Download - ITC Services and Computing Facilities

April 19, 2023 ITC Services & Computing Facilities 1

ITC Services and Computing Facilities


ITC Mission

Information Technology Center (ITC) is committed to providing high-quality information serviceshigh-quality information services that foster

a productive academic and research environment for students, faculty, staff, and management at KFUPM.


ICT Organizational Charts

ICT SUPERVISOR

Educational Technologies

Press Information Technology

Center

Telecommunications Department


Overview of ITC Departments

ITC MamagementDirector and

Business support Office

Academic Information Systems Computing Services

Academic Technologies Networking

Administrative Information Systems Systems Operations and Support


Few Recent ITC Achievements

Framework Agreement for Desktop/Notebooks Computing More than 2000 PCs/notebooks2000 PCs/notebooks (new and used) have

been distributed/relocated. More than 150 printers150 printers have been distributed.

Academic and Administrative Applications More than 35 scientific/engineering applications35 scientific/engineering applications are

being supported. More than 30 enterprise applications30 enterprise applications are being

supported. Installing New Library Automation System “Horizon” Supporting Dammam Community College IT Resources


Few Recent ITC Achievements (cont.)

Wireless Computing All University Buildings (14, 15, 16, 21, 22, 24, etc. All University Buildings (14, 15, 16, 21, 22, 24, etc.

and Library)and Library) currently. Currently 20+ Buildings are considered for wireless zones

Major ongoing effort to provide mobile computing infrastructure and hardware

Faculty Laptops/Notebooks with Docking Facilities Wireless Project

Installation of Access Points across major Academic buildings


Desktop Computing – Hardware

Resources

Faculty Desktops - Hardware Pentium 4 with LCD monitors University Domain Login CD-Writers for Backup

Faculty Desktops - Policy Adopted Policy hardware periodically (3 Yrs) Provide standard hardware and Software support

Printers, Scanners and Accessories provided to all departments

Faculty Notebooks to replace all current Desktops


General Purpose PC Labs Operations & Support

All ITC PC Labs Hardware is IBM Pentium 4 High-end Machines With a Comprehensive List of Applications And Protected Through Deep

Freeze S/W

No.Building

No.RoomNo.

No. OF PC’s

Printing Facility

Purpose of the Lab

1 14 104 29+1

HP 8150 Laser

High Quality Printer

Free of Charge

Dot Matrix

printing facility

Teaching Lab & can be also reserved for short courses

2 14 132 84 General PC Lab for students

3 14 256 29+1Teaching Lab & can be also reserved for short courses

4 4 104 20General Purpose PC Lab for students

5 9 300 35General Purpose PC Lab for students

6 9 302 20+1 Training & short courses Lab

7Student Dorms

Student Services Center

80General Purpose PC Lab for students

Academic Technologies is taking care for ITC PC Labs Operations & Technical support, Including installation of new programs and update of applications

Technical support for more than 45 PC Labs within KFUPM academic departments


PCs Accessible to Students at KFUPM

PC Labs (Teaching & General Purpose, 50+): 1200 PCs

CCSE Labs (Teaching & General Purpose): 300 PCs

Students Dorms (total 2204 nodes, Currently 50% used): 1100 PCs

Total Accessible PCs to students are: 2600


Desktop Computing – Latest Lab

General Purpose PC Lab 14/132


PCs Accessible to Students at KFUPM

December 2004 Performance Key Indexes (PKI)

PC Labs (Teaching & General Purpose): 1200 PCs CCSE Labs (Teaching & General Purpose): 300 PCs Students Dorms (total 2204 nodes, Currently 50% used): 1100 PCs

No. of students per institutional computer accessible to student: 3.43

Total Accessible PCs to students are: 2600 Total KFUPM Students (undergraduate & graduate 041): 8907 Total IT users (Active Directory, Fac., Stu., Staff & others): 11800


WebCT Campus Edition (Ver. 4.0.3.10). Blackboard (Bb) Basic Edition (Ver. 6.1.0 Build 1). WebCT is Arabic Language Enabled.

WebCT (454 courses454 courses in current semester 043) Bb (63 courses63 courses – already phased out by end of 043)

Instructional Technology


Maintenance and support for 100 smart 100 smart classroomsclassrooms in the academic buildings.

In the process of implementing new 60 smart new 60 smart classroomsclassrooms and upgrading some smart classrooms’ equipment such as PCs, projectors, and podiums.

Smart Classrooms Technical Support


Smart Classrooms Operations & Support

In order to provide high quality support, two support levels have been identified:

The first level of support through EduTech that will provide direct contact to the faculty for solving problems in the least time possible.

The second level of advanced technical support to be provided by ITC.


Training, Awareness and e-Learning

ITC Training Courses: Courses to KFUPM Faculty Members & Students:

Win 2000 & Office 2000 Beginners Level Courses and Intermediate Level Courses, Win XP & Office XP for Directors, Managers, Deans and Chairmen. MS EXCEL Workshop for ELC Teachers for Academic Purposes. Web Design Course has been repeated few times.

Courses for ICT Staff:More advanced courses.

Interactive e-Learning Tool (NETg): Currently, more than 1200 courses (IT & MGT courses) are available. The

number of courses will be increased continually. To Access NETg please use the following URL:

http://learn.kfupm.edu.sa (Use your internet account username and password to access the tool)

Possibility of using Element-K as a replacement for NETg is Currently Considered.

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Non-Enterprise Application Development

Develop non-enterprise administrative and non administrative applications

Scope of ServicesScope of Services

Horizon Implementation ProjectComputer Allowance Committee System

Research Database SystemOnline Phone Bill

System Online Pay Check System

Online Surveys

ConferenceConferenceTraining

Short CourseSymposium

Employee Activity System

Print Quota Manager

Committee Management

System


New Library Automation System (Horizon 7.3)

Please use the following URL: http://libraryhip.kfupm.edu.sa Horizon Information Portal (HIP version 2)

How to access it (Internet/Intranet)?

Other Services: Web Enabled Library Catalogue Search System (WLCS) Theses and Dissertations Abstracts Systems Library Intranet Support

Online catalog search from any browser. CD-ROM Databases access.

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Desktop Computing - Help Desk Services

Enterprise Online Help Desk users report problems and get assistance http://

help.kfupm.edu.sa Tickets Issuance and Online Follow-up Internet Account-based Login Ticket Numbers, Confirmation and Completion

Emails User Help Desk Requests Span

Computer hardware and software Campus e-mail, Internet Campus network

Desktop Anti-Virus Support Automatic updates Enterprise Version with Management Console

►


Desktop Computing - Change Management Services

Enterprise Change Management Information Technology Infrastructure Library Compliant Internet Account-based Login for Department Chair/Heads Change Order Numbers, Confirmation and Completion

emails Change Order History Pending Orders Status

Enterprise Asset Management ITIL Compliant Online IT Resource Management


Bldg. 3 Bldg. 4 Bldg. 5 Bldg. 6 Bldg. 24Bldg. 23Bldg. 22Bldg. 21Bldg. 20Bldg. 19Bldg. 17Bldg. 16Bldg. 15Bldg. 11Bldg. 10Bldg. 9Bldg. 8Bldg. 7

Bldg. 14

ITC

KFUPM - Enterprise Network

Bldg. 1

Bldg. 44

Bldg. 50

Bldg. 14

ITCSD Lab

Bldg. 48

Bldg-152

Press

Clinic

Tel. Exch

ELC

Bldg. 28

Schools

Bldg. 26

Bldg. 31

Tel. Exch

Bldg-53

Bldg-54

Bldg-34Student DormsNetwork Center

ERL

Internet

Bldg. 802

Bldg. 803

Bldg. 804 Bldg. 902

Bldg. 901

Bldg. 816

Bldg. 815

Bldg.814

Bldg. 813

Bldg. 812

Bldg. 811

Bldg. 810

Bldg. 809

Bldg. 808

Bldg. 807

Bldg. 806

Bldg. 805 Bldg 903Bldg. 801

Student Housing ( Bldg - 801 - 816, Bldg - 901 - 903 )Approv ed By :

Drawn By :

Rev ision No. :

Sy ed AsadullahNisar Ahmed

Mr. Asif Say ani

KFUPMEnterprise

Network

18 Oct 2004

01.2 1 Gbps (Fibre Optic)100 Mbps (Fast Ethernet)12 Mbps (ATM)2 Mbps (HDSL)

1 Gbps (In Future)ADSL

4X1 Gbps (Fibre Optic)Legends :

Faculty Housing


Enterprise Computing

E-mail servers - High Availability Clustering (HACMP) for minimizing service downtime.

An Enterprise Storage Server with 3.4 TB capacity available on the network (Storage Access Network, SAN).

High-end server (z800) is operational for all web-based applications.

Centralized Backup and Recovery solution for all critical University Servers and Clients (Tape backup using Tivoli, TSM).


Enterprise Computing - Unix Services

Powerful Unix (AIX) Servers

Hosting about 10,000 user accounts with Secure Shell access to home directories

Serving various High Performance Scientific Applications such as: HSPICE - Simulation software used by EE users. SAS - Data Management and Analytical Software used by CIM and

Civil Engineering, RI, ME and Housing Department users. GAUSSIAN (G98)- Software used by Chemistry users GTSTRUDL - Software used by Civil Engineering users IMSL - Fortran Numeric Libraries C & Fortran – Programming Languages CHEERS/CHAP - Used by Petroleum Researchers.

High-Performance Computing


Messaging Services

Email Service with Clustering for active redundancy

Web-based Email (access from anywhere with secure login)

VirusWall to actively filter viruses at Email Channel

Spam Control and SMTP Authentication Isolated External Mail Relay for mail routing,

redundancy and security


Enterprise Printing Services

Color and Black/White Laser Printing Services

Web-based Interface for ease of installation http://itcpserver.itc.kfupm.edu.sa/printers

Print Quota Management solution that tracks, controls and reports printing usage and costs across networks.

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Faculty and Staff have a quota of 200MB of online storage; 100 MB quota per Student (for storing home directories as an additional disk space)

Files and Documents can now be placed and accessed securely using the Online Storage Facility (from anywhere using roaming Profiles).

Data Security and Protection using anti-virus and regular backup.

Online Storage Facility (Network Attached Storage, NAS KFUPM –Filer)


Methods of Accessing the KFUPM-Filer (NAS)

1. Web-based Access http://filer.kfupm.edu.sa

2. Network drive mappingSteps to Connect to Network Attached Storage (for Users not part of ITC Windows 2000 Domain)

http://www.kfupm.edu.sa/itc/sos/nas/nas.htmFor ITC Domain Users home directory is automatically mapped to NAS (Click my computer).

3. From Unix via NFSUnix home directory is automatically mapped to NAS.

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Storage Area Networks (SAN)

Total 3.4 TB of SAN Storage Server Email Inboxes for Faculty and Students

are increased to 50 MB. Provides a cost effective enterprise storage backup

solution for all platforms, AIX, Linux, W2K, and z/OS.

Improves application responsiveness Allows Storage Consolidation Allows connectivity for storage to be shared among

several servers


University Web and Portal Services

Design and maintenance of the KFUPM Web Site - Site design - Maintenance and coordination for university departmental web sites

- Regular updates

Hosting Faculty ,Staff and Student Web Sites: - Provide Web Space - Maintaining the Web Servers - User Support


Testing and Evaluation Services

Exam Processing Exam Randomization Answer Forms Processing Report Generation Software Modifications based on Modified Evaluation Criteria Item Response Theory (IRT) Support

Faculty and Course Evaluation Forms Redesign Software Modifications based on Modified Evaluation Criteria Report Generation

Short Course Evaluation


Student Information System (SIS)

SIS Interfaced Systems:

Graduate Studies System (GSS) Student Housing System (SHS) Student Mail Desk System (MDS) Student Services System (SSS) Human Resource System (HRS) Horizon Library System (Horizon 7.3) Book Management System (BMS) Testing Services System (TSS) Security System Smart Card Project System Email, Internet & Active Directory


Recently Developed Administrative Applications

Financial Resources Systems Human Resources System (Major Modules) Students Mail Desk System (MDS) Converting all legacy academic and administrative systems

to Web enabled applications using Java with WebSphere development tool and DB2 database.

Computer Allowance (CAC) workflow system Students Services Systems Research Database Management System (RDBMS) Research Performance Evaluation (RPE)


Current and Future Projects

Document Management System E-forms Workflow System Server Consolidation HR system redevelopment High Performance Computing Group Calendaring Services Faculty Housing network (DSL, 2 Mbps) Implementation phase of 60 legacy classroom to smart

classrooms KFUPM Portal (IBM WebSphere portal) Framework agreement Wireless Project ERP Implementation Dammam Community College IT Resources KFUPM New Website


Whom to Contact in ITC for Help

Help Desk, User Support [email protected] 14/13019001900IVR

To submit Online Help Request

http://help.kfupm.edu.sa 14/130 19001900

Service Email Tel.

Smart Classrooms 1st level of support: EduTech 40914091

WebCT & Bb [email protected]

Web Master [email protected]

Post Master [email protected]

For any general help please call: 1900 (IVR)Home page: http://www.kfupm.edu.sa/itc


Thank you