Patient-Centered Care

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Debi Temple, Bella Pepito, Carolina Puig, & Jeff Norris

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Patient-Centered Care. Debi Temple, Bella Pepito, Carolina Puig, & Jeff Norris. Evolution of Patient-Centered Care. Founded by a patient named Angelica Thieriot in 1978. Planetree: a non-profit organization that promotes patient centered care. - PowerPoint PPT Presentation

Transcript of Patient-Centered Care

Page 1: Patient-Centered Care

Debi Temple, Bella Pepito, Carolina Puig, & Jeff Norris

Page 2: Patient-Centered Care

• Founded by a patient named Angelica Thieriot in 1978.

• Planetree: a non-profit organization that promotes patient centered care.

• Mission- facilitates efforts to provide patient-centered care in healing environments

Page 3: Patient-Centered Care

Studies show care & kindness are important in healing

Focus is on personalized care

Cognizance and acknowledgement of own vulnerabilities

Listening to patient’s concerns and fears

Page 4: Patient-Centered Care

Development of health resources centers

Customized patient information packets

Bedside collaborative care conferences

Patient guides/navigators

Open medical chart policies

Page 5: Patient-Centered Care

Family has a great impact on healing

Patients want their families included & involved in decisions

Illness affects the whole family

Strategies for family involvement- unrestricted visitation, family spaces, care partner programs, collaborative conferences

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• Healing environment through good (hotel quality) food

• Smell of baked good/popcorn on floor daily

• On-floor dietary.• 24 hour a la carte meal

service• International menus

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• Human well being includes more than good physical health

• Interfaith chapel, sanctuary, meditation space

• Blessing of the Hands ritual• White Rose Program

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• CAM (Complementary and Alternative Medicine)

• Chiropractic, traditional Chinese medicine, homeopathy, accupuncture

• P.A.W.S. program• Coronado Hosp. in

California requiring licensed team members to be trained in healing touch, clinical aromatherapy and massage.

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To alleviate physical discomfort and emotional distress

Waterscapes, landscapes, flower/gardens, figurative art

Painting, storytelling, humorous movies and clowns

Music Thanatology

Page 10: Patient-Centered Care

Incorporates all 5 senses into healing

Inclusion of natural elements throughout

Reduce noise and light pollution

Empower patients with control of

environment

Healing design works for staff as well

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Core concept of Planetree added in 2002Focus

Health and Community5 Determinants of Health

Biological, social, intellectual, environmental and spiritual

Community factorsInterest, values, age, shared event, circumstance

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Behavioral health setting

Continuing care environment

Expansive Integrated Healthcare

System

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“We have moved past the question of whether providers should partner with patients and families on quality and safety: the question now is how?” (Johnson, etal, 2008). Focus areas:

Human interactions and communicationPatient education and access to information Involvement of family and friendsNutritionCommunity partnershipsStructures and processes that support patient involvementPatient-centered care when things go wrong

Page 18: Patient-Centered Care

Reduced length of stayReduced cost per caseImproved patient satisfaction

scoresImproved outcomesReduced Litigation

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Role of public policy is voice of patientA journey toward outcomesPriorities involving the continuum of careFocus on performance measurementShift to bundled reimbursement for total care

Page 20: Patient-Centered Care

Change-averse industryFlavor of the month

improvement processFear of increased time

and costParadigm shift in

provider attitudesHow to overcome

barriers


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