Presentation - Appraisal Interviews for Appraisees

7/28/2019 Presentation - Appraisal Interviews for Appraisees

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Performance Appraisal Interviews


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Better understand theelements of an effective

appraisal interview.

Learn how to prepare

for an appraisal

interview.

Find out how to benefit

from appraisal

feedback.

You can expect to...


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The 5 Key Elements of an Appraisal Meeting

MeasurementFeedbackPositive

reinforcementExchange of

viewsAgreement


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Preparing for the meeting

What things should

you do to prepare for

the meeting?


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Preparing for the meeting

What things have you achieved during the review period? Bring

along examples and evidence.

Is there anything you have not been able to achieve? Why was

this?

What do you enjoy most about the job? How could you develop

your role?Is there any aspect of your work that you need to improve? How

might you achieve this?

What are your learning and development needs? How might these

be addressed?

What level of support and guidance do you require from yourmanager?

How do you see your future career at Ncell? Think about your

current role and about possible future roles.

What are your targets and objectives for the next review period?


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A Good Appraisal Meeting

appraisees do most of the talking

appraisers listen actively to what they

say

there is scope for reflection and

analysis

performance is analysed notpersonality

the whole period is reviewed and not

just recent or isolated events

achievement is recognised and

reinforced

ends positively with agreed action

plans.


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A Bad Appraisal Meeting

focuses on a catalogue of

failures and omissions

is controlled by the appraiser

ends with disagreement

between appraiser and

appraisee.


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My Achievements

Make a list of things you haveachieved in you job during the

reporting period.

Be specific!

My customer service was good

I responded to all enquiries

within 24 hours


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My Achievements

What evidence do you have ofyour achievements?

Achievement:

I have exceeded my customer satisfaction targets.

Evidence:

Customer feedback survey

Achievement:

I am now able to more accurately log customer enquiriesEvidence:

I attended training on how to use to new customer service

management software


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Describing Your Achievements

1. Clarify your involvement2. Describe a start, middle and

end

3. Quantify the achievement

4. Dont forget over-achievement

5. Indicate your personal award

6. Include details of challenging

situations7. State the impact of the

achievement


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Problems and Challenges

Have you faced any problems or challengesduring the reporting period that have affected

your performance? How will you raise these

with your manager?

Resources

Time

Systems

Relationships

Skills

Support


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Development

What skills and competencies do you need to

develop in your current role?

What skills and competencies would you like to

develop in order to further your career?

HARD SKILLS

e.g. Learning how to use

account management

software

SOFT SKILLS

e.g. Learning how to give an

effective presentation


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Development

How can you develop these skills?What support do you need from your

manager?

Coaching

Mentoring

Job Shadowing

Job Swap

Job Placement

Reading and

research

Academic

qualification

External training

Internal training

Online training

Study visit

Information

sharing


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Find the Ball

Player 1: Silent Feedback

Remain completely silent and motionless.

Player 2: Negatively feedback only

No matter how close or far away the player is from the ball,

offer only criticism

Player 3: Positive non-specific feedback

No matter how close or far away the player is from the ball,

offer only encouragement

Player 4: Specific feedback

Give the player helpful hints and suggestions without telling

him/her the specific location of the ball


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Find the Ball

1. How did you feel while looking for the ball?

2. What did you think/feel as a result of the feedback you

received?

3. How did the feedback you received affect yourperformance?

4. What did the feedback you received make you think/feel

about the other people in the room who were giving it?

5. If this was the type of feedback that you received at an

appraisal interview, what impact do you think it would

have on your performance?


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Handling Feedback

1. Do welcome constructive feedback

2. Dont justify your position

3. Do accept the feedback at face-value

4. Dont obsess about the feedback

5. Do evaluate the feedback before responding

6. Dont overreact7. Do make a choice about how to use the feedback


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The Elements of an appraisal interviewPreparing for the interview

Achievements

Evidence

ChallengesDevelopment

Support

Feedback

Wrap Up

What will you do

differently?

Presentation - Appraisal Interviews for Appraisees

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