1
OCS and Exchange in Action
Nathan Winters – Exchange MVPDimension Data – Lead Consultant
MMMUG – www.mmmug.co.uk
2
Communications Instant MessagingConferencingEnterprise Voice
MessagingE-mailCalendaringUnified Messaging
Microsoft Unified Communications
Identity & presence
3
OCS 2007 R2 Architecture
Public IM Clouds
WindowsLive
AOL
Yahoo
RemoteUsers
EdgeServers
DMZData
Audio/Video
FederatedBusinesses
Front-End Server(s)
PSTN
BackendSQL server
AdvancedMedia GW
Exchange2007 Server
UM
Voicemail
UC endpoints
ArchivingServer
Active Directory
(MediationServer)
Workloads:• IM/Presence• Conferencing• Voice • UCAS Applications• Apps sharing• Web Components
Group Chat
SIPMonitoring
Server
CommunicatorWeb Access
OCS 2007 R2 Pool
4
Exchange 2007 Server Roles
DMZ
Exchange 2007 Edge Server
Windows Server
Exchange 2007
Edge Transport
Windows Server
Exchange 2007
ClientAccess
HubTransport
Mailbox UnifiedMessaging
Intranet
Exchange 2007
5
Our Demo Environment
6
Clients and Devices for OCS 2007 R2Office Communicator 2007 Office Live Meeting 2007 clientConferencing Add-in for Microsoft Office OutlookRoundTableOffice Communicator Web AccessOffice Communicator MobileOffice Communicator phone experiencePC peripheral devices
7
Exchange Server 2007Investment themesExchange Server 2007Investment themes
Operational Efficiency
Anywhere Access
Built-in Protection
Enterprise-class availability at lower costProtection from internal and external threatsSimplified compliance for the organization
Unified messaging solutionOutlook experience from desktop to mobile devicesEfficient collaboration: meetings and document sharing
Optimized for performance and scalabilityEasier and more flexible deploymentGreater administrator productivity
UM Overview Problems Being Addressed
Voice and e-mail exist as separate inboxes hosted on separate servers accessed through the desktop for e-mail and the phone for voicemailFax messages come to stand-alone fax machines and require personnel to monitorUsers and administrators have to manage their communications from multiple locations with multiple sets of tools
9
Operational Flexibility & Control
Extensible Communications Platform
Streamlined Communications
10
DelegationKey features
Inbound & Outbound CallsMultiple delegate supportMultiple executive supportSimRing exec and delegates or delegates onlyConfigurable through Communicator by ExecutivesDelegates must use Attendant
10
11
Communicator Attendant Call management application for team assistants
Key Features Single Screen UI for multi-call handling Rich presence in contact list and groups Incoming conversation queue Consultative, Safe & Blind transfers
Integrated conversation history, templates & notes.
Client-side Music on Hold Repeat caller notification
Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers
12
Demo
13
Communicator MobileNEW: Single Number ReachPerformance improvements Mobile presence stateUsability enhancementsNEW: Communicator Mobile for Java
Nokia (S40), Motorola RAZR (v3XX)
14
The Unified Mobile Device
Currently have a minimum of two numbersWork ExtensionWork MobilePersonal Mobilex,y,z
Can Simultaneous Ring \ Auto ForwardSet through MOC and CoMo
Unifying the ExperienceWhat about the other way around:
Dialling out from your mobile..?
15
Single Number Reach
Provide single number for business communicationMobile devices are an extension of yourcompany identity
Incoming calls to work number are routed to mobile deviceOutbound calls from phone use work number identity
One voice mailbox for all work-related communicationMaintain enterprise relationship with value chain participates even if key employee departs
16
Single Number Reach Scenario: Alex calling Ben
Alex select Call via Work (signal goes trough the cellular network data channel)
Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)
BenAlex
PSTN
InternetMobile
Operator
OCS 2007 R2
17
Communicator Web AccessHTML-based IM, presence, & desktop sharing
Key Features Consistent experience, no training
Ability to invite anonymous users
Cross-platform support, zero client
Multi-party instant messaging Web based desktop sharing Add audio to an existing session by
OCS dial out to a preferred device
Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference
18
Cross Platform Desktop SharingCommunicator based sharing of desktop programs
Key Features One click sharing from Communicator CWA* for browser based experience
Call Me Fast rendering
Collaborating users can share their desktop programs across different platforms
* Communicator Web Access
19
Group ChatPersistent topic based conversations
Key Features List of available Chat Rooms
Chat Room History
Customizable filters and alerts
Archiving for compliance
Teams can collaborate with each other by participating in topic based discussions that persist over time
Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry
Response GroupUser configurable call treatment, queuing & routing
Key FeaturesIVR , Speech Recognition and Text-to-Speech Call Treatment
User-configured routing rules
Serial, parallel, longest Idle & round robin routing
Call Queuing with Music on Hold
Agent presence aggregation
Call context on inbound calls
Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users
Dial-In ConferencingOn premise audio conferencing bridge
Key FeaturesSupports VoIP and/or PSTN dial-in Conferencing Attendant Scheduled or reservationless conference
22
Demo
23
Streamline CommunicationsIntuitive experience for end users to manage their communications
Empower your workers with software-powered voiceFind & communicate with the right person, right nowRich, flexible, integrated conferencing solutionsClick-to-communicate from where you workAnywhere access on any device
24
Operational Flexibility & ControlProvide the choices users want with the control you need
Reduce costs while expanding optionsEnsure compliance and securityCentralize provisioning Simplify managementProvision devices that meet user needs
Reduce costs while expanding optionsEnsure compliance and securityCentralize provisioning Simplify managementProvision devices that meet user needs
25
Extensible Communications PlatformBuild on a platform that works with what you have today
Extend your existing telephony infrastructureBuild communications into any business solutionQuickly develop solutions with well-known toolsDeliver more secure communication solutions
26
Key Concepts
PresenceDifferent GroupsAutomationCustom Presence
Instant MessagingEscalation to other media
VoiceLiveMeetingTransfer Call
Outlook & OWA IntegrationExchange Unified MessagingCommunicator Web Access
27
Key Concepts
LiveMeetingDial in conferencingAccess from the Web
Communicator Mobile v3Response GroupAttendant ConsoleDelegation (Boss/Admin)Group ChatDesktop Sharing
28
Q & A
Contact DetailsNathan Winters – Lead Consultant – Exchange MVP
Top Related