ITC Services and Computing Facilities
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April 19, 2023 ITC Services & Computing Facilities 1
ITC Services and Computing Facilities
April 19, 2023 ITC Services & Computing Facilities 2
ITC Mission
Information Technology Center (ITC) is committed to providing high-quality information serviceshigh-quality information services that foster
a productive academic and research environment for students, faculty, staff, and management at KFUPM.
April 19, 2023 ITC Services & Computing Facilities 3
ICT Organizational Charts
ICT SUPERVISOR
Educational Technologies
Press Information Technology
Center
Telecommunications Department
April 19, 2023 ITC Services & Computing Facilities 4
Overview of ITC Departments
ITC MamagementDirector and
Business support Office
Academic Information Systems Computing Services
Academic Technologies Networking
Administrative Information Systems Systems Operations and Support
April 19, 2023 ITC Services & Computing Facilities 5
Few Recent ITC Achievements
Framework Agreement for Desktop/Notebooks Computing More than 2000 PCs/notebooks2000 PCs/notebooks (new and used) have
been distributed/relocated. More than 150 printers150 printers have been distributed.
Academic and Administrative Applications More than 35 scientific/engineering applications35 scientific/engineering applications are
being supported. More than 30 enterprise applications30 enterprise applications are being
supported. Installing New Library Automation System “Horizon” Supporting Dammam Community College IT Resources
April 19, 2023 ITC Services & Computing Facilities 6
Few Recent ITC Achievements (cont.)
Wireless Computing All University Buildings (14, 15, 16, 21, 22, 24, etc. All University Buildings (14, 15, 16, 21, 22, 24, etc.
and Library)and Library) currently. Currently 20+ Buildings are considered for wireless zones
Major ongoing effort to provide mobile computing infrastructure and hardware
Faculty Laptops/Notebooks with Docking Facilities Wireless Project
Installation of Access Points across major Academic buildings
April 19, 2023 ITC Services & Computing Facilities 7
Desktop Computing – Hardware
Resources
Faculty Desktops - Hardware Pentium 4 with LCD monitors University Domain Login CD-Writers for Backup
Faculty Desktops - Policy Adopted Policy hardware periodically (3 Yrs) Provide standard hardware and Software support
Printers, Scanners and Accessories provided to all departments
Faculty Notebooks to replace all current Desktops
April 19, 2023 ITC Services & Computing Facilities 8
General Purpose PC Labs Operations & Support
All ITC PC Labs Hardware is IBM Pentium 4 High-end Machines With a Comprehensive List of Applications And Protected Through Deep
Freeze S/W
No.Building
No.RoomNo.
No. OF PC’s
Printing Facility
Purpose of the Lab
1 14 104 29+1
HP 8150 Laser
High Quality Printer
Free of Charge
Dot Matrix
printing facility
Teaching Lab & can be also reserved for short courses
2 14 132 84 General PC Lab for students
3 14 256 29+1Teaching Lab & can be also reserved for short courses
4 4 104 20General Purpose PC Lab for students
5 9 300 35General Purpose PC Lab for students
6 9 302 20+1 Training & short courses Lab
7Student Dorms
Student Services Center
80General Purpose PC Lab for students
Academic Technologies is taking care for ITC PC Labs Operations & Technical support, Including installation of new programs and update of applications
Technical support for more than 45 PC Labs within KFUPM academic departments
April 19, 2023 ITC Services & Computing Facilities 9
PCs Accessible to Students at KFUPM
PC Labs (Teaching & General Purpose, 50+): 1200 PCs
CCSE Labs (Teaching & General Purpose): 300 PCs
Students Dorms (total 2204 nodes, Currently 50% used): 1100 PCs
Total Accessible PCs to students are: 2600
April 19, 2023 ITC Services & Computing Facilities 10
Desktop Computing – Latest Lab
General Purpose PC Lab 14/132
April 19, 2023 ITC Services & Computing Facilities 11
PCs Accessible to Students at KFUPM
December 2004 Performance Key Indexes (PKI)
PC Labs (Teaching & General Purpose): 1200 PCs CCSE Labs (Teaching & General Purpose): 300 PCs Students Dorms (total 2204 nodes, Currently 50% used): 1100 PCs
No. of students per institutional computer accessible to student: 3.43
Total Accessible PCs to students are: 2600 Total KFUPM Students (undergraduate & graduate 041): 8907 Total IT users (Active Directory, Fac., Stu., Staff & others): 11800
April 19, 2023 ITC Services & Computing Facilities 12
WebCT Campus Edition (Ver. 4.0.3.10). Blackboard (Bb) Basic Edition (Ver. 6.1.0 Build 1). WebCT is Arabic Language Enabled.
WebCT (454 courses454 courses in current semester 043) Bb (63 courses63 courses – already phased out by end of 043)
Instructional Technology
April 19, 2023 ITC Services & Computing Facilities 13
Maintenance and support for 100 smart 100 smart classroomsclassrooms in the academic buildings.
In the process of implementing new 60 smart new 60 smart classroomsclassrooms and upgrading some smart classrooms’ equipment such as PCs, projectors, and podiums.
Smart Classrooms Technical Support
April 19, 2023 ITC Services & Computing Facilities 14
Smart Classrooms Operations & Support
In order to provide high quality support, two support levels have been identified:
The first level of support through EduTech that will provide direct contact to the faculty for solving problems in the least time possible.
The second level of advanced technical support to be provided by ITC.
April 19, 2023 ITC Services & Computing Facilities 15
Training, Awareness and e-Learning
ITC Training Courses: Courses to KFUPM Faculty Members & Students:
Win 2000 & Office 2000 Beginners Level Courses and Intermediate Level Courses, Win XP & Office XP for Directors, Managers, Deans and Chairmen. MS EXCEL Workshop for ELC Teachers for Academic Purposes. Web Design Course has been repeated few times.
Courses for ICT Staff:More advanced courses.
Interactive e-Learning Tool (NETg): Currently, more than 1200 courses (IT & MGT courses) are available. The
number of courses will be increased continually. To Access NETg please use the following URL:
http://learn.kfupm.edu.sa (Use your internet account username and password to access the tool)
Possibility of using Element-K as a replacement for NETg is Currently Considered.
►
April 19, 2023 ITC Services & Computing Facilities 16
Non-Enterprise Application Development
Develop non-enterprise administrative and non administrative applications
Scope of ServicesScope of Services
Horizon Implementation ProjectComputer Allowance Committee System
Research Database SystemOnline Phone Bill
System Online Pay Check System
Online Surveys
ConferenceConferenceTraining
Short CourseSymposium
Employee Activity System
Print Quota Manager
Committee Management
System
April 19, 2023 ITC Services & Computing Facilities 17
New Library Automation System (Horizon 7.3)
Please use the following URL: http://libraryhip.kfupm.edu.sa Horizon Information Portal (HIP version 2)
How to access it (Internet/Intranet)?
Other Services: Web Enabled Library Catalogue Search System (WLCS) Theses and Dissertations Abstracts Systems Library Intranet Support
Online catalog search from any browser. CD-ROM Databases access.
►
April 19, 2023 ITC Services & Computing Facilities 18
Desktop Computing - Help Desk Services
Enterprise Online Help Desk users report problems and get assistance http://
help.kfupm.edu.sa Tickets Issuance and Online Follow-up Internet Account-based Login Ticket Numbers, Confirmation and Completion
Emails User Help Desk Requests Span
Computer hardware and software Campus e-mail, Internet Campus network
Desktop Anti-Virus Support Automatic updates Enterprise Version with Management Console
►
April 19, 2023 ITC Services & Computing Facilities 19
Desktop Computing - Change Management Services
Enterprise Change Management Information Technology Infrastructure Library Compliant Internet Account-based Login for Department Chair/Heads Change Order Numbers, Confirmation and Completion
emails Change Order History Pending Orders Status
Enterprise Asset Management ITIL Compliant Online IT Resource Management
April 19, 2023 ITC Services & Computing Facilities 20
Bldg. 3 Bldg. 4 Bldg. 5 Bldg. 6 Bldg. 24Bldg. 23Bldg. 22Bldg. 21Bldg. 20Bldg. 19Bldg. 17Bldg. 16Bldg. 15Bldg. 11Bldg. 10Bldg. 9Bldg. 8Bldg. 7
Bldg. 14
ITC
KFUPM - Enterprise Network
Bldg. 1
Bldg. 44
Bldg. 50
Bldg. 14
ITCSD Lab
Bldg. 48
Bldg-152
Press
Clinic
Tel. Exch
ELC
Bldg. 28
Schools
Bldg. 26
Bldg. 31
Tel. Exch
Bldg-53
Bldg-54
Bldg-34Student DormsNetwork Center
ERL
Internet
Bldg. 802
Bldg. 803
Bldg. 804 Bldg. 902
Bldg. 901
Bldg. 816
Bldg. 815
Bldg.814
Bldg. 813
Bldg. 812
Bldg. 811
Bldg. 810
Bldg. 809
Bldg. 808
Bldg. 807
Bldg. 806
Bldg. 805 Bldg 903Bldg. 801
Student Housing ( Bldg - 801 - 816, Bldg - 901 - 903 )Approv ed By :
Drawn By :
Rev ision No. :
Sy ed AsadullahNisar Ahmed
Mr. Asif Say ani
KFUPMEnterprise
Network
18 Oct 2004
01.2 1 Gbps (Fibre Optic)100 Mbps (Fast Ethernet)12 Mbps (ATM)2 Mbps (HDSL)
1 Gbps (In Future)ADSL
4X1 Gbps (Fibre Optic)Legends :
Faculty Housing
April 19, 2023 ITC Services & Computing Facilities 21
Enterprise Computing
E-mail servers - High Availability Clustering (HACMP) for minimizing service downtime.
An Enterprise Storage Server with 3.4 TB capacity available on the network (Storage Access Network, SAN).
High-end server (z800) is operational for all web-based applications.
Centralized Backup and Recovery solution for all critical University Servers and Clients (Tape backup using Tivoli, TSM).
April 19, 2023 ITC Services & Computing Facilities 22
Enterprise Computing - Unix Services
Powerful Unix (AIX) Servers
Hosting about 10,000 user accounts with Secure Shell access to home directories
Serving various High Performance Scientific Applications such as: HSPICE - Simulation software used by EE users. SAS - Data Management and Analytical Software used by CIM and
Civil Engineering, RI, ME and Housing Department users. GAUSSIAN (G98)- Software used by Chemistry users GTSTRUDL - Software used by Civil Engineering users IMSL - Fortran Numeric Libraries C & Fortran – Programming Languages CHEERS/CHAP - Used by Petroleum Researchers.
High-Performance Computing
April 19, 2023 ITC Services & Computing Facilities 23
Messaging Services
Email Service with Clustering for active redundancy
Web-based Email (access from anywhere with secure login)
VirusWall to actively filter viruses at Email Channel
Spam Control and SMTP Authentication Isolated External Mail Relay for mail routing,
redundancy and security
April 19, 2023 ITC Services & Computing Facilities 24
Enterprise Printing Services
Color and Black/White Laser Printing Services
Web-based Interface for ease of installation http://itcpserver.itc.kfupm.edu.sa/printers
Print Quota Management solution that tracks, controls and reports printing usage and costs across networks.
►
April 19, 2023 ITC Services & Computing Facilities 25
Faculty and Staff have a quota of 200MB of online storage; 100 MB quota per Student (for storing home directories as an additional disk space)
Files and Documents can now be placed and accessed securely using the Online Storage Facility (from anywhere using roaming Profiles).
Data Security and Protection using anti-virus and regular backup.
Online Storage Facility (Network Attached Storage, NAS KFUPM –Filer)
April 19, 2023 ITC Services & Computing Facilities 26
Methods of Accessing the KFUPM-Filer (NAS)
1. Web-based Access http://filer.kfupm.edu.sa
2. Network drive mappingSteps to Connect to Network Attached Storage (for Users not part of ITC Windows 2000 Domain)
http://www.kfupm.edu.sa/itc/sos/nas/nas.htmFor ITC Domain Users home directory is automatically mapped to NAS (Click my computer).
3. From Unix via NFSUnix home directory is automatically mapped to NAS.
►
April 19, 2023 ITC Services & Computing Facilities 27
Storage Area Networks (SAN)
Total 3.4 TB of SAN Storage Server Email Inboxes for Faculty and Students
are increased to 50 MB. Provides a cost effective enterprise storage backup
solution for all platforms, AIX, Linux, W2K, and z/OS.
Improves application responsiveness Allows Storage Consolidation Allows connectivity for storage to be shared among
several servers
April 19, 2023 ITC Services & Computing Facilities 28
University Web and Portal Services
Design and maintenance of the KFUPM Web Site - Site design - Maintenance and coordination for university departmental web sites
- Regular updates
Hosting Faculty ,Staff and Student Web Sites: - Provide Web Space - Maintaining the Web Servers - User Support
April 19, 2023 ITC Services & Computing Facilities 29
Testing and Evaluation Services
Exam Processing Exam Randomization Answer Forms Processing Report Generation Software Modifications based on Modified Evaluation Criteria Item Response Theory (IRT) Support
Faculty and Course Evaluation Forms Redesign Software Modifications based on Modified Evaluation Criteria Report Generation
Short Course Evaluation
April 19, 2023 ITC Services & Computing Facilities 30
Student Information System (SIS)
SIS Interfaced Systems:
Graduate Studies System (GSS) Student Housing System (SHS) Student Mail Desk System (MDS) Student Services System (SSS) Human Resource System (HRS) Horizon Library System (Horizon 7.3) Book Management System (BMS) Testing Services System (TSS) Security System Smart Card Project System Email, Internet & Active Directory
April 19, 2023 ITC Services & Computing Facilities 31
Recently Developed Administrative Applications
Financial Resources Systems Human Resources System (Major Modules) Students Mail Desk System (MDS) Converting all legacy academic and administrative systems
to Web enabled applications using Java with WebSphere development tool and DB2 database.
Computer Allowance (CAC) workflow system Students Services Systems Research Database Management System (RDBMS) Research Performance Evaluation (RPE)
April 19, 2023 ITC Services & Computing Facilities 32
Current and Future Projects
Document Management System E-forms Workflow System Server Consolidation HR system redevelopment High Performance Computing Group Calendaring Services Faculty Housing network (DSL, 2 Mbps) Implementation phase of 60 legacy classroom to smart
classrooms KFUPM Portal (IBM WebSphere portal) Framework agreement Wireless Project ERP Implementation Dammam Community College IT Resources KFUPM New Website
April 19, 2023 ITC Services & Computing Facilities 33
Whom to Contact in ITC for Help
Help Desk, User Support [email protected] 14/13019001900IVR
To submit Online Help Request
http://help.kfupm.edu.sa 14/130 19001900
Service Email Tel.
Smart Classrooms 1st level of support: EduTech 40914091
WebCT & Bb [email protected]
Web Master [email protected]
Post Master [email protected]
For any general help please call: 1900 (IVR)Home page: http://www.kfupm.edu.sa/itc
April 19, 2023 ITC Services & Computing Facilities 34
Thank you