JILL LIVESEY MANAGING DIRECTOR - HIM Shopper 18 intro JL.pdf · © HIM Ltd 2018. All rights...

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© HIM Ltd 2018. All rights reserved

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THE CHALLENGES FACING US

JILL LIVESEYMANAGING DIRECTOR

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© HIM Ltd 2018. All rights reserved© him! Ltd 2016. All rights reserved

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WILL CONSOLIDATION DRIVE DIFFERENTIATION OR UNIFORMITY?

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DO SHOPPERS CARE?

Where do you shop & why?

Guess the % of shoppers who said the fascia brand was a reason for choosing the store?

1.7%

Only 42% of shoppers

believe that their local symbol convenience store is independently owned

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Speed of service

Staff friendliness

Availability

Product range

Prices

Are you Satisfied?

71%

70%

59%

50%

34%

-6%

-9%

-8%

-9%

-15%

Vs. 2014

LESS HAPPY OR MORE DEMANDING

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THE REAL INNOVATORS

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I FORECOURTS

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I NEW LOCATIONS

Simply Fresh The Collective The Co-op at Microsoft UK

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LEGISLATION UK cities face food and drink “logistics crisis”

Solutions requiredNo go areasLow emission targets

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90% of UK shoppers visit a c storeConvenience remains a global mega trend and central part of our daily life

I CONVENIENCE

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Younger Older16-24 25-34 35-54 55yrs+

Change in importance of price by age

YOU MUST KNOW YOUR SHOPPER

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OUT NEXT WEEK

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JILL LIVESEY MANAGING DIRECTOR - HIM Shopper 18 intro JL.pdf · © HIM Ltd 2018. All rights...

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Transcript of JILL LIVESEY MANAGING DIRECTOR - HIM Shopper 18 intro JL.pdf · © HIM Ltd 2018. All rights...