1. I HEAR, I FORGET. I SEE, I REMEMBER I DO, I UNDERSTAND -
CONFUCIUS
2. APPROACHING EACH ASSIGNMENT First, Dont Panic Focus on one
task at a time Give yourself plenty of time Step back & assess
each project before you start Use the 3 step writing process (Plan,
Write, Complete) Learn from the examples & model documents
Learn from experience
3. WHAT IS COMMUNICATION? Communication is the process of
transferring information and meaning between senders and
receivers
4. WHAT EMPLOYERS LOOK FOR IN JOB APPLICANTS Communication
skills Interpersonal & team skills Intercultural &
international awareness & sensitivity Data collection, analysis
& decision making skills
5. WHAT EMPLOYERS LOOK FOR IN JOB APPLICANTS Computer &
electronic media skills Time & resource management Flexibility
& adaptability Professionalism
6. WHAT IS PROFESSIONALISM? Professionalism is the quality of
performing at a high level & conducting oneself with purpose
& pride
7. PROFESSIONALISM-COMPONENTS Striving to excel Being
dependable & accountable Being a team player Demonstrating a
sense of etiquette Making ethical decisions Maintaining a positive
attitude
8. ELEMENTS OF PROFESSIONALISM WHAT ARE EXAMPLES FROM YOUR OWN
LIFE EXPERIENCE?
9. YOU Family Society Friends Organization s
10. WHAT IS A TEAM? TEAM: Unit of 2 or more people who share a
mission & the responsibility for working to achieve a common
goal
11. YOU Teams ORGANIZATIO N
12. HCC ORGANIZATION/COMPANY If HCC was viewed as a company or
organization, what is your relationship to this company? Roles?
Components? Where do you fit in with this company? What has been
your strengths as a member of this company? What has been your
deficits?
14. ORGANIZATIONAL STRUCTURE-MATRIX Manager s Other Manager s
Customers Virtual Public Employe e Peers SupervisorTeam
15. VARIOUS TYPES OF LISTENING CONTENT LISTENING: Understand
& retain info in speakers message CRITICAL LISTENING:
Understand: Logic of message Strength of evidence Validity of
conclusion Implication of message Speaker intent
16. DOMESTIC LISTENING SKILLS
17. VARIOUS TYPES OF LISTENING EMPATHETIC LISTENING To
understand the speakers feelings, needs, & wants Do not
judge
18. LISTENING 5 STEPS 1. RECEIVING (hear it, acknowledge it) 2.
DECODING (assign meaning) 3. REMEMBERING (short term memory to long
term memory) 4. EVALUATING (critical thinking skills, fact vs.
opinion) 5. RESPONDING
19. LISTENING 5 STEPS RECEIVING DECODIN G REMEMBERINGEVALUATI
NG RESPONDING
20. VARIOUS TYPES OF LISTENING SELECTIVE LISTENING DEFENSIVE
LISTENING
21. CULTURE SHARED SYSTEMS OF SYMBOLS, BELIEFS, VALUES,
ATTITUDES, VALUES, EXPECTATIONS & NORMS FOR BEHAVIOR
22. AMERICAN CULTURE 1950S
23. POST WWII AMERICAN CULTURAL VALUES RUGGED INDIVIDUALISM
HARD WORK EQUALS SUCCESS THE AMERICAN DREAM (for some) THE AMERICAN
FAMILY (Father, Mother, 3 + CHN) CONFORMITY AS THE NORM HAPPINESS:
FAMILY, FAITH & FRIENDS
24. DANIEL BOONE-1950S Birth of Television & Birth of a
Nation
25. DIVERSITY All of the characteristics & experiences that
define each of us as individuals Of the top 10 export markets for
US products, only 2 (Canada & Great Britain) have ENGLISH as
their 2nd language (and Canada has French as an official
language)
26. DIVERSE WORKFORCE WIDE RANGE OF SKILLS, TRANSITIONS,
BACKGROUNDS, EXPERIENCES, OUTLOOKS & ATTITUDES TOWARD WORK
27. STEROTYPING ASSIGNING GENERALIZED ATTRIBUTES TO AN
INDIVIDUAL ON THE BASIS OF MEMBERSHIP IN A PARTICULAR
28. YOUR CULTURAL INFLUENCES- 0-10 Y.O. WHAT WERE YOUR OWN
CULTURAL INFLUENCES DURING YOUR FIRST TEN YEARS OF LIFE ON THIS
PLANET?
29. GUIDELINES FOR ADOPTING TO ANY BUSINESS CULTURE Become
aware of your own biases Exercise tolerance, flexibility, &
respect Practice patience & maintain a sense of humor Ignore
the Golden Rule- Treat people they way YOU want to be treated vs.
Treat people the way THEY want to be treated
30. THREE STEP WRITING PROCESS PLAN WRITE COMPLETE
31. STEP # 1 PLAN ANALYZE THE SITUATION GATHER THE INFORMATION
SELECT THE RIGHT MEDIUM ORGANIZE THE
32. STEP # 2 WRITE ADAPT TO YOUR AUDIENCE COMPOSE THE
MESSAGE
33. STEP # 3 COMPLETE REVISE THE MESSAGE PRODUCE THE MESSAGE
PROOFREAD THE MESSAGE DISTRIBUTE THE MESSAGE
34. TWO QUICK POINTS TO REMEMBER FOR ALL MESSAGES: BE EFFECTIVE
BE EFFICIENT