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Performance Appraisal Interviews
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Better understand theelements of an effective
appraisal interview.
Learn how to prepare
for an appraisal
interview.
Find out how to benefit
from appraisal
feedback.
You can expect to...
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The 5 Key Elements of an Appraisal Meeting
MeasurementFeedbackPositive
reinforcementExchange of
viewsAgreement
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Preparing for the meeting
What things should
you do to prepare for
the meeting?
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Preparing for the meeting
What things have you achieved during the review period? Bring
along examples and evidence.
Is there anything you have not been able to achieve? Why was
this?
What do you enjoy most about the job? How could you develop
your role?Is there any aspect of your work that you need to improve? How
might you achieve this?
What are your learning and development needs? How might these
be addressed?
What level of support and guidance do you require from yourmanager?
How do you see your future career at Ncell? Think about your
current role and about possible future roles.
What are your targets and objectives for the next review period?
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A Good Appraisal Meeting
appraisees do most of the talking
appraisers listen actively to what they
say
there is scope for reflection and
analysis
performance is analysed notpersonality
the whole period is reviewed and not
just recent or isolated events
achievement is recognised and
reinforced
ends positively with agreed action
plans.
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A Bad Appraisal Meeting
focuses on a catalogue of
failures and omissions
is controlled by the appraiser
ends with disagreement
between appraiser and
appraisee.
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My Achievements
Make a list of things you haveachieved in you job during the
reporting period.
Be specific!
My customer service was good
I responded to all enquiries
within 24 hours
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My Achievements
What evidence do you have ofyour achievements?
Achievement:
I have exceeded my customer satisfaction targets.
Evidence:
Customer feedback survey
Achievement:
I am now able to more accurately log customer enquiriesEvidence:
I attended training on how to use to new customer service
management software
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Describing Your Achievements
1. Clarify your involvement2. Describe a start, middle and
end
3. Quantify the achievement
4. Dont forget over-achievement
5. Indicate your personal award
6. Include details of challenging
situations7. State the impact of the
achievement
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Problems and Challenges
Have you faced any problems or challengesduring the reporting period that have affected
your performance? How will you raise these
with your manager?
Resources
Time
Systems
Relationships
Skills
Support
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Development
What skills and competencies do you need to
develop in your current role?
What skills and competencies would you like to
develop in order to further your career?
HARD SKILLS
e.g. Learning how to use
account management
software
SOFT SKILLS
e.g. Learning how to give an
effective presentation
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Development
How can you develop these skills?What support do you need from your
manager?
Coaching
Mentoring
Job Shadowing
Job Swap
Job Placement
Reading and
research
Academic
qualification
External training
Internal training
Online training
Study visit
Information
sharing
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Find the Ball
Player 1: Silent Feedback
Remain completely silent and motionless.
Player 2: Negatively feedback only
No matter how close or far away the player is from the ball,
offer only criticism
Player 3: Positive non-specific feedback
No matter how close or far away the player is from the ball,
offer only encouragement
Player 4: Specific feedback
Give the player helpful hints and suggestions without telling
him/her the specific location of the ball
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Find the Ball
1. How did you feel while looking for the ball?
2. What did you think/feel as a result of the feedback you
received?
3. How did the feedback you received affect yourperformance?
4. What did the feedback you received make you think/feel
about the other people in the room who were giving it?
5. If this was the type of feedback that you received at an
appraisal interview, what impact do you think it would
have on your performance?
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Handling Feedback
1. Do welcome constructive feedback
2. Dont justify your position
3. Do accept the feedback at face-value
4. Dont obsess about the feedback
5. Do evaluate the feedback before responding
6. Dont overreact7. Do make a choice about how to use the feedback
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The Elements of an appraisal interviewPreparing for the interview
Achievements
Evidence
ChallengesDevelopment
Support
Feedback
Wrap Up
What will you do
differently?
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