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THE CHALLENGES FACING US
JILL LIVESEYMANAGING DIRECTOR
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WILL CONSOLIDATION DRIVE DIFFERENTIATION OR UNIFORMITY?
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DO SHOPPERS CARE?
Where do you shop & why?
Guess the % of shoppers who said the fascia brand was a reason for choosing the store?
1.7%
Only 42% of shoppers
believe that their local symbol convenience store is independently owned
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Speed of service
Staff friendliness
Availability
Product range
Prices
Are you Satisfied?
71%
70%
59%
50%
34%
-6%
-9%
-8%
-9%
-15%
Vs. 2014
LESS HAPPY OR MORE DEMANDING
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THE REAL INNOVATORS
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I FORECOURTS
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I NEW LOCATIONS
Simply Fresh The Collective The Co-op at Microsoft UK
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LEGISLATION UK cities face food and drink “logistics crisis”
Solutions requiredNo go areasLow emission targets
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90% of UK shoppers visit a c storeConvenience remains a global mega trend and central part of our daily life
I CONVENIENCE
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Younger Older16-24 25-34 35-54 55yrs+
Change in importance of price by age
YOU MUST KNOW YOUR SHOPPER
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OUT NEXT WEEK
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