Best Practices in Staffing, Training and Retention
Elya McCleave VP of Customer Care
Superb Internet Corp.
Superb Internet Corp.
Why should you listen to me?
Superb Internet Corp.
• Superior Customer Service & 24x7 Tech Support
• Highly Competitive Reseller & Affiliate Programs
• 3 World-class Data Centers
• Coast-to-Coast Network Infrastructure
• Extensive Peering Network Over 500 Peer Sessions
Superb Internet Corp.
1.The power of four
2. New landscape of Talent management
3. Become an employer of choice
4. The biggest mistakes managers make
Objectives
Superb Internet Corp.
Think of the last time you heard comments like these …
You might be right, but I’m the boss!
Just do your job!
I remember back in the day …
The kid wants a promotion after six months on the job!No!
Superb Internet Corp.
On Generations
• four different generations working side-by-side in the workplace.
• People communicate based on their generational backgrounds.
• Each generation has distinct attitudes, behaviors, expectations, habits and motivational buttons.
Superb Internet Corp.
Veterans1922-1945
Boomers1946-1964
Gen X1965-1978
Gen Y1979-2002
Work is…. Obligation
ExcitingAdventure
Contract Fulfillment
Interactive style
Individual Team Player Loves meetings
Entrepreneur
Participative
Messages that
motivate
Your experience is respected
You are valued You are needed
Do it your way Forget the rules
You will work with other bright & creative staff
The Power of Four
Baby Boomers in the workforceLive to Work
Superb Internet Corp.
• Work is an exiting adventure
• Mental stimulation and challenge
• Seek collaborative, group decision making
• Yearning for flexibility
• Let’s have a meeting
Gen Y in the workforceWork to Live
Superb Internet Corp.
• Work is a fulfillment
• Learning and immediate responsibility
• High expectations of employers
• Change, change, change
• Email or IM me
Superb Internet Corp.
The big picture
• We switched from “war for talent” to recessionary mode (for now)
• Plan ahead and prepare to drive renewal and growth
• Boomers & Gen Y are the groups redefining the rules of engagement
Superb Internet Corp.
The Best Way To RetainBoomers
1 . High-quality colleagues
2. An intellectually stimulating work
3. Autonomy regarding work tasks
4. Flexible work arrangements
5. Access to new experiences and challenges
6. Giving back to the world through work
Superb Internet Corp.
The Best Way To RetainGen Y
1 . High-quality colleagues
2. Flexible work arrangements
3. Prospects for advancement
4. Recognition form the boss
5. Steady rate of advancement & promotion.
6. Access to new experiences and challenges
Superb Internet Corp.
Flexibility
ProgressivePolicies
Coaching
Chanceto give back
Modularity
Employer of
Choice
Superb Internet Corp.
But one more thing………
Superb Internet Corp.
Five Biggest Mistakes you can make as a Manager
1. Lack of Communication.
2. Focus on the Negative.
3. Policy change due to one person.
4. Not understanding the needs and concerns of your team.
5. Never admitting you’re wrong or never taking responsibility
Superb Internet Corp.
References for this presentation include:
Greg Hammill. Mixing and Managing Four generations of Employees
Kersten, Denise. “Today’s Generations Face New Communications Gap,” USA Today
Lancaster, Lynne C.; Stillman, David. When Generations Collide: Who They Are, Why They Clash, How to Solve the Generational Puzzle at Work.
Sago, Brad. “Uncommon Threads: Mending the Generation Gap at Work,”
Please Complete Survey!Elya McCleave
Superb Internet Corp.Session Track: Business
DevelopmentSession Title: Best Practices in
Staffing, Training and RetentionEmail: [email protected]
Superb Internet Corp.
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