Debi Temple, Bella Pepito, Carolina Puig, & Jeff Norris
• Founded by a patient named Angelica Thieriot in 1978.
• Planetree: a non-profit organization that promotes patient centered care.
• Mission- facilitates efforts to provide patient-centered care in healing environments
Studies show care & kindness are important in healing
Focus is on personalized care
Cognizance and acknowledgement of own vulnerabilities
Listening to patient’s concerns and fears
Development of health resources centers
Customized patient information packets
Bedside collaborative care conferences
Patient guides/navigators
Open medical chart policies
Family has a great impact on healing
Patients want their families included & involved in decisions
Illness affects the whole family
Strategies for family involvement- unrestricted visitation, family spaces, care partner programs, collaborative conferences
• Healing environment through good (hotel quality) food
• Smell of baked good/popcorn on floor daily
• On-floor dietary.• 24 hour a la carte meal
service• International menus
• Human well being includes more than good physical health
• Interfaith chapel, sanctuary, meditation space
• Blessing of the Hands ritual• White Rose Program
• CAM (Complementary and Alternative Medicine)
• Chiropractic, traditional Chinese medicine, homeopathy, accupuncture
• P.A.W.S. program• Coronado Hosp. in
California requiring licensed team members to be trained in healing touch, clinical aromatherapy and massage.
To alleviate physical discomfort and emotional distress
Waterscapes, landscapes, flower/gardens, figurative art
Painting, storytelling, humorous movies and clowns
Music Thanatology
Incorporates all 5 senses into healing
Inclusion of natural elements throughout
Reduce noise and light pollution
Empower patients with control of
environment
Healing design works for staff as well
Core concept of Planetree added in 2002Focus
Health and Community5 Determinants of Health
Biological, social, intellectual, environmental and spiritual
Community factorsInterest, values, age, shared event, circumstance
Behavioral health setting
Continuing care environment
Expansive Integrated Healthcare
System
“We have moved past the question of whether providers should partner with patients and families on quality and safety: the question now is how?” (Johnson, etal, 2008). Focus areas:
Human interactions and communicationPatient education and access to information Involvement of family and friendsNutritionCommunity partnershipsStructures and processes that support patient involvementPatient-centered care when things go wrong
Reduced length of stayReduced cost per caseImproved patient satisfaction
scoresImproved outcomesReduced Litigation
Role of public policy is voice of patientA journey toward outcomesPriorities involving the continuum of careFocus on performance measurementShift to bundled reimbursement for total care
Change-averse industryFlavor of the month
improvement processFear of increased time
and costParadigm shift in
provider attitudesHow to overcome
barriers
Top Related