Language in a Formal Domain Business Communication
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Language A Language is a coding system and a means by which
information may be transmitted or shared between two or more
communicators for purposes of command, instruction or play.
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Types of Domain Informal Example; With friends and family In
public gatherings Formal Example: office oWith teachers
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What is a Formal Language? Formal language is language use
characterized by speech before a passive audience the assumption of
a role by the speaker the use of artificial means of communication
such as writing or electronics, and the use of a high dialect or
language in preference to a low one.
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Examples of domains where formal language takes place: A sermon
A lecture An official letter Corporate meetings
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Business correspondence Business Communication
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Business Correspondence Business correspondence or business
letter is a written communication between two parties. A means
through which views are expressed and ideas or information is
communicated in writing in the process of business activities.
means it is a partnership of two person to improve their
letter.
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Business correspondence and Technical correspondence Two
Schools of thought: There is no difference They are Different
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Difference Business Communication It is all kinds of copy
generated to administer, communicate with and control others in a
work environment. It covers all office communications, and topics
like how to write a memo; how to write an e-mail; how to prepare a
report; how to write meeting minutes; all kinds of business
letters, etc.
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Difference Technical Communication: In this you need to learn
is the kind of documentation generated every day in such hi-tech
industries as software, hardware, networking, telecommunications,
manufacturing, chemicals, finance, defence, etc. For example, what
a "scope" document is, and how it is written? How do you prepare
and write "release notes"? What's the crucial difference between an
"interface guide" and a "procedural guide"? Do you know how to
write a QCP for a defence contractor?
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Need for a written communication Maintaining a proper
relationship. Serves as evidence. Inexpensive and convenient.
Create and maintain goodwill. Formal communication. Independent of
interpersonal skills.
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Help in maintaining proper relationship : Now-a-days business
activities are not confined to any one area or locality. The
businessmen as well as customers are scattered throughout the
country. Thus, there is a need to maintain proper relationship
among them by using appropriate means of communication. The
customers can write letters to the businessman seeking information
about products and businessmen also supply various information to
customers. This helps them to carry on business on national and
international basis.
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Inexpensive and convenient mode: Though there are other modes
of communication like telephone, telex, fax, etc. but business
information can be provided and obtained economically and
conveniently through letters.
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Create and maintain goodwill : Sometimes business letters are
written to create and enhance goodwill. Businessmen at times send
letters to enquire about complaints and suggestions of their
customers. They also send letters to inform the customers about the
availability of a new product, clearance sale etc. All this results
in cordial relations with the customers, which enhances the
goodwill of the business.
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Help in expansion of business : Business requires information
regarding competing products, prevailing prices, promotion, market
activities, etc. If the trader has to run from place to place to
get information, he will end up doing nothing. It will simply
result in loss of time. But through business letters, he can make
all enquiries about the products and the markets. He can also
receive orders from different countries and, thus enhance
sales.