Platforms for theFuture of WorkRoger Dickey CEO, Gigster
How will technology transform work?
Future of work
Services economy: $13.6T
Finance & Insurance
Healthcare
Professional Services
Information
Transport & Warehousing
Real Estate
Utilities
Recreation
Education
$4T
$2.2T
$1.7T
$1.4T
$940B
$820B
$600B
$254B
$66B
Knowledge
Physical
Future of work
Professional services: $1.7TComputer Systems
Legal
Consulting
Engineering
Accounting & Tax
Scientific
Architecture
Design
$370B
$280B
$270B
$200B
$180B
$140B
$70B
$20B
Future of work
$20 $20,000
Future of work
Services 1.0 Services 2.0Cost:
Distribution:
Delivery Time:
Business Impact:
Ease of Automation:
Low
1 : 1
Short
Low
Easy
Cost:
Distribution:
Delivery Time:
Business Impact:
Ease of Automation:
High
1 : Many
Long
High
Hard
Future of work
How work will change
• Curated• Distributed networks• On-demand• Data-optimized
Services of the future are…How work will change
Start Project
Push button, file lawsuit.
How work will change
Start Project
Push button, do taxes.
How work will change
Start Project
Push button, build blueprints.
How work will change
Start Project
Push button, get software.
How work will change
Freelancers AI tools
Work platform of the future
0 10 20
YEARS
How work will change
Today, people do work
Planning Design Build
How work will change
Tomorrow, machines help
Planning Design Build
How work will change
Over time, they do more
Planning Design Build
How work will change
Basic history of workHow work will change
Basic history of work
• Human in the loop• Human does micro-work• Machine assists human
How work will change
Client wants a tax deduction on maid services. Home is also used for work. Ok?
$1400.00John A.
Work interfaceHow work will change
ASK ABOUT SPACE ALLOCATION YES
New partner wants full indemnification. What should we say?
$2500.00Mindy H.
How work will change
Work interface
NEGOTIATE FOR $4M CAP ACCEPT REJECT
LOGIN PROFILE PAGES
Which feature should the developers build first?
$1250.00Sarah H.
How work will change
Work interface
Freelance marketplaces
Freelance marketplaces
50% by 2025
Freelance marketplaces
How to attract the best?Create the best place to work.Attract the best freelancers.Become the best service.
Freelance marketplaces
Freelancers care about…Painless payouts
Minimal client interaction
Interesting work
Clear specifications
Great teammates
Effective process
Freelance marketplaces
Sourcing
Freelance marketplaces
Screening
Written test Aggregate results
?
Network screens
Freelance marketplaces
CommunityBy projects By geographies
Website Ad campaign
Trademark dispute
USA Europe
Australia
By roles By personal interests
Developer Lawyer
Project manager Coffee shops
Tax adviceSoccer
Freelance marketplaces
Performance
• On-time delivery • Customer satisfaction
• Teammate satisfaction • Work quality
100 1000
OK Good Great
Small Large VIP
Freelance marketplaces
ManagementIC• 10 projects per year
• Earn 40% on each project
• Average project size $50k = $200k/year
Manager• Oversee 10 IC’s projects
• Earn 6% on each project
• Average project size $50k = $300k/year
Director• Oversee 10 managers
• Earn 1% on each project
• Average project size $50k = $500k/year
VP• Oversee 10 directors
• Earn 0.2% on each project
• Average project size $50k = $1m/year
Work automation
Work is measurable. Work data has patterns.
Data patterns are exploitable.
Laws of automationWork automation
Work is measurable.People
Projects
Activity
Work product
Work automation
vRating Skills Timezone Availability Projects
vName Duration Cost Requirements People
vPerson Project Action Timestamp Details
vPerson Project Type Details Rating
Work is measurable.Work automation
Work is measurable.Project management
Code
Design
Communication
Finance
Work data has patterns.Work automation
Email frequency
Days late
Customer satisfaction10 9 2 110
0 2 7 80
Wk 2 100% Wk 3 20% Wk 4 0% Wk 5 0%Wk 1 100%
Data patterns are exploitable.Work automation: Quote Builder
New project Best quoteSimilar projects
$65K
Data patterns are exploitable.Work automation: Team Builder
New project Similar projects
Data patterns are exploitable.Work automation: Worker Assistant
Project activity Similar activity Suggested step
Data patterns are exploitable.
Contact customer support
Work automation: Project Supervisor
Progress at Gigster
Software developmenton demand.
Progress at Gigster
Mobile apps Websites UI/UX design
Our expertiseProgress at Gigster
New tech
By the numbers
250Projects
$50k 30 9.3Each People Satisfaction
Progress at Gigster
Flying cars
Progress at Gigster
Robotic restaurants
Progress at Gigster
Shopping recommendation apps
Progress at Gigster
Credit card visualizations
Progress at Gigster
Let’s talk about the future.
Thanks!Roger Dickey, CEO, Gigster
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