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THE PEOPLES OF THE
WORLD ARE IS LANDS
SHOUTING AT EACH OTHERACROS S A SE A OF
MISUNDERSTANDING
-GEORGE ELIOT-
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COMMUNICATION
JOHN ADAIR
EFFECTIVE
THE MOST IMPORTANT MANAGEMENT SKILL OF ALL
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The transfer of information from one person to
another, whether or not it elicits confidence.
-Harold Koontz and Cyril ODonnell-
The art of inducing others to interpret an idea
in the manner that is intended by the speaker orwriter. -Edwin B. Flippo-
Is the means by which people arelinked
together in an organization to achieve a central
purpose. -Chester I. Barnard-
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from
LATIN
|COMMUNIS}COMMON
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FORMS O
FCOMMUNICATION
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Verbal Communication
Verbal communication is essentially
the type of communication which uses
words.
It uses sounds in addition to the
language, gestures and body
language, used while communicating.
Verba
lcommunication
helps inexpressing thoughts, emotions and
sentiments
Blah!gosh!
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Non-Verbal Communication
Non-verbal communication is a process
of communication without using words
or sounds.
It uses gestures, body language, facial
expressions, eye contact, clothing,
hairsty
les and
every part of t
hebodyto communicate with the audience.
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Guide for When to Use Written versus Verbal Communication
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Communication Channels
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Formal Channel
Formal communication is organized and managed
information that is shared with relevant individuals in
order to secure coordinated action throughout theorganization.
Formal communication channels are based on an
individuals role in the organization and distributed in
an organized way according to theestablished chain inorganizational charts.
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Formal Channel
It flows downward from executives to directors to
managers to staff r
egarding company dir
ectionand;
Instruction and upward from staff to managers to
directors to executives in the form of data and
reports.The communication flowing through thesechannels is specific to the jobs and departments.
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Informal Channel
Informal communication in the workplace satisfies a
variety of needs, particularly social and emotional, and
are not based on the positions individuals occupy withinthe organizations.
Its more relaxed, casual and tends to be spread by
word-of-mouth quickly throughout a department or
organization because its not restricted to approvalsand an established path of distribution.
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Grapevine
When used with thought and planning,however, there are several advantages of
grapevine communication. It can spread information quickly throughout
an organization
serve a social purpose
reduce stress and anxiety
can be used to identify problems orlack of satisfaction in the workplace
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