“The most important thing in communication ishearing what isn’t said”

Peter Drucker

Role Play

Communication between an HR and an Employee

Group 1

Abhishek Arya

Achintya P R

Aishwarya Mohan

Akanksha Mohanty

Ankit Uttam

Communication is the imparting or exchanging of information

Types• Upward Communication• Downward Communication• Mass/Horizontal Communication• External Communication

7 Cs that defines inter-communication• Clear• Concise• Concrete• Correct• Coherent• Complete• Courteous

• Medium of communication to reach the audience.

• Tactics of tools: The manner in which the tool is used.

Classification:• In-person

• Printed

• Information Technology based

• Advantages:

personal, direct & conducive in two-way communication.

Used for discussing of sensitive issues and getting feedback from the audience

Informal & more social.

• Disadvantage:

Physical presence

Time consuming

Honesty can be an issue

TYPES OF IN-PERSON COMMUNICATION

All staff meetings

Individual meetings

Recognition programs

Social events

• PRINTED COMMUNICATION

– Internal newsletter

– Staff handbook

– Notice board

• IT BASED COMMUNICATION

– Email

– Listserves

– Tele/Video conferencing

– Intranets

THE RIGHT MIX

• Written Vs. Oral

• Messenger Vs. Mail

• Video Conferencing Vs. Face to face interaction

Optimum use of communication tools is importantfor any fast growing organization.

Limitations of Tools

• Attitude and culture of staff and management.

• Management behavior and decisions.

• Conflicts

• Privacy Issues

• Expensive

• Safety Issues