Hotel and Motel Operations

Chapter Ten

Hotel Operations Can Include

Room department Staff and support activities Food and beverage department Miscellaneous hotel operations

Comparison of Typical Departmental Incomes Rooms department—70 percent or more Food and beverage department—15 to 20

percent

Steps in the Night Audit Process

Add Yesterday’s closing balance owed by guests to the

hotelSubtract Payments received today against accountsAdd All charges made today to guest accountsEquals Today’s closing balance of accounts owed by hotel

guests

Key Operating Ratios

Occupancy percentage = Rooms sold ÷ Total rooms available

Average rate = Dollar sales ÷ Number of rooms sold

Key Operating Ratios

Number of guests per occupied room =Number of guests ÷ Number of occupied rooms

Average rooms cleaned per maid day = Number of rooms occupied ÷ Number of eight-hour maid

shifts

Career Entry Points

Front office Accounting Sales and marketing Food and beverage