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Language in a Formal Domain Business Communication

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Language A Language is a coding system and a means by which information may be transmitted or shared between two or more communicators for purposes of command, instruction or play.

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Types of Domain Informal Example; With friends and family In public gatherings Formal Example: office oWith teachers

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What is a Formal Language? Formal language is language use characterized by speech before a passive audience the assumption of a role by the speaker the use of artificial means of communication such as writing or electronics, and the use of a high dialect or language in preference to a low one.

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Examples of domains where formal language takes place: A sermon A lecture An official letter Corporate meetings

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Business correspondence Business Communication

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Business Correspondence Business correspondence or business letter is a written communication between two parties. A means through which views are expressed and ideas or information is communicated in writing in the process of business activities. means it is a partnership of two person to improve their letter.

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Business correspondence and Technical correspondence Two Schools of thought: There is no difference They are Different

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Difference Business Communication It is all kinds of copy generated to administer, communicate with and control others in a work environment. It covers all office communications, and topics like how to write a memo; how to write an e-mail; how to prepare a report; how to write meeting minutes; all kinds of business letters, etc.

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Difference Technical Communication: In this you need to learn is the kind of documentation generated every day in such hi-tech industries as software, hardware, networking, telecommunications, manufacturing, chemicals, finance, defence, etc. For example, what a "scope" document is, and how it is written? How do you prepare and write "release notes"? What's the crucial difference between an "interface guide" and a "procedural guide"? Do you know how to write a QCP for a defence contractor?

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Need for a written communication Maintaining a proper relationship. Serves as evidence. Inexpensive and convenient. Create and maintain goodwill. Formal communication. Independent of interpersonal skills.

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Help in maintaining proper relationship : Now-a-days business activities are not confined to any one area or locality. The businessmen as well as customers are scattered throughout the country. Thus, there is a need to maintain proper relationship among them by using appropriate means of communication. The customers can write letters to the businessman seeking information about products and businessmen also supply various information to customers. This helps them to carry on business on national and international basis.

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Inexpensive and convenient mode: Though there are other modes of communication like telephone, telex, fax, etc. but business information can be provided and obtained economically and conveniently through letters.

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Create and maintain goodwill : Sometimes business letters are written to create and enhance goodwill. Businessmen at times send letters to enquire about complaints and suggestions of their customers. They also send letters to inform the customers about the availability of a new product, clearance sale etc. All this results in cordial relations with the customers, which enhances the goodwill of the business.

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Help in expansion of business : Business requires information regarding competing products, prevailing prices, promotion, market activities, etc. If the trader has to run from place to place to get information, he will end up doing nothing. It will simply result in loss of time. But through business letters, he can make all enquiries about the products and the markets. He can also receive orders from different countries and, thus enhance sales.