Hotel and Motel Operations
Chapter Ten
Hotel Operations Can Include
Room department Staff and support activities Food and beverage department Miscellaneous hotel operations
Comparison of Typical Departmental Incomes Rooms department—70 percent or more Food and beverage department—15 to 20
percent
Steps in the Night Audit Process
Add Yesterday’s closing balance owed by guests to the
hotelSubtract Payments received today against accountsAdd All charges made today to guest accountsEquals Today’s closing balance of accounts owed by hotel
guests
Key Operating Ratios
Occupancy percentage = Rooms sold ÷ Total rooms available
Average rate = Dollar sales ÷ Number of rooms sold
Key Operating Ratios
Number of guests per occupied room =Number of guests ÷ Number of occupied rooms
Average rooms cleaned per maid day = Number of rooms occupied ÷ Number of eight-hour maid
shifts
Career Entry Points
Front office Accounting Sales and marketing Food and beverage
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