Cosmetology Customer Service Skills
Make them feel Comfortable Greet them with a smile Be nice and friendly Always use their first nameTalk about fun new things in life, don’t be
pessimistic.
Be Creative Give them free make- up touch ups. They will
love it!Talk to them about good make up and hair
tips . Show them different ways to style there hair
at home.
Customer Complaints If someone is unhappy with their hair cut
make sure that you can discount their cost.We want our customers to keep coming back
so we need to make sure we give them want they want .
Communication Sending emails or mailing coupons out to
clients.Taking phone calls to send out appointments. Scheduling hair appointments.Use customer feedback through surveys.
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