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Best Practices for Implementing Video CaptioningAHEAD – July 16, 2014
Tole Khesin
3Play Media
+1.415.298.1206
Haris Gunadi
Alternate Media Specialist
Portland Community College
+1.971.722.4340
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Portland Community College (PCC)
‣ We have approximately 90,000 students in 4 campuses and online learning (e-Campus)
‣ Summer 2013 – Spring 2014:– Disability Services had 1476 students requesting
accommodation– 69 students requested Communication Access for
services in 387 classes– 46 students requested Captioned Media in 287
classes
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PCC Staff
‣ 1 FTE program manager for on-campus classes
‣ 0.5 FTE program assistant dedicated to video captioning
‣ 0.3 FTE program assistant dedicated to online learning (e-Campus)
‣ 2.0 FTE reserve (shared) support within Alternate Media Group (for E-Text and Braille)
‣ 1 FTE e-Campus online accessibility specialist
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PCC Numbers
‣ Summer 2013 – Spring 2014:
PodCast Camtasia DVD Internal VHS Online Others Total
Count 3 42 74 218 5 184 90 526
Minutes 59 390 2897 1920 111 1769 758 7146
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Dream vs. Reality
‣ Dream:
– Instructor(s) submits list of video requests with due dates and sources
– Instructors contacted our department in advance to get videos captioned.
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Reality
‣ Reality:
– Instructors have syllabus ready by the first day of class.
– 50% Instructors do not know what videos that will be shown in the class.
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PCC and Instructors
‣ Common Misconceptions:– Too much additional steps for instructors to get videos
captioned
– Disability Services cannot handle last minute requests
– It is difficult to show caption videos on multimedia console in the classroom
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PCC Outreach to Instructors
‣ We realize the importance of working collaboratively with instructors and notifying instructors in advance
‣ In same cases, we called instructor to explain the process of captioning videos, which is:– the only thing they have to do actually send us list of
videos that will be shown in classroom)
– Instructor will get a link to show video within 1 business days after we get the video and subtitle will show within 3 business days or less.
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PCC Outreach to Instructors, Cont.
‣ Assure instructor that last minute videos can be done (typically shorts videos less than 10 minutes)– Disability Services handles short and last minute
videos in house with turn around of 3 - 5 minutes for each 1 minute of the video
– We always encourage instructors, unless the even just happened, we would like the instructor to notify us within 1 business days
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PCC Outreach to Instructors, Cont.
‣ Result:– Instructor realizes the process is not burdensome and
actually like how we store instructor video in one place
– Instructor wants us to caption all the videos they have (even though there is no video captioning request)
• Timeline is not guarantee, accommodation is always a priority
• In order for us to caption the video, the videos must be durable (will be used for multiple terms)
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Choosing Third Party
‣ Challenges PCC were facing:
– Limited staff resources
– Turn-around time for long last minute videos
– Streamlining processes from getting videos to sending instructor link
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Choosing Third Party (cont.)
‣ Benefits
– Able to put more resources to contact instructors
– Option to do in-house captioning is available for short videos or last minutes videos
– We were able to request specialize player to include interactive transcripts.
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PCC Work Flow
‣ Student submits captioning video/interpreting/transcribing video requests.
‣ Instructor(s) are contacted before the term starts (and during).
‣ Accessibility Aides will find whether videos were already captioned or if transcripts can be found online.
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PCC Work Flow (cont.)
‣ If it is captioned, our aide provide an instruction on how to turn on CC function in multimedia console or use VLC Player.
‣ If it is available for purchase, we will purchase the video instead.
‣ If it is an audio only media, we will provide transcript to student directly.
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PCC Work Flow (cont.)
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PCC Work Flow (cont.)
‣ Upload video to Kaltura.
‣ Send instructor a link to video ahead while closed captioning being processed.
‣ Remind instructor that the video link will only available on limited time basis because of copyright.
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Embedded Player Example
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Q&A
Tole Khesin
3Play Media
+1.617.764.5189 X103
Haris Gunadi
Alternate Media Specialist
Portland Community College
+1.971.722.4340
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