Cosmetology Customer Service Skills

Make them feel Comfortable Greet them with a smile Be nice and friendly Always use their first nameTalk about fun new things in life, don’t be

pessimistic.

Be Creative Give them free make- up touch ups. They will

love it!Talk to them about good make up and hair

tips . Show them different ways to style there hair

at home.

Customer Complaints If someone is unhappy with their hair cut

make sure that you can discount their cost.We want our customers to keep coming back

so we need to make sure we give them want they want .

Communication Sending emails or mailing coupons out to

clients.Taking phone calls to send out appointments. Scheduling hair appointments.Use customer feedback through surveys.

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