CONFIDENTIAL AND PROPRIETARY
This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates.
© 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Anthony Harrington PhD
Gartner Executive Programs
18th April 2018
Living and Working in the Emerging Digital Society
ICT Slovenia
#GartnerSYM 1 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Key Issues
1. What are the macro societal and business trends driving the
emergence of the Digital Society?
2. What will the Digital Society look like?
3. The need for a new social contract for Digital Society
4. Organizing the new Digital Society – Civilization Infrastructure
#GartnerSYM 2 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Societal Demographic
Tremors The Big,
Smart City The Power
of Me
Business Digital
Business The Digital Workplace
Ecosystems and Platforms
Top Business and Societal Trends Driving Digital Business and the Emerging Digital Society
#GartnerSYM 3 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Demographic Tremors: A Population Out of Balance
the size of global middle class by 2020 to 3.2 billion
2x
-year-olds world's fastest age cohort 60
decline in workforce in 40 regions by 2020 10%
Sources: United Nations (UN), U.S. Government
#GartnerSYM 4 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
of world's population living in cities by 2020
*By 2030 78% of Europeans will live in a city
55%
connected things in smart cities by 2019 5B
urban consumption growth from 32 cities between 2015 and 2030
$7T
The Big, Smart City: Reurbanization Grows
Sources: UN, Gartner, McKinsey Global Institute (MGI)
#GartnerSYM 5 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Digital Business: The (Inevitable) Path to Business Model Change
of all activities will involve one of the top seven digital giants by 2021
20%
of businesses that have implemented some form of digital business initiative
75%
impact on customer experience and engagement impact from digital business
No. 1
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
6 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
The Battle for Power: The Digital Giants Are Too Big
Digital Giants Rule
Together, 3.2B digital users.
Apple's fiscal 2016 revenue, $216B, would make it a Top 50 country (by GDP).
Facebook had 1.86B active users in 2016 — would make it the largest country in the world (by population).
Network effect — winner takes all; users are locked in.
The Old World and New World Collide
2015: DPA, Belgium's privacy regulator, took Facebook to court in Belgium. Facebook refused to recognize the regulator's jurisdiction.
2017: EU fines Facebook for WhatsApp/Facebook integration, despite earlier promises.
#GartnerSYM 7 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Digital Workplace: Man, Machine or Both?
of total workforce by 2020 will be millennials 40%
jobs lost to disruptive labor market changes (like automation) by 2020
5.1M
workers who will be positively influenced by an algorithm by 2020
1B
Sources: The World Economic Forum, Deloitte, Gartner
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
8 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
-0,5
0,5
1,5
2,5
3,5
4,5
5,5
6,5
7,5
8,5
9,5
10,5
-0,5
0,5
1,5
2,5
3,5
4,5
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025
Mili
jon
i
Mili
jon
i
Jobs eliminated
Jobs created
Cumulative net effect 2015-2025
The Net Effect of AI Job Creation/Elimination Is Positive
-233K Net job loss until 2019
Break
Even
in 2020: (-) 1.8M jobs (+) 2.3M jobs
+10M Cumulative net new jobs, 2015-2025
#GartnerSYM 9 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Platforms and Ecosystems: Extending Your Reach
average number of digital partners for EMEA companies by 2018
127
trillion stable connections by 2020 220
number of industries with new market leaders from platform strategies by 2020
25%
#GartnerSYM 10 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Key Issues
1. What are the macro societal and business trends driving the
emergence of the Digital Society?
2. What will the Digital Society look like?
3. The need for a new social contract for Digital Society
4. Organizing the new Digital Society – Civilization Infrastructure
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
11 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
The online world affects the physical world
Physical context drives online experience
Things become part of the interaction
What Is the Digital Society?
Society
A society is a group of
people engaged in
persistent social
interaction
Digital
Digital is the blending of the
physical world and virtual
world
#DigitalSociety: The collection of people and things that are engaged in continuous interaction
(Digital society = e-government — society is about the people; government about the management)
A Digital Society Is Emerging …
Autonomous technologies
More and less human
Virtual and physical blend
SEK
Virtual social interactions
Established Best Practices Don't Work Anymore …
Data ownership
Uncanny valley
Privacy
Monetization
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
14 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Trust Is the Basis of Every Connection — and Is at an All-Time Low
55 53 48 42 53 52
43 41
NGOs Business Media Government
2016 201750%
distrust
neutral
trust
53% globally believe the system is failing them. 49%
believe technological innovations are happening too fast and are leading to changes that are not good.
Source: Edelman Trust Barometer, 2017
#GartnerSYM 15 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Fear?
Ignore?
#GartnerSYM 16 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
#GartnerSYM 17 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Relate!
Freedom!
Connect!
#GartnerSYM 18 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Key Issues
1. What are the macro societal and business trends driving the
emergence of the Digital Society?
2. What will the Digital Society look like?
3. The need for a new social contract for Digital Society
4. Organizing the new Digital Society – Civilization Infrastructure
#GartnerSYM 19 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Digital connectivism describes how people and
things exist and interact in
the global ecosystem of
digital connections, and how
this shapes a digital society
#GartnerSYM 20 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
We all have a digital identity
We need to be connected in order to exist
We do not differentiate
people and things
We value connections through context
We care for our connections
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
21 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
AI and autonomous systems get "agency" —
the capacity to act in a certain environment:
– Sufficiently complex to get unpredictable levels of
interaction.
– Can practically display independent behavior.
– Behaviors do have moral impact.
The EU is calling for legal recognition of
"electronic persons." Much potential impact
on law, governance, business, social
interaction, taxes, education, etc.
Next to People and Business, Things Have "Agency"
Digital Society
Traditional Society
Natural Person Legal Entity +
Natural Person
Legal Entity
Things
User as Operator
User as Interactor
Interactor
There Is No Such Thing as a User
Anymore …
Inner civilization,
virtue
Don't Shout at Siri
Offensive to others
Empathy issues
#GartnerSYM 24 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
We all have a digital identity
We need to be connected in order to exist
We do not differentiate
people and things
We value connections through context
We care for our connections
What Is Digital Identity?
Identity is the combination of how we look at
ourselves, and how others look at us.
A merge of your virtual and physical identity.
Who you are, the way you think about
yourself, the way you are viewed by the world
and the characteristics that define you.
A continuity of memories and experiences, a
narrative. You're a dataset?
"A person is a person only through other
people" (Ubuntu) — connections.
Perform mundane
tasks
Represent communications
"Distributed Self"
Drive desirable behaviors
Data profiles
Your
Is About Connections
4.7 devices
5.54 social media
100s profiles
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
27 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Privacy Is a Context, Not a Place
Privacy Is State of Mind Privacy Is a Place Privacy Is a Context
When Middle Ages and before Post-Enlightenment #DigitalSociety
Situation Limited property (no
bedroom, no bathroom)
Anonimity of urban living;
(yards to create space,
wealth information protected)
Our smartphone is our home;
our identity is distributed
Protection Mindset (smiling in the face of
power; using codes)
Physical security measures
(locks) Algorithms determine access
Pressure Confessions try to open the
state of mind
Clues needed to show social
status ("size of your fence")
The convenience of
interaction
Laws Forbidden to lie Warrants to search Border controls check social
media accounts
Force of change Property Technology TBD…
Digital Twins
If You're Not Connected, You Might as Well Not Exist
#GartnerSYM 29 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
We all have a digital identity
We need to be connected in order to exist
We do not differentiate
people and things
We value connections through context
We care for our connections
Confirmation bias
Amplification
Triangulation
Good Connections, Bad Connections — Variety
#GartnerSYM 31 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Many digital business models suffer
from "value asymmetry" — the value
is created elsewhere (users) from
where it is received (advertisers).
"If you don't pay for the product, you
are the product."
As digital business models advance,
more ways to create value symmetry
will emerge.
Value Asymmetry in current digital business models
~90% of revenue comes from advertising
~97%
$60 The cost of its LinkedIn acquisition per subscriber
of revenue comes from advertising
Towards More Advanced Business Models
Transformation impact
Data Sales
Digita-lization
Metered Revenue
Risk Sharing
Eco- platform
New Industries
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
33 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
We start to see the Shifting Focus of Technology: From Business to Society
Traditional Themes
Operational excellence, customer experience, risk management
To Feed the World
Precision planting and other digital agriculture initiatives show 8% to 12% increase in crop yield
The potential is as much as 25%
To Heal the World
U.S. 65+ year-old population to double between 2012 and 2050
Health care spending represented 17.9% of the U.S. economy in 2016
Amazon, JPMorgan Chase and Berkshire Hathaway are partnering totransform the American health care system
#GartnerSYM 34 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Key Issues
1. What are the macro societal and business trends driving the
emergence of the Digital Society?
2. What will the Digital Society look like?
3. The need for a new social contract for Digital Society
4. Civilization Infrastructure - Organizing the new Digital Society
#GartnerSYM 35 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
#GartnerSYM 36 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
#GartnerSYM 37 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
We, as public and private sector enterprises, will collectively build the world's
Civilization Infrastructure
#GartnerSYM 38 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Civilization Infrastructure is the convergence of the digital world with the newly connected world of critical infrastructure to
meet the needs of a Digital Society.
Gartner for IT Leaders Tool
Notes accompany this presentation. Please select Notes Page view to examine the Notes text.
39 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved.
The Digital Platform Fuels Civilization Infrastructure
AR/VR
Biometrics
3D printing
Internet of Things
API
Blockchain
AI
MDM
#GartnerSYM 40 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Today, we barely notice the electricity, roads, communications networks and more that are all around us. That is what it is like when infrastructure just works
and we lead our everyday lives …
#GartnerSYM 41 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
… as we build Civilization Infrastructure, we will one day barely notice the capabilities around us, but we will not
fail to notice the improvements in healthcare, education, transportation, governing and financial systems that
will result from it.
#GartnerSYM 42 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Recommended Gartner Research
CIOs Should Start Preparing Now for the Digital Society Frank Buytendijk and Jorge Lopez (G00324377)
Six Ways to Earn New Digital Revenue Hung Lehong (G00319182)
Introducing Digital Connectivism: A New Philosophy for the Digital Society Frank Buytendijk (G00314838)
Exploiting the Value of Digital Business With Digital Economics Saul Judah and Michael Smith (G00311450)
Digital Business KPIs: Defining and Measuring Success Hung LeHong (G00297283)
For more information, stop by Gartner Research Zone.
Top Related