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The Case of Nivea Body Care
Volker Bilgram, HYVE AG
Dr. Stefan Biel, Beiersdorf AG
MRS Conference Research 2010
London, March 23-24
Consumer Co-Creation at Beiersdorf
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http://www.flickr.com/photos/virtualsugar/316200555/sizes/l/ (Creative Commons)
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Co-creating new products at Nivea
Listen
Ideate
Enhance
Evaluate
Refine
Conceptualize
Co-CreatingNew Products
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Listening to the consumer conversations in social media
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i use rexona atm..but im thinking of changing to
mens deodrant since its been getting rather hot lately
http://www.bubhub.com.au/community/forums/showthread.php?t=138201&
highlight=deodorant&page=2
I like dove too, that is what I use, I
have the one with the cucumber
smell, you'd think that'd be gross
but I loooove it!
http://www.divine.ca/forum/en/viewtopic.php?t=499&p
ostdays=0&postorder=asc&start=0
I'm happily sitting here with the smell of Old Spice wafting to my nose and I'm reminded of
the smells of my youth when every kid's father smelled just like I do now . On the one
hand it's bringing me back to my youth. On the other hand, I'm feeling old.
http://forums.eslcafe.com/korea/viewtopic.php?t=21646&postdays=0&postorder=asc&start=0
I use men's deodorant, lynx roll on antiperspirant or spray to be exact. I never smell even
after a workout. I don't like the smell of women's deodorant and personally don't think it's
strong enough
http://www.bubhub.com.au/community/forums/showthread.php?t=138201&highlight=deodorant&page=2
I have a bad habit, I can`t stand several smells. I never got completely satisfied with the deodorants I
used. The last one was Dove, I loved it... but the smell of it conflicted with my perfume in the clothes.
http://forum.autohoje.com/showthread.php?t=35412&page=2
Original consumer statements on scents
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Gaining consumer insights and product solutions from
conversations in social media
Social Media
Selection
Data Analysis
and Insights
1 2 3 4 5
Research
Definition
Social Media
ObservationProduct
Solutions
p r o d u c t
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Benefits of listening to your customers via Netnography
Immerse yourself in the consumers‘ world and
conversations
Meet your customers in a natural and unaffected environment
Listen to hundreds of consumers and get toknow them before you talk to them and enter
into a deeper relationship
Get a deep understanding of your customers‘ true and
anadulterated needs and concerns
Gain rich consumer insights in an unobtrusive way
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Co-creating new products at Nivea
Listen
Ideate
Enhance
Evaluate
Refine
Conceptualize
Co-CreatingNew Products
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How do we innovate best?
“The best way to have
a good idea is to havea lot of ideas.“
Linus Pauling
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So now we have a lot of ideas…
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Co-creating new products at Nivea
Listen
Ideate
Enhance
Evaluate
Refine
Conceptualize
Co-CreatingNew Products
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Enriching and selecting ideas in an online co-creation study
Idea EnrichmentIdea Evaluation Developers’ Index
Idea ExplorationImmersion into Topic
1 2
3 4 5
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Benefits of involving consumers for idea enrichment and selection
Identify diamonds in the rough and select the best ideas
Ask the right questions in the language of your customers
Have consumers enrich and further developthe ideas and concepts in a playful and
compelling environment
Find new fields of application for product ideas
Get consumer feedback in an early stage of
New Product Development
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Co-creating new products at Nivea
Listen
Ideate
Enhance
Evaluate
Refine
Conceptualize
Co-CreatingNew Products
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Refining and conceptualizing product ideas with lead users
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How to embark on a continuous co-creation strategy
Ideas & Concepts Design & Engineer Test & Launch
search &
acquire Co-
CreationProject
assimilate
& exploitopenclosed
NetnographyOnline
Co-Creation
Study
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Volker Bilgram
Co-Creation Research
e-mail: [email protected]
phone: +49-89-189 081-409
web: hyve.de
twitter: HYVE_CoCreation
blog: value-co-creation.blogspot.com
profile: https://www.xing.com/profile/Volker_Bilgram
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