Mobile integration, simplified.
Introduction to Teamstudio
Introduction to Teamstudio
“In the space of just 12 months mobility has increased
dramatically as a priority for Australian CIOs, according to
IDC's latest CIO Forecast for Management Survey.
The analyst firm's Asia Pacific associate vice-president of
mobility research, Tim Dillon, told the CIO Summit in
Sydney that last year “mobility wasn’t there as a priority”.
"It has absolutely climbed this year — theconsumerisation of IT is genuinely driving change”.
– From July 21, 2011 article “CIO Summit: Mobility soars as priority for CIOs”, http://www.cio.com.au/article/394490/cio_summit_mobility_soars_priority_cios/
Mobile integration, simplified.A fresh perspective on managing mobile In the enterpriseJune 2011
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Introduction to Teamstudio We come from a background in creating tools for
collaborative computing in large enterprises, primarily for Lotus Notes
Easy-to-use tools for developers and administrators
1000s of active customers; 60+ countries In Australia we have customers in the banking,
agriculture, tech, finance, retail, energy, government, and consulting sectors
Offices in US (Boston area), UK (Cambridge area) and APAC (Tokyo)
Entered mobile space in 2010 with Unplugged – easy mobilization of Notes apps to Blackberry
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Mobile Technology Integration The new era of enterprise mobile technology
The mobilization pyramid– Mobile Device Management (MDM)– Off-the-shelf apps– Custom apps
Simplification:– Streamlining device management– Mobile UI– Reliability & Resilience– Reuse of existing technical skills
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New Era of Enterprise Mobile
RIM was leader; 5 million subscribers in 2006 15 million by 2008
The first king of the enterprise smartphone business
The Blackberry delivered wireless email
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New Era of Enterprise Mobile
Apple introduced iPhone and the touch screen in 2007
Delivered iPad in 2010
Attracted mobile application developers
Attracted senior managers of leading companies
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New Era of Enterprise Mobile
Google introduces Android with open source operating system
Now more popular than Apple in some markets
Apple and Google now disrupting the mobile industry
Leading to 2nd era of enterprise mobile technology
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Worldwide business use of smartphones
180160140120100
80604020
0
HP Palm OSAndroidBlackberryiPhone
Microsoft/NokiaOther
Corporate and individual liable smartphones used for work (m units per year)
2007
2008
2009
2010
2011
2012
2013
2014
77m
166m
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New Era of Enterprise Mobile The increased diversity of mobile platforms that
must be supported in the enterprise
IDC study (September 2010): Four major mobile OS’s will share bulk of the market, rather than any single dominant player
Major platforms:– iOS (iPhone and iPad)– Android– Blackberry– Windows
Increasing complexity and diversity of devices that must be supported
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Key Business Questions
How can we organize our mobilization initiatives in order to reduce
complexity?
What are the greatest priorities for mobilization?
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Maslow’s hierarchy of needs
Creativity, morality, problem-solving
Confidence, achievement,
respect of others
Friendship, family, intimacy
Security of body, of employment, of family, of
health
Breathing, food, water, sleep
Self-actualization
EsteemLove/
belonging
SafetyPhysiologic
al
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Challenges of enterprise mobilization
2Off-the-shelf
apps
1Mobile device management
3Custom
apps Level 3
Level 2
Level 1
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Challenges of enterprise mobilization
2Off-the-shelf
apps
1Mobile device management
Little impact on business process
design, few custom apps
Fewbusiness apps
BES meets most needs
3Custom
apps
Pre-2010 era
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Mobile Device Management: Level 1
Pre-2010, mobile device management (MDM) was a lot simpler.
Only one important enterprise OS platform – the Blackberry platform
RIM offered the Blackberry Enterprise Server as the MDM solution:
• Secure• Robust • Easy-to-implement
Much more complicated now
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Apple – the 1st disruptorMobile phone makers’ share of industry profits (% of total)
2007 2008 2009 2010
MotorolaSony EricssonHTCRIMSamsungNokiaApple
LG100
80
60
40
20
0
Source: Asymco
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Android – the 2nd disruptor
SymbianAndroidiPhoneBlackberryWindows MobileWindows Phone 7WebOS
353025201510
5
Canalys figures for Worldwide smartphone shipments (units m per quarter)
02007 2008 2009 2010
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Challenges of enterprise mobilization
Post-2010 era
2Off-the-shelf apps
1Mobile device management
3Custom
apps
Big opportunity for process improvement with smartphones & tablet devices
Explosion of apps
Multi-platform MDM needed
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Level 1 trends –Device management
Mobile endpoints increasing
Mobile device diversity increasing
Company-liable and Personal-liable
Increasing demand for on-device data storage
Increase in complexity
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Level 2 trends –Off-the-shelf apps
Increase in complexity
Massive increase in availability of mobile apps
Greater security risks in cloud-based mobile apps
Pressure to integrate with enterprise systems
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Simplify for the user:the growth of mobile apps
300,000
250,000
200,000
150,000
100,000
50,0000
350,000
June 2009March 2010October 2010March 2011
Apple’s iPhone
Google’s
Android
RIM’s Blackberr
y
Windows Phone 7
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Off-the-shelf Apps: Level 2
Deployment of applications that improve business productivity like iWork, Basecamp mobile, and Dropbox
A good way to deploy apps? Via App Store for
iOS, Android Market, or Blackberry App World
Best way to deploy enterprise apps? Create an in-house Enterprise App Store with handpicked business apps that are most relevant to your organization or your different department units
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Benefits of enterprise app stores
Benefits:• Wider adoption• Improved security• Fewer calls to IT help desk• Lower costs
Distribute to biz and
partners
Business users3rd party
appsInternal apps
Online marketplac
eEnterprise
Open APIs3rd party
dataData as service
IT DepartmentSOA servicesEnterprise data
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Level 3 trends –Custom apps
Smartphone devices enable new, more efficient business processes that enhance ROIOpportunity to concentrate on company-specific processes that give you a competitive advantage
Increase in complexity
Need for more reliable mobile apps (i.e. a local data store on the device)User expectations of quality ofuser interface are increasing
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Level 3 Pressures: Custom business apps
Processes that can be done more efficiently via the mobile
platform with a local data store on the device include:
Expense approvals Acquisition approvals (acquisition request forms) Purchase order approvals Vacation request approvals Travel authorization applications Telephone directories (for emergency situations)
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Efficiency gains from mobilization
6543210
7
Existing processWith mobile workflowPurchas
e approval
Helpdesk ticket
Quotation approval
Patient record update
Average time takento close task (mins)
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Increased Mobilization
The increasing trend of mobilization, the rapid consumerization of IT, and the considerations of MDM, off-the-shelf apps, and custom apps
Increased complexity for the IT help desk
What can you do?
Doing nothing is increasingly not an option
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We’re headed to a new cat’s cradle of complexity…
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Simplify
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4 Steps to Mobilization Simplification
To avoid increasing time constraints at the help desk, you
need to take 4 critical steps:
1. Streamline device management2. Simplify mobile user interfaces3. Increase reliability and resilience of apps (both
online and offline)4. Re-use technical skills
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Streamlining Device Management
How long does it take to configure each device?
How many devices will you have to configure each month?
How many types of devices will you support in the new era?
Quick exercise: – For 2 weeks, ask your help desk staff to how
much time they spend on mobile support.– Ask them to compile and categorize support
tasks.– Forecast the future # of devices you’ll have to
support– Extrapolate the amount of future time to be
spent– Extrapolate the future costs associated with
that time
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Streamlining Device Management
Mobile Device Management (MDM) = any tool, process, or system intended to
distribute configuration settings, applications, and associated data to
mobile devices
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Keeping it Simple!: Principles of MDM
Automate device configuration Provide a self-service user portal Constrain the number of mobile platforms you’ll
support Ensure mobile usage policies are in place Implement best practices for mobile security
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Automated Device Configuration
Key question: What will users want access to?– Email?– Calendars?– Custom apps?
iOS, Android, Blackberry, and Windows have different configuration files
Single default configuration will not meet all user requirements
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Automated Device Configuration
Grouping – create different configuration profiles for each different category of user, rather than for each individual user.
By creating different configuration profiles for groups we can streamline the configuration needs of the entire user population.
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Configurable groups & profilesNormal users
Cont
ract
ors
VIPs
IT t
eam
Without profiles With profiles
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Keeping it simple!: Self-service portal
Give new user a URL of an internal mobile website to connect to (the Mobilization Portal).
Once they enter password information, they’re taken through a simple step-by-step process to connect and configure their device.
Many 3rd-party MDM solutions provide this kind of self-service portal.
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Keeping it simple!: Limit the number of platforms you
supportSimplify your life by supporting only 2-4 of the top 9
For example:
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Keeping it simple!: Mobile Usage Policies
A comprehensive policy will address:
1. Supported and unsupported devices driven by priorities of your users
2. Establishing and enforcing passwords 3. Encrypting data on the device (to prevent
easy reading of data from a stolen device)4. Remote wipe of device5. Security: Controlling mobile access to the
corporate network6. Mobile application support7. Compliance tracking 8. Cost and reimbursement policies
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Keeping it simple!: Security
Recent Dell Study: 77% of large businesses said that securing corporate data on mobile
devices was their most important security objective.
5 main areas of mobile security risk are:1. Email-based phishing2. Mobile malware3. Mobile billing abuse and fraud4. Accidental leakage of corporate info through
use of consumer apps5. Over-restrictive IT mobile security policies
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Should my organization consider purchasing an MDM
system? 100 devices: Over or under? Platforms to be supported Security Complexity Ease of implementation (true SaaS, cloud-based
systems are preferred) Ease of use for end users: Can they sign up
easily? Scalability: Can we go from 50 -> 500 -> 5000
devices easily? Costs: How much time and money in
implementation and support will your IT team spend with a do-it-yourself solution vs. a plug-and-play solution?
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Airwatch MDM solution
Easy to implement – true SaaS cloud-based solution
Support multiple platforms Multi-tenant (manage by divisional, geographical,
or organizational groupings) Multi-lingual Scalable Robust reporting tools Reasonable cost WLAN management software too Established leader in MDM (constantly update
releases)
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Simplify by moving device management to the cloud
MDMcloud service
Mobiledevice
User enrollsdevice
MDM updates allowed devices list for ActiveSync
ActiveSync Domino email service
OK
OK
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Simplify for the user withvisual, tactile interfaces
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Visual interfaces on phones, too
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Simplification: Reliability and Resilience for Custom Apps
Can the app work well irrespective of the quality of wireless signals available?
For business differentiating processes, this is critical.
Can we build business-critical apps that work reliably at all times? Especially out in the field??
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49
Simplify how you build custom apps via XPages
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Simplify how you build custom apps
Server datastore or
local mobile datastore
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Increase resilience & reliability
Simplicity = a system that just works Need for mobile apps that don’t “hang”
at seemingly random times Business-critical mobile apps built for
use in the field should use a sync architecture: – The “occasionally-connected”
model This is exactly how email and
calendaring is implemented on mobile already
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Simplify mobile app development through the re-
use of technical skills like XPages
Time
Proficiency
Unplugged Engine + your existing
app dev platform
Proprietary mobile app
dev platforms
4 years4 months
4 weeks
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Summary
Consumerization of IT Multiple platforms and applications to support
Need a framework for managing this complexity and prioritizing business needs
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Challenges of enterprise mobilization
In 2011
2Off-the-shelf apps
1Mobile device management
3Custom
apps
Big opportunity for business process improvement and enhanced returns on IT investment
Explosion of apps; How will you give end users access?
Multi-platform MDM needed to handle security, complexity
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Summary: Keeping it Simple!
Simplification by streamlining MDM.
Simplification of mobile user interfaces.
Simplification through increased reliability and resilience of apps.
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Summary: Keeping it Simple!
Manage 1000s of devices without the need for a large increase in IT staff and resources.
Re-focus enterprise mobilization and IT efforts around an ROI mind-set.
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To Learn More:
http://unplugged.teamstudio.com/
List of “Top Dozen” useful off-the-shelf apps in the white paper including Dropbox, Evernote, iWork
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For further discussion or to see demos, please contact:
Ben Green– Email: [email protected]– Phone: +81-3-6230-0828
Steve Hooper, Dr. Notes– Email: [email protected]– Phone: +61-3-8531-2727
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