PORTFOLIO
Responding to Usability IssuesMary Chant, Certified Usability Analyst
ProcessIssueHow to add user centered design (UCD) to the development process?
ResponseEvangelize/Advocate
Visualize
Create a Road Map
PresentationIssueHow to inform stakeholders about research and best practices?
Response
Create a presentation
Build an intranet site
ResearchIssueHow to define users/user roles?Response
Gather data/ask questionsSurveysInterviewsObservationsKnowledge BasePersonae
IssueHow to justify a user interface design project?Response
Write a Business Case
IssueHow to document user interface requirements?Response
Validate requirements with product management, business analysts, and end usersWrite a Definition/UI Requirements Doc
WorkflowIssueHow to identify and communicate the workflow for a complex and/or high risk task?
SolutionCreate an activity diagram
Validate scenario(s)
Write a use case
DesignIssueHow to design a consistent interface?Response
Adhere to UI StandardsUse and reuse UI patterns when possible
IssueHow to design an efficient interface for a critical recurring activity?Response
Review current design (if applicable)Research Best PracticesCreate a prototypeTestRefine prototypeTest againSubmit for approvalDeliver prototype and functional spec
TestingIssueHow to explore the usability of existing interfaces and new designs?
ResponseIdentify high-risk features
Create test plan
Create test script
Perform testing
Report results
Make recommendations
ReviewIssueHow to offer helpful, high-level advice on short notice?
Response
Outline Issues/Questions/Suggestions
Submit UI Review
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