Dr. Sherif Tehemar BDS/DDS, MSC, PhD, FACOMS, CSSGB
CSR Committee Chairman/ Dental Consultant & Director
Ethical Business
Environment
Community
Rights
Customers
Employee
Equitable and practicable balance between the commercial imperative of continuing doing business and the ethical demands.
Focus on sustainability and CSR, and the company needs to decide where its efforts are best employed.
Supplies are the second leading cost to hospitals after labor in providing patient care.
35% - 45% of a hospital’s total operating expenses are for supplies, drugs, and consumables (McKone-Sweet, et al., 2005).
The healthcare supply chain is composed of two major players at various stages:
Producers Pharmaceutical companies, medical/surgical products companies,
device manufacturing/ IT products
Purchasers Pharmaceutical wholesalers, medical/surgical distributors,
independent contracted distributors, and product representatives from manufacturers
Quality
Price
Delivery time
Healthcare Standards
1. Preparation of a Supplier Code of Conduct
2. Overview and priority of suppliers
3. Communicate and educate
4. Rank
5. Measures towards suppliers
6. Act
It is your company’s response to and recognition of your responsibility in the supply chain, and a guideline to your suppliers on what is expected of them.
Zero-Tolerance Policy Slave/child labor
Unsafe working condition
Inhumane treatment
Gross environmental pollution
CSR in Contracts/Policies/Manuals/Tender
A way of starting the priority process is to divide the suppliers into groups based on two criteria:
The company’s relationship with the supplier, and
The degree to which the supplier is empowered by the company
Local Suppliers
Communicate and engage with them to ensure that they are well informed about the consequences of not adopting CSR best practices within their companies.
Communication
Group meeting
One-on-One
Supplier committee.
Self-Assessment
Quality
Environment, Health & Safety
Transparency & Accountability
Labor Management & ethical conduct
Contribution to local economy & Community Investment
Depending on the supplier’s strategic importance, different measures can be applied.
The level of cooperation,
Audits,
Reporting,
Questionnaires
Violates one of the zero-tolerance issues
Is unwilling to engage either through refusing to respond or by denying access.
Is not inclined or able to improve its performance even after being helped.
Policies/Laws & Regulations
Assistance & information
Empowerment
Sector Group
Network
Chamber of Commerce
Immediate Termination is not a solution
A better CSR effort would be to encourage and persuade by maintaining contact and thereby raising the performance of the supplier.
Will it be a voluntary act in the future?
We live by ethics & we grow by
knowledge
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