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YB Senator Dato Sri Idris JalaMinister in the Prime Ministers Department
and CEO of Performance Management and Delivery Unit (PEMANDU)
Keynote Address:
Enhancing Service Delivery through Accountable
and Responsive Public Service
The Commonwealth Association for
Public Administration and Management (CAPAM) Regional Forum
28 October 2013
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Todays reality.
Governments around the
world have beautiful plans
and promises.
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Governments around the
world have beautiful plans
and promises.
Todays reality.
However, the
main difficulties
we face is thefailure to
deliver.
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Todays reality.
This has
causedunhappiness
amongst peoplein many
nations
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First problem:
Not focused / unclear on theoverall direction that they are
heading
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Governments developmasterplans in a smoke filled
room
Second problem:
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No accountability.
Fifth problem:
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13
Labs2
We are the only Government who
is doing all of the above
Open Day
GTP /ETP
Roadmap
Annual
Report
3
4
8
KPI targets5
Imple-
mentation
6
IPR/
Audit
7
Strategic
Direction
Multiple Cabinet
retreats to ascertain
the direction needed
1
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18
Labs2
We are the only Government who
is doing all of the above
Open Day
GTP /ETP
Roadmap
Annual
Report
3
4
8
Setting KPIs for the
whole CabinetKPI targets
5
Imple-
mentation
6
IPR/
Audit
7
Strategic
Direction
1
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19
Labs2
We are the only Government who
is doing all of the above
Open Day
GTP /ETP
Roadmap
Annual
Report
3
4
8
KPI targets5
Problem solving, on the
ground implementation
Imple-
mentation
6
IPR/
Audit
7
Strategic
Direction
1
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20
Labs2
We are the only Government who
is doing all of the above
Open Day
GTP /ETP
Roadmap
Annual
Report
3
4
8
KPI targets5
Problem solving, on the
ground implementation
Imple-
mentation
6
IPR/
Audit
7
Strategic
Direction
1
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21
Labs2
We are the only Government who
is doing all of the above
Open Day
GTP /ETP
Roadmap
Annual
Report
3
4
8
KPI targets5
Imple-
mentation
6
External validation on
results achieved
IPR/
Audit
7
Strategic
Direction
1
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l l f i
AR Report
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Annual ReportSample of Key section
Kicks off each NKRA
section with a quote
from the respective
Lead Ministers to setthe tone that each
Minister is fully
ACCOUNTABLE for their
NKRA
Ministers Quotation
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Evidence of success
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Evidence of Success #3: Record Government Revenue in
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Evidence of Success #3:Record Government Revenue in
2 consecutive years
RM185 bil RM207 bil
2011 2012
1Malaysia
Peoples Aid
(BR1M)
RM100 Back
to School
Assistance
1Malaysia Book
Voucher (BB1M)
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209,817
153,669
2005 2006 2007 2008 2009 2010 2011 2012
27%Reduction
in 3 years
Evidence of Success #6: Significant reduction in IndexCrime
Evidence of Success #7: Record rural roads built and rural
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3,349km of rural roadshave been completed
287,148rural houses
with clean / water supply
95,300rural houses withelectricity supply
2.2 millionpeople
1.4 millionpeople
250,000people
480,000people
Touching the lives of more than
4.3 million peopleliving in the rural areain 3 years
50,041houses for rural poor
build & restored
Evidence of Success #7: Record rural roads built and ruralhouses connected with clean water, electricity
Evidence of Success #8: Significant improvement in
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168
3,615
2,170
916
582
54
231
1,926
3,699
2,060
1,543
352
28
372
2,407
3,530
19719
Band 1Band 2
1,602
Band 3Band 4
2,020
Band 5
1,404
Band 6Band 7
2011
2010
2009
66%reductionof Band 6 & 7 schools
57%increaseof Band 1 & 2 schools
From 2009 to 2011
ZeroBand 7 secondary school
216 (2.35%)schools are Band 6 & 7 in 2011
The successes enjoyed by SIP in
GTP 1.0 can be credited to the
following initiatives
Specialist Coaches
217 excellent teachers facilitate
teachers in low performingschools
School Improvement Partners
244 leaders guide principals in low
performing schools
School Examination Analysis System
National level web-based data
system for all public schools
School Improvement Toolkit
A self-help tool to equip principals
identify weaknesses in their
schools
Evidence of Success #8: Significant improvement instudent/school performance
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6 Reasons why the
GTP and ETPworked
44
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6 Reasons why the GTP & ETP worked:
1
2
3
4
5
6
Strong commitment from the top leadership
Impossible Targets to drive Transformation
GTP/ETP are not Plans. They are Programmes
GTP/ETP anchor on KPIs
Implemented in consultation with the public(through labs, Open Days)
Weekly monitoring reports on mobile devices
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