Jbb Onhs Chs Assessment Tools

7/24/2019 Jbb Onhs Chs Assessment Tools

1/19

Computer Hardware

ServicingNC II

Date Developed:April 1, 2013

Document No.

Issued by:Page 1 of15

Developed by:Julius B. Baldelovar

Revision # 0

Evidence Plan

Competency standard:COMPUTER HARDWARE SERVICING NC II

Unit of competency: Install Computer System and Network

Ways in which evidence will be collected:

[tick the column]

WrittenTest

Demonstration&

Questioning

Portfolio

The evidence must show that the trainee can(criticalaspects of competency

Installs computer systems and networks inaccordance with requirements,without damage ordistortion to the surrounding environment orservices *

Tests the installed computer systems and networkto determine whether it conforms to clientsrequirements *

Conducts final inspections to ensure the installeddevices / systems conforms to clients requirements*

Installation is planned and prepared to ensureOH&S policies and proceduresare followed, thework is appropriately sequenced in accordance withrequirements

Has Appropriate personnel consulted to ensurethe work is coordinated effectively with othersinvolved on the work site

Devices / systemsare obtained in accordance withestablished procedures and to comply with

requirements

Location in which devices / systems are to beinstalled is determined from job requirements

Materials necessary to complete the work areobtained in accordance with established proceduresand checked against job requirements

Tools, equipment andtesting devicesneeded tocarry out the installation work are obtained inaccordance with established procedures andchecked for correct operation and safety


2/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

Preparatory work is checked to ensure nounnecessary damage has occurred and complieswith requirements

OH&S policies and procedures for installing

devices/systems are followed

Devices / systems are installed in accordance withrequirements, without damage or distortion to thesurrounding environment or services

Variation to devices / systems installation is carriedout in accordance to customer/client requirements

Devices / systems are terminated and connected inaccordance with requirements

Unplanned events or conditions are responded to in

accordance with established procedures

Approval is obtained in accordance with establishedprocedures from appropriate personnel before anycontingencies are implemented

On-going checks of the quality of the work areundertaken in accordance with establishedprocedures

Circuits and systems are checked as being isolatedwhere necessary using specified testing

procedures

Parts or connections of the installation or servicethat are removed in order to conduct the test arestored to protect against loss or damage and inaccordance with established procedures

Final inspections are undertaken to ensure theinstalled devices / systems conforms torequirements

Documentation in relation to the test is forwarded toappropriate personnel and/or authority inaccordance with requirements

Did the trainees demonstration was:

NOTE: *Critical aspects of competency

Not SatisfactorSatisfactory


3/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

DEMONSTRATION CHECKLIST

Students name: JOHN M. CRUZ

Assessor name: JULIUS B. BALDELOVARCompetencyAssessment:

Install Computer System andNetwork

Qualification: CHS NC II

Date of assessment: AUGUST 1, 2014

Time of assessment: 8:00AM - 10:00 AM

Instructions for demonstration

Given the necessary tools and materials ; the trainees must be able to

Install Computer System and Network(2) hours:

Materials/Tools and Equipment

a. Protective eyewear

b. Digital multi-meter

c. Wire stripper with bolt cutter

d. Pliers (assorted)

e. Screw drivers (assorted)

f. Soldering iron

g. Desoldering tool

h. Allen wrench (0.050.25 inch)

i. Flashlight

j. IC insertion/extraction tool

k. Mirror (inspection)

l. RS 232 pin insertion/extraction tool

m.Sharp pointed tweezers

n.

Antistatic wrist wrap

o. LAN Tester

p. Crimping tools


4/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

OBSERVATION to show if evidenceis demonstrated

During the demonstration of skills, did thestudent:

Yes No N/A

Installed the computer systems and networks inaccordance with requirements,without damageor distortion to the surrounding environment orservices

Tested the installed computer systems and

network to determine whether it conforms toclients requirements

Conducted final inspections to ensure theinstalled devices / systems conforms to clientsrequirements

The students demonstration was:Satisfactory Not Satisfactory


5/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

Instruction for Demonstration

Specific Instruction for the Candidate

Qualification Computer Hardware Servicing NC II

Unit of Competency Install Computer System and Network

General Instruction:

Given the necessary tools, materials and equipment, you arerequired to carry out Install Computer system and networkadhering safety procedure and computer ergonomics. Carry out all

the procedures within 3 hours.

Specific Instruction:

1. Using the necessary tools, materials, equipment and facilityprovided, you are required to perform tasks in accordance with theset performance criteria in the Evidence Plan.

2. Check the materials and equipment provided to you before startingthe demonstration.

3.

The assessment shall be based on the Unit of Competency in theTraining Regulations. Evidences shall be gathered throughDemonstration and Oral Questioning.

4. At the end of the assessment, the assessor shall give you feedbackon the result of the assessment. The feedback shall indicatewhether you are:

a.Competent

b.Not yet Competent


6/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

QUESTIONING TOOL

Questions to probe the candidates underpinningknowledgeSatisfactory

response

Extension/Reflection Questions Yes No

1. What is the importance of Service Manual?

2. How can you determine defects and faults?

Safety Questions

1. It is important to use PPE? Why?

2. Do you know the effects of ESD?

3. Why Have Presence of Mind is very important in maintaining and

repairing of unit/product?

Contingency Questions

1. What will you do if you encounter a no display problem after youfinish assembling a computer system?

2. What will you do if you cannot connect with other computer in yournetwork?

3. What will you do if encounter audio error codes?

Job Role/Environment Questions

1.

What will be the effect if you do not follow the trainers instructions?

2. What will be the effect in your environment if you install computersystem which is not in accordance with clients specifications andrequirements?

3. What will you do if your co-trainee disturbs you while you areassembling computer system?

Rules and Regulations

1. How did you dispose your waste materials?

2.

How will you acquire the required equipment, tools and materials?

The candidates underpinning knowledgewas:

Satisfactory Not Satisfactory


7/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

POSSIBLE ANSWERS FOR QUESTIONING TOOL

Answers for the probing questions to probe the candidatesunderpinning knowledge

Satisfactoryresponse

Extension/Reflection Questions Yes No

1. Service manual contains step by step and detailed setup,placement and assembly of the equipment. Troubleshootingand other helpful tips.

2. through diagnostic check ups

Safety Questions

1. ESD can cause possible harm and damage to the componentwithout the knowledge of the user.

2. to avoid possible damage to equipment and injury to the

user

Contingency Questions

1. Turn off unit and perform double checking for possible loosecontact. f error still exist perform diagnostic troubleshooting.

2.check network cables connections for connectivity then checkhardware / software installations.(check for drivers)

3. listen carefully to the audio code and perform troubleshootingthough POST(Power on self-Test)

Job Role/Environment Questions

1. You can cause damage to equipment and safety hazard to

others.

2. immediately report to your trainers or school authorities anyform or incident of bullying for corrective action

Rules and Regulations

1. For computer waste such as ink and cartridges put it to theproper disposal bins.

2. Approach the laboratory In-charge or trainer in order to getthe necessary tools and materials to be used.

The candidates underpinningknowledge was:

Satisfactory NotSatisfactory


8/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

TABLE OF SPECIFICATION

Objectives/Content

area/Topics

Test Item Distribution Totalnumber

of items

# ofitems/

% of testKnowledge Comprehension Application

Safety procedures. 2 1 1 4 16%

Basic terms, concepts,

functions and

characteristics of PC

hardware components. 2 3 1

5

20%

Structure of operatingsystems 1 2 2 5 20%

Familiarization with thevarious computersystems componentsand peripherals

3 1 1

5

20%

System configuration/settings of computersystems and devices. 2 2 2

6

24%

TOTAL9 9 6

25100%


9/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

INSTALL COMPUTER SYSTEMS AND NETWORKS

INSTRUCTIONS TO CANDIDATES

1. You have one (1) hourto complete this test.

2. This is a Multiple Choice Test with 25 questions. Answer ALL Questionsand shade your answers using a pencil in the answer sheet provided.

3. Write your examination number code in every answer sheets that yousubmit.

4. Do not write on the question paper.

5. Return the question paper to the proctor at the end of the 1 hour test.

SECTION A: MULTIPLE CHOICE QUESTIONS

Instructions: Choose the correct or the best answer and WRITE theletter that corresponds to your choice on the answer sheet provided.

1. The following are samples of input devices except:

(A) Mouse

(B) Keyboard

(C) RAM **

(D) Microphone

2. What is known as the brain of the computer?

(A) CPU **(B) RAM

(C) ROM

(D) ZIP Drive

3. Which of the following devices will not connect to a port on the backof a typical system unit?

(A) Mouse

(B) Keyboard


10/19

Computer Hardware

ServicingNC II


Document No.

Issued by:Page 10of 15


Revision # 0

(C) Hard Drive **

(D) Monitor

4. Which of the following is not a type of port normally associated witha mouse?

(A) USB

(B) Parallel **

(C) Serial

(D) PS/2

5. What is the generic term for any connector on the back of a PCssystem unit?

(A) Socket

(B) Port **

(C) System

(D) Power

6. What category of UTP cabling is used in the vast majority ofnetworks today?

(A) CAT 1

(B) CAT 3

(C) CAT 5 **

(D) CAT 77. How many pins does a serial port have?

(A) 9 **

(B) 15

(C) 20

(D) 36

8 The term personal computer is a registered trademark of whatcompany?

(A) Dell

(B) Microsoft

(C) Apple

(D) IBM **

9. Marcus purchased a new sound card for his system. His friendJenny cautioned him to hold the card only along the edge, but Billsaid he should hold the card by the gold parts on the bottom so hewouldnt mess up the chips on the card. Who is right?


11/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

(A) Only Jenny is correct. **

(B) Only Bill is correct.

(C) Both Jenny and Bill are correct.

(D) Neither Jenny nor Bill is correct.

10. Which external port is usually for printers?

(A) Serial

(B) Parallel **

(C) Game

(D) Print

11. Name one thing you must do to make the workplace safe?

(A) Complain to customers about your workplace

(B) Tell your employer everything about your workmates

(C) Hide hazards to protect your friends job

(D) Use equipment and machines properly

12. Once you have spotted a hazard you must:

(A) Report it to your boss

(B) Leave it as someone else will fix it eventually

(C) Bring your own toolbox to work and fix it yourself

(D) None of the above13. In the Set-In-Order phase, where should tools be stored that are

used daily?

(A) In personal tool boxes where they won't be stolen

(B) At the point of use

(C) Where the supervisor can keep an eye on them

(D) In a company owned locking cabinet

14. To sustain 5S you must..

(A) Have a 5S audit checklist for each area

(B) Have management support

(C) Perform audits for each area regularly

(D)

(E)

Train employees on 5S and expectations

All of the above


12/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

15. In the Set-In-Order phase, where should tools be stored that areused daily?

(A) In personal tool boxes where they won't be stolen

(B) At the point of use

(C) Where the supervisor can keep an eye on them

(D) In a company owned locking cabinet **

16. A page fault occurs?

(A) When the page is not in memory **

(B) When the page is in memory

(C) When the process enters the block state

(D) When the process is in the ready state17. If a process needs I/O to or from a disk, and if the drive or

controller is busy then :?

(A) the request will be placed in the queue of pending requestsfor that drive**

(B) the request will not be processed and will be ignoredcompletely

(C) the request will be not be placed

(D) None of these

18. Whenever a process needs I/O to or from a disk it issues a _______.

(A) system call to the CPU

(B) system call to the operating system**

(C) a special procedure

(D) All of these

19. The part of machine level instruction, which tells the central processor

what has to be done, is

(A) Operation code **

(B) Address

(C) Locator

(D) All of these

20. What is the CMOS memory used for?

(A) Keeping the time.

(B) Storing BIOS settings.**

(C) Booting the computer.


13/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

(D) None of these options is correct.

20. What happens when the CMOS battery fails?

(A) All the CMOS configuration information is lost.**

(B) The computer won't boot.

(C) The computer is destroyed.

(D) The motherboard is dead.

21. If your system does not display the correct key to press to enter the

BIOS setup program on startup, which of the following actions mightwork?

(A) Press the F2 key..**

(B) Run compmgmt.msc in Windows..

(C) Press the F8 key..(D) Press Ctrl + Alt + Del.

22. In recent systems, what common feature is used to help prevent

excessive heat from damaging your computer?

(A) Task Manager

(B) System Monitor..

(C) Hardware Monitor **

(D) Drive Lock

23. When you start your computer, it performs an important test.What is

this test known as?

(A) CPU Processing

(B) POST **

(C) A CMOS test

(D) Hard drive test

24. What are BIOS beep codes used for? (Choose two.)

(A) A fatal error.**

(B) A system message

(C) A serious error.**

(D) A warning message


14/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

25. If you are installing a larger memory module that is listed ascompatible and it is not detected at full capacity, which of thefollowing is most likely to solve the problem?

(A) Update the BIOS.**

(B) Contact the manufacturer of the module.

(C) Set memory timings manually.

(D) Run Windows Update.


15/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

Answer Key1.

C2.

A3.

C

4.

B5.

B6.

C7. A8.

D9. A10.

B11.

D12.

A

13.

D14.

E15.

D16. A17.

A18. B19.

A20.

B21.

A

22.

C23.

B24.

C25.

A


16/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

Performance Test

Specific Instruction for the Candidate:

Qualification

COMPUTER HARDWARE

SERVICING NC II

Unit of CompetencyINSTALL COMPUTER SYSTEMS

AND NETWORKS

General Instruction:

Given the necessary materials, tools and equipment, the candidate must be

able toinstall the computer systems and networks in accordance with

requirements,without damage or distortion to the surrounding environment

or services (2 Hrs).

Specific Instructions:

1. Observe OH&S policies and procedures.

2. Gather instructions and relevant tools, equipment, and materials.

3. Prepare all tools, equipment, software, and materials needed for the

assembly of computer systems and networks.

4. Assemble computer hardware in accordance with the requirements.

5.

Inspect the assembled computer system.

6. Install operating system in accordance with the requirements.

7. Check and test computer system.

LIST OF EQUIPMENT, TOOLS AND MATERIALS:

EQUIPMENT:

QTY Description1 set Computer with peripherals

1 set Computer tables and chair (ergonomic)

1 unit Uninterruptible Power Supply (UPS)

1 unit Server

1 unit Hub / Switch

1 unit External CD writer

1 unit Flash disk / Memory stick

1 set Device drivers , operating system


17/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

MATERIALS AND SUPPLIES:

5 pcs RJ 45

10 meters UTP cable

1 piece Contact cleaner1 piece Whiteboard

TOOLS:

1 set Personal Protective equipment ( ex. protective eyewear,

anti static wrist wrap)

1 set Electronic laboratory hand tools (assorted pliers,

assorted screw drivers, soldering iron, desoldering tool)

1 unit LAN tester1 unit Crimping tool

1 set RS 232 pin exertion/ extraction tool

1 unit Flashlight

1 unit Wire stripper

During the demonstration of skills, did the

trainee:

to show if

evidence is

demonstratedYes No

Follow OH&S policies and procedures for planning,

installing devices/systems and appropriately

sequenced the work in accordance with requirements

Consult appropriate personnel to ensure the work is

coordinated effectively with others involved on the

work site

Obtain devices / systems in accordance with

established procedures and to comply with

requirements

Identify the location in which devices / systems are to

be installed based on job requirements


18/19

Computer Hardware

ServicingNC II


Document No.



Revision # 0

Obtain materials necessary to complete the work in

accordance with established procedures and checked

against job requirements

Obtain tools, equipment and testing devices needed tocarry out the installation work in accordance with

established procedures and checked for correct

operation and safety

Check preparatory work to ensure no unnecessary

damage has occurred and complies with requirements

Install devices / systems in accordance with

requirements, without damage or distortion to thesurrounding environment or services

Carry out variation to devices / systems installation

in accordance to customer/client requirements

Terminate and connected devices / systems in

accordance with requirements

Respond to unplanned events or conditions in

accordance with established proceduresObtain approval in accordance with established

procedures from appropriate personnel before any

contingencies are implemented

Undertake on-going checks of the quality of the work

in accordance with established procedures

Check circuits and systems as being isolated where

necessary using specified testing proceduresStore parts or connections of the installation or

service that are removed in order to conduct the test

to protect against loss or damage and in accordance

with established procedures

Test devices / systems and/or installation to

determine whether it conforms to requirements


19/19

Computer Hardware

ServicingNC II


Document No.


Developed by:

The trainees demonstration was:

Satisfactory Not Satisfactory

Feedback to trainee:

General comments [Strengths / Improvements needed]

Trainers signature: Date:

Jbb Onhs Chs Assessment Tools

Documents

Transcript of Jbb Onhs Chs Assessment Tools