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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 1 of15
Developed by:Julius B. Baldelovar
Revision # 0
Evidence Plan
Competency standard:COMPUTER HARDWARE SERVICING NC II
Unit of competency: Install Computer System and Network
Ways in which evidence will be collected:
[tick the column]
WrittenTest
Demonstration&
Questioning
Portfolio
The evidence must show that the trainee can(criticalaspects of competency
Installs computer systems and networks inaccordance with requirements,without damage ordistortion to the surrounding environment orservices *
Tests the installed computer systems and networkto determine whether it conforms to clientsrequirements *
Conducts final inspections to ensure the installeddevices / systems conforms to clients requirements*
Installation is planned and prepared to ensureOH&S policies and proceduresare followed, thework is appropriately sequenced in accordance withrequirements
Has Appropriate personnel consulted to ensurethe work is coordinated effectively with othersinvolved on the work site
Devices / systemsare obtained in accordance withestablished procedures and to comply with
requirements
Location in which devices / systems are to beinstalled is determined from job requirements
Materials necessary to complete the work areobtained in accordance with established proceduresand checked against job requirements
Tools, equipment andtesting devicesneeded tocarry out the installation work are obtained inaccordance with established procedures andchecked for correct operation and safety
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
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Developed by:Julius B. Baldelovar
Revision # 0
Preparatory work is checked to ensure nounnecessary damage has occurred and complieswith requirements
OH&S policies and procedures for installing
devices/systems are followed
Devices / systems are installed in accordance withrequirements, without damage or distortion to thesurrounding environment or services
Variation to devices / systems installation is carriedout in accordance to customer/client requirements
Devices / systems are terminated and connected inaccordance with requirements
Unplanned events or conditions are responded to in
accordance with established procedures
Approval is obtained in accordance with establishedprocedures from appropriate personnel before anycontingencies are implemented
On-going checks of the quality of the work areundertaken in accordance with establishedprocedures
Circuits and systems are checked as being isolatedwhere necessary using specified testing
procedures
Parts or connections of the installation or servicethat are removed in order to conduct the test arestored to protect against loss or damage and inaccordance with established procedures
Final inspections are undertaken to ensure theinstalled devices / systems conforms torequirements
Documentation in relation to the test is forwarded toappropriate personnel and/or authority inaccordance with requirements
Did the trainees demonstration was:
NOTE: *Critical aspects of competency
Not SatisfactorSatisfactory
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 3 of15
Developed by:Julius B. Baldelovar
Revision # 0
DEMONSTRATION CHECKLIST
Students name: JOHN M. CRUZ
Assessor name: JULIUS B. BALDELOVARCompetencyAssessment:
Install Computer System andNetwork
Qualification: CHS NC II
Date of assessment: AUGUST 1, 2014
Time of assessment: 8:00AM - 10:00 AM
Instructions for demonstration
Given the necessary tools and materials ; the trainees must be able to
Install Computer System and Network(2) hours:
Materials/Tools and Equipment
a. Protective eyewear
b. Digital multi-meter
c. Wire stripper with bolt cutter
d. Pliers (assorted)
e. Screw drivers (assorted)
f. Soldering iron
g. Desoldering tool
h. Allen wrench (0.050.25 inch)
i. Flashlight
j. IC insertion/extraction tool
k. Mirror (inspection)
l. RS 232 pin insertion/extraction tool
m.Sharp pointed tweezers
n.
Antistatic wrist wrap
o. LAN Tester
p. Crimping tools
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 4 of15
Developed by:Julius B. Baldelovar
Revision # 0
OBSERVATION to show if evidenceis demonstrated
During the demonstration of skills, did thestudent:
Yes No N/A
Installed the computer systems and networks inaccordance with requirements,without damageor distortion to the surrounding environment orservices
Tested the installed computer systems and
network to determine whether it conforms toclients requirements
Conducted final inspections to ensure theinstalled devices / systems conforms to clientsrequirements
The students demonstration was:Satisfactory Not Satisfactory
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 5 of15
Developed by:Julius B. Baldelovar
Revision # 0
Instruction for Demonstration
Specific Instruction for the Candidate
Qualification Computer Hardware Servicing NC II
Unit of Competency Install Computer System and Network
General Instruction:
Given the necessary tools, materials and equipment, you arerequired to carry out Install Computer system and networkadhering safety procedure and computer ergonomics. Carry out all
the procedures within 3 hours.
Specific Instruction:
1. Using the necessary tools, materials, equipment and facilityprovided, you are required to perform tasks in accordance with theset performance criteria in the Evidence Plan.
2. Check the materials and equipment provided to you before startingthe demonstration.
3.
The assessment shall be based on the Unit of Competency in theTraining Regulations. Evidences shall be gathered throughDemonstration and Oral Questioning.
4. At the end of the assessment, the assessor shall give you feedbackon the result of the assessment. The feedback shall indicatewhether you are:
a.Competent
b.Not yet Competent
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 6 of15
Developed by:Julius B. Baldelovar
Revision # 0
QUESTIONING TOOL
Questions to probe the candidates underpinningknowledgeSatisfactory
response
Extension/Reflection Questions Yes No
1. What is the importance of Service Manual?
2. How can you determine defects and faults?
Safety Questions
1. It is important to use PPE? Why?
2. Do you know the effects of ESD?
3. Why Have Presence of Mind is very important in maintaining and
repairing of unit/product?
Contingency Questions
1. What will you do if you encounter a no display problem after youfinish assembling a computer system?
2. What will you do if you cannot connect with other computer in yournetwork?
3. What will you do if encounter audio error codes?
Job Role/Environment Questions
1.
What will be the effect if you do not follow the trainers instructions?
2. What will be the effect in your environment if you install computersystem which is not in accordance with clients specifications andrequirements?
3. What will you do if your co-trainee disturbs you while you areassembling computer system?
Rules and Regulations
1. How did you dispose your waste materials?
2.
How will you acquire the required equipment, tools and materials?
The candidates underpinning knowledgewas:
Satisfactory Not Satisfactory
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 7 of15
Developed by:Julius B. Baldelovar
Revision # 0
POSSIBLE ANSWERS FOR QUESTIONING TOOL
Answers for the probing questions to probe the candidatesunderpinning knowledge
Satisfactoryresponse
Extension/Reflection Questions Yes No
1. Service manual contains step by step and detailed setup,placement and assembly of the equipment. Troubleshootingand other helpful tips.
2. through diagnostic check ups
Safety Questions
1. ESD can cause possible harm and damage to the componentwithout the knowledge of the user.
2. to avoid possible damage to equipment and injury to the
user
Contingency Questions
1. Turn off unit and perform double checking for possible loosecontact. f error still exist perform diagnostic troubleshooting.
2.check network cables connections for connectivity then checkhardware / software installations.(check for drivers)
3. listen carefully to the audio code and perform troubleshootingthough POST(Power on self-Test)
Job Role/Environment Questions
1. You can cause damage to equipment and safety hazard to
others.
2. immediately report to your trainers or school authorities anyform or incident of bullying for corrective action
Rules and Regulations
1. For computer waste such as ink and cartridges put it to theproper disposal bins.
2. Approach the laboratory In-charge or trainer in order to getthe necessary tools and materials to be used.
The candidates underpinningknowledge was:
Satisfactory NotSatisfactory
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
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Developed by:Julius B. Baldelovar
Revision # 0
TABLE OF SPECIFICATION
Objectives/Content
area/Topics
Test Item Distribution Totalnumber
of items
# ofitems/
% of testKnowledge Comprehension Application
Safety procedures. 2 1 1 4 16%
Basic terms, concepts,
functions and
characteristics of PC
hardware components. 2 3 1
5
20%
Structure of operatingsystems 1 2 2 5 20%
Familiarization with thevarious computersystems componentsand peripherals
3 1 1
5
20%
System configuration/settings of computersystems and devices. 2 2 2
6
24%
TOTAL9 9 6
25100%
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 9 of15
Developed by:Julius B. Baldelovar
Revision # 0
INSTALL COMPUTER SYSTEMS AND NETWORKS
INSTRUCTIONS TO CANDIDATES
1. You have one (1) hourto complete this test.
2. This is a Multiple Choice Test with 25 questions. Answer ALL Questionsand shade your answers using a pencil in the answer sheet provided.
3. Write your examination number code in every answer sheets that yousubmit.
4. Do not write on the question paper.
5. Return the question paper to the proctor at the end of the 1 hour test.
SECTION A: MULTIPLE CHOICE QUESTIONS
Instructions: Choose the correct or the best answer and WRITE theletter that corresponds to your choice on the answer sheet provided.
1. The following are samples of input devices except:
(A) Mouse
(B) Keyboard
(C) RAM **
(D) Microphone
2. What is known as the brain of the computer?
(A) CPU **(B) RAM
(C) ROM
(D) ZIP Drive
3. Which of the following devices will not connect to a port on the backof a typical system unit?
(A) Mouse
(B) Keyboard
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 10of 15
Developed by:Julius B. Baldelovar
Revision # 0
(C) Hard Drive **
(D) Monitor
4. Which of the following is not a type of port normally associated witha mouse?
(A) USB
(B) Parallel **
(C) Serial
(D) PS/2
5. What is the generic term for any connector on the back of a PCssystem unit?
(A) Socket
(B) Port **
(C) System
(D) Power
6. What category of UTP cabling is used in the vast majority ofnetworks today?
(A) CAT 1
(B) CAT 3
(C) CAT 5 **
(D) CAT 77. How many pins does a serial port have?
(A) 9 **
(B) 15
(C) 20
(D) 36
8 The term personal computer is a registered trademark of whatcompany?
(A) Dell
(B) Microsoft
(C) Apple
(D) IBM **
9. Marcus purchased a new sound card for his system. His friendJenny cautioned him to hold the card only along the edge, but Billsaid he should hold the card by the gold parts on the bottom so hewouldnt mess up the chips on the card. Who is right?
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
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(A) Only Jenny is correct. **
(B) Only Bill is correct.
(C) Both Jenny and Bill are correct.
(D) Neither Jenny nor Bill is correct.
10. Which external port is usually for printers?
(A) Serial
(B) Parallel **
(C) Game
(D) Print
11. Name one thing you must do to make the workplace safe?
(A) Complain to customers about your workplace
(B) Tell your employer everything about your workmates
(C) Hide hazards to protect your friends job
(D) Use equipment and machines properly
12. Once you have spotted a hazard you must:
(A) Report it to your boss
(B) Leave it as someone else will fix it eventually
(C) Bring your own toolbox to work and fix it yourself
(D) None of the above13. In the Set-In-Order phase, where should tools be stored that are
used daily?
(A) In personal tool boxes where they won't be stolen
(B) At the point of use
(C) Where the supervisor can keep an eye on them
(D) In a company owned locking cabinet
14. To sustain 5S you must..
(A) Have a 5S audit checklist for each area
(B) Have management support
(C) Perform audits for each area regularly
(D)
(E)
Train employees on 5S and expectations
All of the above
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 12of 15
Developed by:Julius B. Baldelovar
Revision # 0
15. In the Set-In-Order phase, where should tools be stored that areused daily?
(A) In personal tool boxes where they won't be stolen
(B) At the point of use
(C) Where the supervisor can keep an eye on them
(D) In a company owned locking cabinet **
16. A page fault occurs?
(A) When the page is not in memory **
(B) When the page is in memory
(C) When the process enters the block state
(D) When the process is in the ready state17. If a process needs I/O to or from a disk, and if the drive or
controller is busy then :?
(A) the request will be placed in the queue of pending requestsfor that drive**
(B) the request will not be processed and will be ignoredcompletely
(C) the request will be not be placed
(D) None of these
18. Whenever a process needs I/O to or from a disk it issues a _______.
(A) system call to the CPU
(B) system call to the operating system**
(C) a special procedure
(D) All of these
19. The part of machine level instruction, which tells the central processor
what has to be done, is
(A) Operation code **
(B) Address
(C) Locator
(D) All of these
20. What is the CMOS memory used for?
(A) Keeping the time.
(B) Storing BIOS settings.**
(C) Booting the computer.
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 13of 15
Developed by:Julius B. Baldelovar
Revision # 0
(D) None of these options is correct.
20. What happens when the CMOS battery fails?
(A) All the CMOS configuration information is lost.**
(B) The computer won't boot.
(C) The computer is destroyed.
(D) The motherboard is dead.
21. If your system does not display the correct key to press to enter the
BIOS setup program on startup, which of the following actions mightwork?
(A) Press the F2 key..**
(B) Run compmgmt.msc in Windows..
(C) Press the F8 key..(D) Press Ctrl + Alt + Del.
22. In recent systems, what common feature is used to help prevent
excessive heat from damaging your computer?
(A) Task Manager
(B) System Monitor..
(C) Hardware Monitor **
(D) Drive Lock
23. When you start your computer, it performs an important test.What is
this test known as?
(A) CPU Processing
(B) POST **
(C) A CMOS test
(D) Hard drive test
24. What are BIOS beep codes used for? (Choose two.)
(A) A fatal error.**
(B) A system message
(C) A serious error.**
(D) A warning message
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
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Developed by:Julius B. Baldelovar
Revision # 0
25. If you are installing a larger memory module that is listed ascompatible and it is not detected at full capacity, which of thefollowing is most likely to solve the problem?
(A) Update the BIOS.**
(B) Contact the manufacturer of the module.
(C) Set memory timings manually.
(D) Run Windows Update.
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
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Developed by:Julius B. Baldelovar
Revision # 0
Answer Key1.
C2.
A3.
C
4.
B5.
B6.
C7. A8.
D9. A10.
B11.
D12.
A
13.
D14.
E15.
D16. A17.
A18. B19.
A20.
B21.
A
22.
C23.
B24.
C25.
A
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 16of 15
Developed by:Julius B. Baldelovar
Revision # 0
Performance Test
Specific Instruction for the Candidate:
Qualification
COMPUTER HARDWARE
SERVICING NC II
Unit of CompetencyINSTALL COMPUTER SYSTEMS
AND NETWORKS
General Instruction:
Given the necessary materials, tools and equipment, the candidate must be
able toinstall the computer systems and networks in accordance with
requirements,without damage or distortion to the surrounding environment
or services (2 Hrs).
Specific Instructions:
1. Observe OH&S policies and procedures.
2. Gather instructions and relevant tools, equipment, and materials.
3. Prepare all tools, equipment, software, and materials needed for the
assembly of computer systems and networks.
4. Assemble computer hardware in accordance with the requirements.
5.
Inspect the assembled computer system.
6. Install operating system in accordance with the requirements.
7. Check and test computer system.
LIST OF EQUIPMENT, TOOLS AND MATERIALS:
EQUIPMENT:
QTY Description1 set Computer with peripherals
1 set Computer tables and chair (ergonomic)
1 unit Uninterruptible Power Supply (UPS)
1 unit Server
1 unit Hub / Switch
1 unit External CD writer
1 unit Flash disk / Memory stick
1 set Device drivers , operating system
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 17of 15
Developed by:Julius B. Baldelovar
Revision # 0
MATERIALS AND SUPPLIES:
5 pcs RJ 45
10 meters UTP cable
1 piece Contact cleaner1 piece Whiteboard
TOOLS:
1 set Personal Protective equipment ( ex. protective eyewear,
anti static wrist wrap)
1 set Electronic laboratory hand tools (assorted pliers,
assorted screw drivers, soldering iron, desoldering tool)
1 unit LAN tester1 unit Crimping tool
1 set RS 232 pin exertion/ extraction tool
1 unit Flashlight
1 unit Wire stripper
During the demonstration of skills, did the
trainee:
to show if
evidence is
demonstratedYes No
Follow OH&S policies and procedures for planning,
installing devices/systems and appropriately
sequenced the work in accordance with requirements
Consult appropriate personnel to ensure the work is
coordinated effectively with others involved on the
work site
Obtain devices / systems in accordance with
established procedures and to comply with
requirements
Identify the location in which devices / systems are to
be installed based on job requirements
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
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Developed by:Julius B. Baldelovar
Revision # 0
Obtain materials necessary to complete the work in
accordance with established procedures and checked
against job requirements
Obtain tools, equipment and testing devices needed tocarry out the installation work in accordance with
established procedures and checked for correct
operation and safety
Check preparatory work to ensure no unnecessary
damage has occurred and complies with requirements
Install devices / systems in accordance with
requirements, without damage or distortion to thesurrounding environment or services
Carry out variation to devices / systems installation
in accordance to customer/client requirements
Terminate and connected devices / systems in
accordance with requirements
Respond to unplanned events or conditions in
accordance with established proceduresObtain approval in accordance with established
procedures from appropriate personnel before any
contingencies are implemented
Undertake on-going checks of the quality of the work
in accordance with established procedures
Check circuits and systems as being isolated where
necessary using specified testing proceduresStore parts or connections of the installation or
service that are removed in order to conduct the test
to protect against loss or damage and in accordance
with established procedures
Test devices / systems and/or installation to
determine whether it conforms to requirements
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Computer Hardware
ServicingNC II
Date Developed:April 1, 2013
Document No.
Issued by:Page 19of 15
Developed by:
The trainees demonstration was:
Satisfactory Not Satisfactory
Feedback to trainee:
General comments [Strengths / Improvements needed]
Trainers signature: Date:
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