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OCS and Exchange in Action

Nathan Winters – Exchange MVPDimension Data – Lead Consultant

MMMUG – www.mmmug.co.uk

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Communications Instant MessagingConferencingEnterprise Voice

MessagingE-mailCalendaringUnified Messaging

Microsoft Unified Communications

Identity & presence

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OCS 2007 R2 Architecture

Public IM Clouds

WindowsLive

AOL

Yahoo

RemoteUsers

EdgeServers

DMZData

Audio/Video

FederatedBusinesses

Front-End Server(s)

PSTN

BackendSQL server

AdvancedMedia GW

Exchange2007 Server

UM

Voicemail

UC endpoints

ArchivingServer

Active Directory

(MediationServer)

Workloads:• IM/Presence• Conferencing• Voice • UCAS Applications• Apps sharing• Web Components

Group Chat

SIPMonitoring

Server

CommunicatorWeb Access

OCS 2007 R2 Pool

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Exchange 2007 Server Roles

DMZ

Exchange 2007 Edge Server

Windows Server

Exchange 2007

Edge Transport

Windows Server

Exchange 2007

ClientAccess

HubTransport

Mailbox UnifiedMessaging

Intranet

Exchange 2007

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Our Demo Environment

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Clients and Devices for OCS 2007 R2Office Communicator 2007 Office Live Meeting 2007 clientConferencing Add-in for Microsoft Office OutlookRoundTableOffice Communicator Web AccessOffice Communicator MobileOffice Communicator phone experiencePC peripheral devices

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Exchange Server 2007Investment themesExchange Server 2007Investment themes

Operational Efficiency

Anywhere Access

Built-in Protection

Enterprise-class availability at lower costProtection from internal and external threatsSimplified compliance for the organization

Unified messaging solutionOutlook experience from desktop to mobile devicesEfficient collaboration: meetings and document sharing

Optimized for performance and scalabilityEasier and more flexible deploymentGreater administrator productivity

UM Overview Problems Being Addressed

Voice and e-mail exist as separate inboxes hosted on separate servers accessed through the desktop for e-mail and the phone for voicemailFax messages come to stand-alone fax machines and require personnel to monitorUsers and administrators have to manage their communications from multiple locations with multiple sets of tools

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Operational Flexibility & Control

Extensible Communications Platform

Streamlined Communications

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DelegationKey features

Inbound & Outbound CallsMultiple delegate supportMultiple executive supportSimRing exec and delegates or delegates onlyConfigurable through Communicator by ExecutivesDelegates must use Attendant

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Communicator Attendant Call management application for team assistants

Key Features Single Screen UI for multi-call handling Rich presence in contact list and groups Incoming conversation queue Consultative, Safe & Blind transfers

Integrated conversation history, templates & notes.

Client-side Music on Hold Repeat caller notification

Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers

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Demo

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Communicator MobileNEW: Single Number ReachPerformance improvements Mobile presence stateUsability enhancementsNEW: Communicator Mobile for Java

Nokia (S40), Motorola RAZR (v3XX)

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The Unified Mobile Device

Currently have a minimum of two numbersWork ExtensionWork MobilePersonal Mobilex,y,z

Can Simultaneous Ring \ Auto ForwardSet through MOC and CoMo

Unifying the ExperienceWhat about the other way around:

Dialling out from your mobile..?

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Single Number Reach

Provide single number for business communicationMobile devices are an extension of yourcompany identity

Incoming calls to work number are routed to mobile deviceOutbound calls from phone use work number identity

One voice mailbox for all work-related communicationMaintain enterprise relationship with value chain participates even if key employee departs

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Single Number Reach Scenario: Alex calling Ben

Alex select Call via Work (signal goes trough the cellular network data channel)

Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)

BenAlex

PSTN

InternetMobile

Operator

OCS 2007 R2

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Communicator Web AccessHTML-based IM, presence, & desktop sharing

Key Features Consistent experience, no training

Ability to invite anonymous users

Cross-platform support, zero client

Multi-party instant messaging Web based desktop sharing Add audio to an existing session by

OCS dial out to a preferred device

Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference

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Cross Platform Desktop SharingCommunicator based sharing of desktop programs

Key Features One click sharing from Communicator CWA* for browser based experience

Call Me Fast rendering

Collaborating users can share their desktop programs across different platforms

* Communicator Web Access

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Group ChatPersistent topic based conversations

Key Features List of available Chat Rooms

Chat Room History

Customizable filters and alerts

Archiving for compliance

Teams can collaborate with each other by participating in topic based discussions that persist over time

Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry

Response GroupUser configurable call treatment, queuing & routing

Key FeaturesIVR , Speech Recognition and Text-to-Speech Call Treatment

User-configured routing rules

Serial, parallel, longest Idle & round robin routing

Call Queuing with Music on Hold

Agent presence aggregation

Call context on inbound calls

Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users

Dial-In ConferencingOn premise audio conferencing bridge

Key FeaturesSupports VoIP and/or PSTN dial-in Conferencing Attendant Scheduled or reservationless conference

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Demo

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Streamline CommunicationsIntuitive experience for end users to manage their communications

Empower your workers with software-powered voiceFind & communicate with the right person, right nowRich, flexible, integrated conferencing solutionsClick-to-communicate from where you workAnywhere access on any device

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Operational Flexibility & ControlProvide the choices users want with the control you need

Reduce costs while expanding optionsEnsure compliance and securityCentralize provisioning Simplify managementProvision devices that meet user needs

Reduce costs while expanding optionsEnsure compliance and securityCentralize provisioning Simplify managementProvision devices that meet user needs

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Extensible Communications PlatformBuild on a platform that works with what you have today

Extend your existing telephony infrastructureBuild communications into any business solutionQuickly develop solutions with well-known toolsDeliver more secure communication solutions

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Key Concepts

PresenceDifferent GroupsAutomationCustom Presence

Instant MessagingEscalation to other media

VoiceLiveMeetingTransfer Call

Outlook & OWA IntegrationExchange Unified MessagingCommunicator Web Access

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Key Concepts

LiveMeetingDial in conferencingAccess from the Web

Communicator Mobile v3Response GroupAttendant ConsoleDelegation (Boss/Admin)Group ChatDesktop Sharing

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Q & A

Contact DetailsNathan Winters – Lead Consultant – Exchange MVP

nathan@clarinathan.co.uk