Download - Mobile Persuasion

Transcript
Page 1: Mobile Persuasion

Creating a persuasive service interface in mobile P.Prakash | Head of Product

Page 2: Mobile Persuasion

What is persuasion?

Page 3: Mobile Persuasion
Page 4: Mobile Persuasion
Page 5: Mobile Persuasion
Page 6: Mobile Persuasion

What is persuasion?

Page 7: Mobile Persuasion
Page 8: Mobile Persuasion

Image?

Page 9: Mobile Persuasion

Value?

Page 10: Mobile Persuasion

Satisfaction?

Image: http://www.wiiinjury.com/

Page 11: Mobile Persuasion

Contextual touch points?

Page 12: Mobile Persuasion

New phones createnew behaviours

Page 13: Mobile Persuasion
Page 14: Mobile Persuasion
Page 15: Mobile Persuasion

Let’s try an experiment...

Swap phones with your neighbour and try texting yourself

Page 16: Mobile Persuasion

The FunnelMarketing

RegistrationActive

Payment

Page 17: Mobile Persuasion

Time

New user

Returning user

Page 18: Mobile Persuasion

Principle 1: EG: FlirtbombTurn emotional goal into actionable statements

Page 19: Mobile Persuasion

Principle 2: EG: Action paletteKeep trigger-design - Minimal, consistent but widely recognisable.

Page 20: Mobile Persuasion

Principle 3: Easy samplingDesign for easy trial/sampling a service

Page 21: Mobile Persuasion

Principle 4: Make benefitssocially meaningfulto user’s context

Page 22: Mobile Persuasion

Principle 5: Monitor usageto tweak access points

< Daily activity report graph goes here. Confidential >

Page 23: Mobile Persuasion
Page 24: Mobile Persuasion

Examples of what works...

Page 25: Mobile Persuasion

Skype

Page 26: Mobile Persuasion

Orange Wednesdays

Page 27: Mobile Persuasion
Page 28: Mobile Persuasion

Howie’s

Page 29: Mobile Persuasion

Thank you [email protected]

Page 30: Mobile Persuasion

Let’s try an experiment...

Swap phones with your neighbour and try texting yourself