Best Practices in Staffing, Training and Retention

Elya McCleave VP of Customer Care

emccleave@superb.net

Superb Internet Corp.

Superb Internet Corp.

Why should you listen to me?

Superb Internet Corp.

• Superior Customer Service & 24x7 Tech Support

• Highly Competitive Reseller & Affiliate Programs

• 3 World-class Data Centers

• Coast-to-Coast Network Infrastructure

• Extensive Peering Network Over 500 Peer Sessions

Superb Internet Corp.

1.The power of four

2. New landscape of Talent management

3. Become an employer of choice

4. The biggest mistakes managers make

Objectives

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Think of the last time you heard comments like these …

You might be right, but I’m the boss!

Just do your job!

I remember back in the day …

The kid wants a promotion after six months on the job!No!

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On Generations

• four different generations working side-by-side in the workplace.

• People communicate based on their generational backgrounds.

• Each generation has distinct attitudes, behaviors, expectations, habits and motivational buttons.

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Veterans1922-1945

Boomers1946-1964

Gen X1965-1978

Gen Y1979-2002

Work is…. Obligation

ExcitingAdventure

Contract Fulfillment

Interactive style

Individual Team Player Loves meetings

Entrepreneur

Participative

Messages that

motivate

Your experience is respected

You are valued You are needed

Do it your way Forget the rules

You will work with other bright & creative staff

The Power of Four

Baby Boomers in the workforceLive to Work

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• Work is an exiting adventure

• Mental stimulation and challenge

• Seek collaborative, group decision making

• Yearning for flexibility

• Let’s have a meeting

Gen Y in the workforceWork to Live

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• Work is a fulfillment

• Learning and immediate responsibility

• High expectations of employers

• Change, change, change

• Email or IM me

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The big picture

• We switched from “war for talent” to recessionary mode (for now)

• Plan ahead and prepare to drive renewal and growth

• Boomers & Gen Y are the groups redefining the rules of engagement

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The Best Way To RetainBoomers

1 . High-quality colleagues

2. An intellectually stimulating work

3. Autonomy regarding work tasks

4. Flexible work arrangements

5. Access to new experiences and challenges

6. Giving back to the world through work

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The Best Way To RetainGen Y

1 . High-quality colleagues

2. Flexible work arrangements

3. Prospects for advancement

4. Recognition form the boss

5. Steady rate of advancement & promotion.

6. Access to new experiences and challenges

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Flexibility

ProgressivePolicies

Coaching

Chanceto give back

Modularity

Employer of

Choice

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But one more thing………

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Five Biggest Mistakes you can make as a Manager

1. Lack of Communication.

2. Focus on the Negative.

3. Policy change due to one person.

4. Not understanding the needs and concerns of your team.

5. Never admitting you’re wrong or never taking responsibility

Superb Internet Corp.

References for this presentation include:

Greg Hammill. Mixing and Managing Four generations of Employees

Kersten, Denise. “Today’s Generations Face New Communications Gap,” USA Today

Lancaster, Lynne C.; Stillman, David. When Generations Collide: Who They Are, Why They Clash, How to Solve the Generational Puzzle at Work.

Sago, Brad. “Uncommon Threads: Mending the Generation Gap at Work,”

Please Complete Survey!Elya McCleave

Superb Internet Corp.Session Track: Business

DevelopmentSession Title: Best Practices in

Staffing, Training and RetentionEmail: emccleave@superb.net

Superb Internet Corp.