PORTFOLIO

Responding to Usability IssuesMary Chant, Certified Usability Analyst

ProcessIssueHow to add user centered design (UCD) to the development process?

ResponseEvangelize/Advocate

Visualize

Create a Road Map

PresentationIssueHow to inform stakeholders about research and best practices?

Response

Create a presentation

Build an intranet site

ResearchIssueHow to define users/user roles?Response

Gather data/ask questionsSurveysInterviewsObservationsKnowledge BasePersonae

IssueHow to justify a user interface design project?Response

Write a Business Case

IssueHow to document user interface requirements?Response

Validate requirements with product management, business analysts, and end usersWrite a Definition/UI Requirements Doc

WorkflowIssueHow to identify and communicate the workflow for a complex and/or high risk task?

SolutionCreate an activity diagram

Validate scenario(s)

Write a use case

DesignIssueHow to design a consistent interface?Response

Adhere to UI StandardsUse and reuse UI patterns when possible

IssueHow to design an efficient interface for a critical recurring activity?Response

Review current design (if applicable)Research Best PracticesCreate a prototypeTestRefine prototypeTest againSubmit for approvalDeliver prototype and functional spec

TestingIssueHow to explore the usability of existing interfaces and new designs?

ResponseIdentify high-risk features

Create test plan

Create test script

Perform testing

Report results

Make recommendations

ReviewIssueHow to offer helpful, high-level advice on short notice?

Response

Outline Issues/Questions/Suggestions

Submit UI Review