MICROSOFT DYNAMICS AX 2012
MANAGING THE ACCOUNTS
RECEIVABLE PROCESS
November 2012
Version 1.0.2
2
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
Contents
Managing the accounts receivable process ................................... 3
Introduction ................................................................................................. 3
Audience ....................................................................................................... 3
Scenario ........................................................................................................ 4
Problems this demo addresses ............................................................ 5
Key Pains or business imperatives...................................................... 5
Purpose of demo ....................................................................................... 5
Key benefits and solutions .................................................................... 5
Demo preset configuration: .................................................................. 6
Demo - Managing the accounts receivable process................... 6
Introduction ................................................................................................. 6
Demo 1: Improve order processing and invoicing ...................... 7
Demo 1.1: Free text invoice ................................................................... 7
Demo 1.2: Recurring invoices ............................................................... 9
Demo 1.2: Invoice corrections ........................................................... 15
Demo 2: Streamline the payment process ................................... 16
Demo 2.1: Settlement parameters (Optional as parameters are
already setup) .......................................................................................... 16
Demo 2.2: Apply payments to invoice lines ................................ 18
Demo 2.3: Assign payments based on settlement priority ... 20
Demo 3: Increase collections efficiencies ..................................... 21
Conclusion ................................................................................................ 30
Disclaimer .................................................................................................. 30
3
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
MANAGING THE ACCOUNTS RECEIVABLE PROCESS
INTRODUCTION
This document examines the new accounts receivable features that are included in Microsoft Dynamics®
AX 2012. The primary objective of this demo script is to give the user an overview of the new invoice to
collections process features and demonstrate how users can improve collections and streamline
processes with the new collections module.
This document and its included script cover the following:
Demonstrate improvements in the free text invoice process including the ability to enter quantities
and unit price, post invoice corrections and recurring invoices.
Demonstrate improvements in the payment process. These include payment by invoice line and
settlement priorities.
Demonstrate the complete collection management system that has the ability to show all relevant
information that users need to manage the activity in one screen. This provides a workspace for the
collection manager role.
AUDIENCE
The script in this document should be used to demonstrate the value of Microsoft Dynamics AX 2012 to
a business decision maker (BDM). The executives that you present to will receive value from this script if
they face the following challenges:
Inability to add quantity and unit price to miscellaneous invoices
Inability to generate automated invoices for recurring charges such as subscription fees
Inability to effectively manage the collections process including insufficient documentation of
communications and actions taken with customers
This script targets the CEO, CFO, Marketing Executive, Sales Manager, and Customer Service Manager
who receive feedback from employees that the existing systems are too manual and require too much
training. Many manual processes result in delays in processing invoices and payments, shipping goods,
producing items, allocating money, controlling the financial transactions generated, managing credit
card transactions, and processing multi legal entity payments. It also targets the CEO or Accounting
Executives who are faced with implementing a flexible new enterprise resource planning (ERP) system.
The following role examples are targeted as the key decision makers:
Sales clerk (Susan): Susan is responsible for entering orders and performing sales support tasks.
Susan takes orders from customers and keeps sales reps updated because she may talk to the
4
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
customer more frequently than the sales reps do. She is also asked to make sure that revenue
accounts are distributed to more ledger accounts.
Accounts Receivable clerk (Arnie): Arnie is responsible for verifying shipment paperwork and for
creating invoices. Arnie must be able to easily correct invoices and reissue them to the customer. He
also has to be able to easily manage subscription/reoccurring invoicing without having to manually
create monthly invoices. Finally, he processes and applies cash receipts to appropriate invoices and
needs a simple settlement process that gives himmore control.
Collections Manager (Connie): Connie is responsible for managing the collections process and
working with customers to collect overdue balances. Connie needs an easy-to-use workplace that
has easy access to all the information about the customer and the past interaction with the company
so that she can address any issue that may have arisen in the past. She also has to make sure that all
relevant parties are informed about the actions she takes.
SCENARIO
This script provides an overview of the following capabilities that help manage and streamline the
accounts receivable process introduced in Microsoft Dynamics AX 2012:
Improve invoice processing
o Quantities and unit price
o Invoice corrections
o Recurring invoices
Streamline the payment process
o Payment by invoice line
o Settlement priority
Increase collections efficiencies
o Aging snapshots
o Customer pools
o Collections form
5
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
PROBLEMS THIS DEMO ADDRESSES
This script focuses on solving issues with time-consuming recurring invoices, lack of documentation
about actions taken with customers, enabling collection workers to be more effective by providing a
single user interface (UI), and letting users add quantity and price information to miscellaneous invoices.
KEY PAINS OR BUSINESS IMPERATIVES
Need more flexibility in the free text invoicing process
Distribution of revenue accounts across other leger accounts is time-consuming
Invoice corrections have to be done manually and there is no audit trail
Recurring customer invoices are entered manually
Little or no control over the settlement process
Organizing all information that they have to have manage collections means opening many forms
Managing the collections process is a manual task, and Connie has no insight into communications
that have already occurred with the customer
Customer write-offs are manual and it is difficult to track down colleagues for approval
Connecting with customers, partners and employees is time-consuming
PURPOSE OF DEMO (SOLUTIONS TO PAINS, BENEFITS, VALUE PROPOSITION)
Sales Clerks:
Benefit by being able to add quantity and unit price information to free text invoices.
Accounts Receivable Clerks:
Benefit by being able to easily correct invoices and reissue them to customers.
Collections Manager:
Benefits from a centralized collections servicing interface and being able to document all activities and
interactions with clients.
KEY BENEFITS AND SOLUTIONS
Improve customer satisfaction: Enables employees to add quantity and unit price detail to free
text invoices and provides ability to generate recurring invoices by using templates.
Payment settlement process: Gain more control over the settlement process by defining
settlement priorities and the ability to apply payments to invoice lines.
Centralized collections experience: Provides a single location for collection agents to access
customer information, create activities, and work on collecting past-due balances.
Streamline collections activities: Organize collection teams by creating customer pools,
6
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
assigning them to collection agents, and balancing the work load.
DEMO PRESET CONFIGURATION:
Make sure that the Virtual Machine (VM) is up and running and that you have logged on. This script was
written to work with the Microsoft Dynamics AX 2012 R2 RTM VM released in December 2012. The script
addresses key pain points and challenges of different roles. However, the demo can also be completed as
the administrator.
Logon information:
Domain: CONTOSO
User: Administrator
Password: pass@word1
DEMO - MANAGING THE ACCOUNTS RECEIVABLE PROCESS
This demo introduces new capabilities that help you manage the accounts receivable process in
Microsoft Dynamics AX 2012. The objective is to highlight some key improvements, not to
provide a full overview of all capabilities in the new financial tools that are available in Microsoft
Dynamics AX 2012.
INTRODUCTION
Microsoft Dynamics AX 2012 introduces new accounts receivable features that help streamline
collaboration. The following lists the demonstrations that will be covered in this script:
Improve order processing and invoicing
Streamline the payment process
Increase collections efficiencies
Improve communication
7
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
DEMO 1: IMPROVE ORDER PROCESSING AND INVOICING
Scenario and Background
In Microsoft Dynamics AX 2012, several features are added to improve the order and invoicing processes.
Improvements to the free text invoice let users add quantities and unit price. Sub ledger distribution is
supported to give users the flexibility to distribute revenue across multiple ledger accounts. Recurring invoice
templates let users easily create recurring invoices, streamlining the invoice process and avoiding the need to
manually create monthly invoices. In the past, invoice correction has been a manual and difficult task. Now
Microsoft Dynamics AX 2012 supports creating a correcting invoice that can be routed through workflow for
approval. The correction functionality automatically creates the necessary transactions and audit trail.
SETUP
1. Before you start the demo, validate that the
configuration key for free text invoice
corrections is marked. To validate this, open
System administration > Setup > Licensing >
License configuration > General ledger, and
then click the Free text invoice correction
Option.
2. Select Apply and click Yes when you are
prompted to synchronize.
DEMO 1.1: FREE TEXT INVOICE
In this scenario, Susan (Sales clerk) takes orders from clients and from other sales agents who purchase
products and services. Susan must to be able to add quantity and price information to free text invoices for
service charges. In the following scenario, Susan creates a free text invoice to charge the customer for
installation and consulting services.
8
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
1. Log on as Susan (Sales clerk). To do this,
press Shift and right-click the Microsoft
Dynamics AX 2012 icon on the desktop,
and then select Run as a different user.
2. Select Accounts Receivable > Common
> Free text invoices > All free text
invoices.
3. On the Action Pane, click Free text
invoice.
4. In the Customer account box, select
customer US-007 Desert Wholesales.
5. On the Invoice line, enter the description
Installation.
6. Select Main Account: 401200.
7. Enter quantity 2.
8. Enter Unit Price 1,500 USD.
Susan can remove the quanity and unit price information if the service charge is a fixed amount and these
details are not required.
9. Overwrite the amount with 2,000 USD.
10. Overwriting the amount removes the unit
price.
11. Delete the quantity information.
12. On the Action Pane, click Distribute
amounts.
9
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
13. Explain that Susan could distribute the
amount across multiple financial
dimensions by using the Distribute
Amounts functionality.
14. Click Close.
15. On the Action Pane, click Add Line.
16. In the Description box, enter Consulting.
17. Select Main Account 401200.
18. Overwrite the Quantity with 0.
19. Enter the Amount 1,500 USD.
20. On the Action Pane, click Post.
21. In the Post free text invoice form, click
OK.
22. In the Infolog form, click Close to confirm
that the invoice has been posted.
DEMO 1.2: RECURRING INVOICES
Now that the installation is complete, a monthly service agreement is signed. The service is charged on a
monthly basis. Arnie will use the recurring invoice template and assign it to Desert Wholesale and a second
customer to automate the invoicing process.
10
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
.
1. Log on as Arnie (Accounts Receivable
Clerk).
2. Open Accounts receivable > Setup >
Free text invoice templates.
3. Enter MonthlySvc as the template name.
4. Enter Monthly Service Charge in the
Description box.
5. Click FastTab Invoice lines.
Arnie enters the invoice lines. He can also define template-specific payment terms and financial dimensions.
6. Enter Description Service Fee.
7. Enter Main Account 401200.
8. Remove the quantity information.
9. Enter the Amount 1,000 USD.
10. Click Close.
The template is created, and Arnie assigns it to specific customers that will be invoiced 1,000 USD for
services.
11
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
11. Open Accounts Receivable > Common >
Customers > All customers.
12. Select customer US-007 Desert
Wholesales.
13. On the Action Pane, click the Invoice tab.
14. Click Recurring Invoices.
15. Click New to assign a new template.
16. Select MonthlySvc as the template.
17. Enter 10/1/2012 as the start date.
18. Select Monthly for the recurrence pattern.
19. Select 1 to generate the invoice every
month.
20. Select Customer account to use the
default values such as terms of payment
from the customer account and not from
the invoice template.
21. Click Close.
22. Repeat steps 15 through 21 and assign the
template to customer US-003 Forest
Wholesalers.
Arnie has set up the invoice template and assigned it to customers. He can now start to generate the
12
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
recurring invoices.
23. Open Accounts Receivable > Periodic >
Recurring invoices > Generate recurring
invoices.
24. Enter the Invoice Date First day of the
month (for example, 10/1/2012).
25. Select the template MonthlySvc.
26. Enter Generation Date First day of the
month (such as 10/1/2012).
27. Click OK.
The recurring invoices are created as a group, and a specific number is assigned to this group. Note the
recurring invoice group number. Next, Arnie posts these invoices.
28. Click Close.
29. Open Accounts receivable > Periodic >
Recurring invoices > Post recurring
invoices.
13
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
30. On the Action pane, click Lines to view
the recurring invoices that were created.
In Microsoft Dynamics AX 2012, a two stage process is required to separate creating the invoice and the
posting.
31. View the two invoices that were generated.
32. On the Action Pane, click Details. The
invoice for customer US-007 will be
displayed to be validated.
33. Click Edit, and then select Distribute
amounts on the Invoice line.
34. The Business Unit financial dimension is
required for the ledger account, so Enter
001 in the second segment.
14
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
35. The ledger account is now valid for both
the extended price and tax. Click Close to
close the Accounting distribution form.
36. Repeat steps 33 through 35 for the second
invoice.
The created invoices are correct, and Arnie posts the invoices.
37. After you update the invoices, return to
the Post recurring invoices form. On the
Action Pane, click Post to post the
invoices.
The invoices are created successfully.
38. Click Close.
15
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
39. Open Accounts Receivable > Common >
Free text invoices > All free text
invoices.
Both invoices are posted and assigned the
same reference ID. This makes it easier for
Arnie to filter by group.
DEMO 1.2: INVOICE CORRECTIONS
In Microsoft Dynamics AX 2012, the invoice-correction process has been improved by letting users easily
correct invoices without manually creating a new invoice. When Arnie decides to correct the invoice, the
system creates the new invoice and auto-fills the new invoice by using the information from the previous
invoice. After Arnie corrects the invoice, the system automatically posts the new invoice and creates a credit
note to reverse the old invoice. This saves Arnie time and establishes an audit trail.
1. In the All free text invoices form, select
the earlier manually-created free text
invoice for US-007 Desert Wholesales
2. On the Action Pane, click Correct invoice.
3. Select ERROR as the reason code.
4. Use today’s date as the invoice date.
5. Click Create corrected invoice.
16
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
6. Change the value in the Amount box to
1,800 USD.
7. Click Post to post the corrected invoice.
8. In the free text invoice posting form, click
OK.
Arnie can also choose to run the corrected invoice through workflow to get the appropriate approvals before
he changes the invoice. However, in this scenario approval is not required.
Notice that the system created a credit memo
and a corrected invoice and creates an audit
trail to document the change.
9. Click Close.
DEMO 2: STREAMLINE THE PAYMENT PROCESS
Scenario and Background
In Microsoft Dynamics AX 2012, users can apply payments to invoice lines and set up payment prioritization
policies that can be applied during the settlement process. These capabilities provide flexibility in prioritizing
payments and better matching when partial payments are received.
In this scenario, Arnie (Accounts-receivable clerk) receives payments from customers for services performed.
However, he frequently receives only partial payments for items delivered or services performed. Arnie has to
be able to apply the payment to specific invoice line items. The second scenario demonstrates how Arnie can
use the settlement priority functionality in Microsoft Dynamics AX 2012 to apply a customer payment to
different invoices based on the defined settlement priorities. The company setup determines that payments
are applied first to invoices that have the smallest amounts.
DEMO 2.1: SETTLEMENT PARAMETERS (SOME PARAMETERS ARE ALREADY SETUP)
17
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
1. Log on as Administrator to review the
parameter settings.
2. Open Accounts Receivable > Setup >
Accounts receivable parameters.
Contoso has defined the following settlement policies:
1. Partial payments can be applied to specific free text invoices and interest notes lines.
2. Payments are settled based on the following priorities:
a. Invoices are settled first.
b. Payments are applied based on the invoice amounts starting with the smallest ones.
3. In the pane on the left, select Settlement.
4. Mark lines on free text invoice and
interest notes is selected so that
transaction lines can be marked for
settlement.
5. Mark the Prioritize settlement option to
define how transactions are prioritized for
settlement.
6. Click Manage priority.
7. Select Transaction type, and then select
the Active check box.
8. Highest priorities have Invoices.
9. Select Transaction amount and then mark
the Active check box.
10. Make sure that Sort order is set to
Ascending. This means that the smallest
invoices are settled first.
11. Click Close.
18
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
DEMO 2.2: APPLY PAYMENTS TO INVOICE LINES
Customer Shrike Wholesales sends a payment for installation and consulting services that we previously
invoiced. Arnie receives a partial payment of 3,000 USD. He applies the payment to the installation service
first and then applies the remaining amount to the consulting service.
1. Open Accounts Receivable > Common >
Free text invoices > All free text invoices.
2. On the Action Pane, click Free text
invoice.
3. In the Customer account box, select
customer US-004, Cave Wholesales.
4. Include two lines on the new invoice.
Select Main account 401200 for both lines.
Enter an amount of 1,000 on both lines.
5. On the Action Pane, click Post.
6. Log on as Arnie (Accounts Receivable
Clerk).
7. Open Accounts Receivable > Journals >
Payments > Payment journal.
8. On the Action Pane, click New.
9. On the Overview tab, select payment
journal CustPay.
10. On the Action Pane, click Lines.
11. On the payment line, select account US-
004, Cave Wholesales.
19
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
12. On the Action Pane, select Functions >
Settlement.
13. Mark the invoice that was created in the
previous steps with the invoice amount
2,080 USD.
14. On the Action Pane, click Mark invoice
lines.
15. Enter 800 USD in the Amount to settle
box on the first line.
16. Enter 600 USD in the Amount to settle
box on the second line.
17. Click OK.
18. In the Settle open transactions form, click
Close.
In Microsoft Dynamics AX 2012, Arnie has full flexibility to allocate payment to invoices at line level, and he
has full control over how much is allocated.
20
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
19. On the Action Pane, click Post to post the
invoice payment.
20. In the Infolog form, click Close.
21. Close the payment journal.
DEMO 2.3: ASSIGN PAYMENTS BASED ON SETTLEMENT PRIORITY
Arnie receives another payment, this time the payment is from Contoso Retail Los Angeles. He accesses the
customer record from the customer list page and creates the payment journal directly from the list page.
1. Open Accounts receivable > Common >
Customers > All Customers.
2. Select the Customer account column to
sort the customers by number.
3. Select customer US-008, Sparrow Retail.
4. On the Action Pane, click the Collect tab.
5. Click Payment journal.
6. On the Action Pane, click New.
7. Select payment journal CustPay.
8. On the Action Pane, click Lines.
9. Select Account US-008, Sparrow Retail.
10. Enter credit amount 10,000 USD.
11. On the Action Pane, select Functions >
Settlement.
21
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
The customer has an outstanding balance of
more than 1 million USD, but the payment is
only for 10,000 USD.
12. On the Action Pane, click Mark by priority
to make the system settle the invoices
based on the settlement rules.
After Arnie selected Mark by priority, the system began by allocating the 10,000 USD to the smallest invoice.
The system then took the remaining payment amount and applied it to the second-smallest invoice. Because
there are multiple invoices for the same amount, the remaining amount is applied to the invoice that has the
lowest invoice number.
DEMO3: INCREASE COLLECTIONS EFFICIENCIES
Scenario and Background
In Microsoft Dynamics AX 2012, a new collections form has been added that brings together information
from 14 different forms into a single form to enable quicker access to information such as balances, credit
history, and contact information. From this form, access to 31 forms is provided to let the collections agent
easily access more information from a single place. Tasks, actions, events, and activities can be created to
help manage and document collection activities. Write-offs and settlement actions can be managed quickly
from a single screen.
In this scenario, Connie (Collections manager) is responsible for interfacing with clients and working with
them to resolve their past-due balances. Connie must be able to quickly access information while she is
talking to the client and to effectively document the results of the conversation. To demonstrate these
features, Connie will create an aging report, assign herself to customer pools, and propose to write off several
invoices for a customer.
22
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
1. Log on as Connie (Collection Manager).
Note: Steps 2 through 23 are optional because
they are already set up on the virtual machine
(VM).
2. Open Accounts Receivable > Setup >
Collections > Aging period definitions,
Connie reviews the setup of the customer aging period definitions that help her analyze the maturity of
customer accounts. In Microsoft Dynamics AX 2012, she can select from a list of aging indicators to help her
easily identify accounts that are past due.
Review the aging period definition and explain
that aging indicators can be defined to make it
easier to identify accounts that are past due.
3. Click Close.
Connie now runs the customer aging snapshot that calculates and stores customer aging and collections
information.
4. Open Accounts receivable > Periodic >
Collections > Customer aging snapshot.
23
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
5. Select 0_90_180 in the aging period
definition.
6. Select aging as of Today’s date.
7. Click OK.
8. Click Close to exit the Infolog form and
confirm the creation of the aging snapshot.
Connie can create customer pools to manage customers more efficiently. Customers and collection agents
are assigned to a pool. This determines which customers a collection agent is managing.
9. Open Accounts Receivable > Setup >
Collections > Customer Pools.
View the current customer pools and show the
different pool criteria that are set up for the
different customer pools.
10. Connie can also use the Preview customer
pools option to validate that the selection
criteria are set up correctly.
11. Click Close.
Connie can create pools of customers based on criteria. These pools can then be assigned to employees. For
example, a pool can include customers A-M and be assigned to an employee. A pool can be easily reassigned
to someone else..
12. Open Accounts Receivable > Setup >
Collections > Collections agents.
Users can be set up as collection agents, and customer pools can be assigned to them. Julia has two pools
24
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
assigned to her. Customer pools are used to filter the customer accounts that each collections agent is
responsible for and display the customers when an agent uses the collections list page. You can set up a
default pool to use in the list pages.
13. Click Add team members.
14. Select Julia Funderburk.
15. Click Add.
16. Close the form.
17. Select Julia Funderburk.
18. Click Add to assign a customer pool.
19. Add the following customer pools: All and
Over 180.
20. Select Over 180 as the default pool.
21. Click Close.
22. Open Accounts receivable > Common >
Collections > Collections.
25
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
When Connie opens the Collections list page, the information is filtered by using the customer pool. By
default, large customer accounts are displayed, but Connie can select other customer pools that are assigned
to her.
26
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
Connie can easily see the amount due balance
per customer.
In the Fact Boxes on the right side of the
screen she has additional information, such as
the customer contact person and credit limit.
23. Select the Customer account column to
sort by the account number.
24. Double-click US-008 Sparrow Retail.
In the collection form, Connie gets a customer overview that includes the transactions and all activities that
have occurred. This helps her organize the interaction with the customer.
Connie sees three activities that describe various actions and contacts that have occurred with John at
Sparrow Retail.
Note: The following section shows the presence information and requires that both Connie and the contact
for Sparrow Retail are logged on to the VM and are signed into Microsoft Lync™.
25. Click the presence information, and then
click call to use the one-click call
management feature in Microsoft Lync.
Note: Connie can also use instant messaging
to contact Sparrow Retail.
Review the options that Connie has on the
Action Pane. She can update aging, access
journals, view customer transactions, and
create a customer statement in Microsoft Excel
without having to open several forms. Bringing
all this information together saves Connie time
and lets her be more efficient.
27
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
Connie wants to verify the information that John provided and concentrate on only the current collections
case.
26. In the Case ID drop-down list, select the
existing case.
27. The open transactions and activities will be
filtered to display only the data that is
assigned to this case.
Connie can add or remove invoices and activities from the case.
Connie learns that the customer won’t be able to pay the oldest invoice, and she proposes to write off the
invoice.
28. Select the first invoice in the list.
29. On the Action Pane, click Write off.
28
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
30. Click OK.
31. Click Close in the Infolog form to confirm
creation of a general journal.
When Connie selects to write off the invoices, a journal entry is created to account for the write-off. The
journal will not be automatically posted because Connie should not have the authority to approve the write-
off.
Note: Connie does not have access to the
General journal line details. Log on as a
different user to view the journal entries.
32. Log on as a different user (administrator) to
view the journal.
33. Open General Ledger > Journals >
General Journal.
29
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
34. Select Lines in the Action Pane.
35. View the Journal Entries that were created.
36. The ledger account for the write-off can be
manually entered, or a default can be
defined on the customer posting profile.
37. The customer invoice will be written off
after the journal is posted.
End of Script
30
Microsoft Dynamics AX 2012 Demo Script Managing the Accounts Receivable Process
CONCLUSION
This demonstration has taken you through three major capabilities:
Improve customer satisfaction
o Free text invoices support more detail.
o Repetitive billing and corrections streamline the invoicing.
Streamline the payment process
o Enables settlement by line and settlement priorities.
Streamline collections activities to help reduce AR balances
o Organize your collections team.
o Improve productivity and the connected end-user experience by using Microsoft Lync.
o Document interactions and take action.
Disclaimer
© 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista, Microsoft Dynamics and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. Other names and brands may be claimed as the property of others.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation
Sample code included in this presentation is made available AS IS. THE ENTIRE RISK OF THE USE OR THE RESULTS FROM THE USE OF THIS CODE REMAINS WITH THE USER.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS PRESENTATION. Microsoft products are not intended for use in medical, life saving, or life sustaining applications.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software, automating and streamlining financial, customer relationship and supply chain processes in a way that helps you drive business success.
U.S. and Canada Toll Free 1-888-477-7989
Worldwide +1-701-281-6500
www.microsoft.com/dynamics
Top Related