels responsible for safety. 2. Employees go
beyond the call of duty to identify & correct unsafe conditions
or behaviors. 3. Management is committed to proactive tools. 4.
Doing it the right way is more important than just getting it done
under pressure. 5. Experience few at risk behaviors 6. Have low
accident rates, absenteeism & high productivity. 7.
Pre-planning the Work. Would you tell your boss to wear safety
glasses when no hazard was present & the company has a 100% eye
protection policy?
Slide 17
Can a supervisor, manager, or foreman change the safety
culture? NO, at least not alone. They can influence the employee
decisions and resulting behavior.
Slide 18
1. Safety Awareness 2. Address physical hazards. Start
recognition programs or committees 3. Top Management support
providing resources & training 4. Accountability &
Measurement systems. Safety is everyones responsibility, not just
safety department or management. 5. Safety is a organizational
value and an integral part of operations 6. Focus is on eliminating
unsafe behaviors & building systems that proactively improve
safety conditions. (i.e. near miss reporting) 1. Safety Awareness
2. Address physical hazards. Start recognition programs or
committees 3. Top Management support providing resources &
training 4. Accountability & Measurement systems. Safety is
everyones responsibility, not just safety department or management.
5. Safety is a organizational value and an integral part of
operations 6. Focus is on eliminating unsafe behaviors &
building systems that proactively improve safety conditions. (i.e.
near miss reporting)
Slide 19
Narrator: Its 5:30AM Monday morning & you are a foreman at
a large construction site. Last night you decided to drive your new
4X4 Ford truck to work because the weather man talked about an ice
storm Monday morning during the evening news. The drive to your
construction site is 1 hour, I suppose if you drove exactly the
speed limit it would be 1 hour & 15 minutes.
Slide 20
Narrator: You drive out of town and find that you are not
traveling very fast. Apparently 4x4 doesn't work well on black ice.
Unfortunately, you have to get to the jobsite, there will be men
working to catch up on work that is already a few weeks behind
schedule. Today, your drive takes you 2 hours. You are Late! Half
of your men have been sitting down drinking coffee waiting for you.
Suppose you should have gotten up earlier and not depended on that
4X4 Ford.
Slide 21
Narrator: It is Tuesday and 5:30AM. The weather man said last
night all roads should be clear of ice. You get ready to drive your
new Ford truck to work as usual. As usual, the tough truck has
failed you once again. The starter is not turning over. It is not
battery related. This isnt a fix that can be taken care of quickly
or you will be late to work again. You have a gut wrenching feeling
that if you dont get to work, your men will be sitting around
drinking coffee & wasting valuable work time. You decide to
take your new Corvette. It is 6:00AM by the time you leave home.
You can still make it in time.
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Narrator: You have received a ticket from the cop. Just as the
cop walks to his squad car your company cell phone rings
Slide 31
Boss: Are you on your way to work? You better be here at
7:00AM. The general contractor called and told me about our men
sitting around yesterday morning. If this project doesn't get
completed in time Im blaming you. Better yet, if your not here at
7:00 today or any day your job is history.
Slide 32
Narrator: It is now 6:30AM. You look in your rear view mirror
as the cop turns left onto another highway. You have finally
reached the 70mph interstate. It would take you about 50 minutes
going the speed limit from here. You are driving a sports car and
it may be possible to make it in time, how fast are you going?
Slide 33
Roles & Responsibilities - Educate Consequences -
Reinforcement Activators - Reinforcement Understand your level of
Control. - Leadership Preparation - Pre-plan for worst & best
case scenarios. - Educate Know the risk tolerance - Measurement
Consistency - Leadership
Slide 34
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If that was me, would I accept that risk better yet knowing
what I know should I accept that risk?
Slide 36
There is a leader for every person in you organization. If
someone follows you, you are a leader! Qualities of an effective
Leader: 1.Consistent 2.Respected 3.Trustworthy 4.Focused
5.Simplistic Cause 6.Followers give discretionary behavior toward
the leaders mission. No man is good enough to govern another man
without that mans consent. Abraham Lincoln (1864)
Slide 37
Immediate, Certain & Positive Reinforcement is the most
effective. Immediate, Certain & Negative reinforcement is
second. Later, uncertain & Negative is the least effective.
Positive or Negative Reinforcement? Those who perform well should
get more reinforcement and rewards than those who perform poorly.
When you give people something for nothing, you make them good for
nothing. Aubrey Daniels, Bringing Out the Best in People, 2000 BE
JUST! EncourageDiscourage
Slide 38
Pros & Cons - Can be effective if thought out carefully and
used as a process driver, not a goal driver. Immediate &
positive incentives such as recognizing individual acts or
achievements are extremely effective. Pros & Cons to this as
well.
Slide 39
Education is the cornerstone to understanding the need and
initiating a change. Effective education & feedback will
enhance the remembrance of information. Is education the solve all
problem to your safety concerns & culture? NO. Education is
only effective if used in action!
Slide 40
Without feedback, your change will be erratic &
unorganized. You, management, & your employees need to see
results to identify problems or celebrate accomplishments as you
continue to change the culture. What gets measured gets
accomplished Consider leading indicators over lagging indicators to
motivate improvement.
Slide 41
It doesn't matter what programs or policies you have in place
if no one follows them. You will never know the change that needs
to occur if your employees dont tell you. Develop relationships!
The best safety culture or world class operation is working in
front of you. Listen, measure, reinforce, educate and continuously
improve operations. How do you inspire others? Lead by your
actions!
Slide 42
What are you doing right now to improve the organization? What
is your employees perception of the program, company, peers? What
is your relationship with employees? Cop or resource (You are a
COACH) Have you acknowledged the right things? (I cant do anything
right, why try) Have you addressed the wrong things?
Slide 43
Understanding safety practices are a part of educating but
performance is key to success (actually doing it). Working safe is
not only about changing a culture, rather preserving quality of
life. A Culture is: 1.Beliefs 2.Practices 3.Attitude A Culture is:
1.Beliefs 2.Practices 3.Attitude