1. 1. I HEAR, I FORGET. I SEE, I REMEMBER I DO, I UNDERSTAND - CONFUCIUS
2. 2. APPROACHING EACH ASSIGNMENT First, Dont Panic Focus on one task at a time Give yourself plenty of time Step back & assess each project before you start Use the 3 step writing process (Plan, Write, Complete) Learn from the examples & model documents Learn from experience
3. 3. WHAT IS COMMUNICATION? Communication is the process of transferring information and meaning between senders and receivers
4. 4. WHAT EMPLOYERS LOOK FOR IN JOB APPLICANTS Communication skills Interpersonal & team skills Intercultural & international awareness & sensitivity Data collection, analysis & decision making skills
5. 5. WHAT EMPLOYERS LOOK FOR IN JOB APPLICANTS Computer & electronic media skills Time & resource management Flexibility & adaptability Professionalism
6. 6. WHAT IS PROFESSIONALISM? Professionalism is the quality of performing at a high level & conducting oneself with purpose & pride
7. 7. PROFESSIONALISM-COMPONENTS Striving to excel Being dependable & accountable Being a team player Demonstrating a sense of etiquette Making ethical decisions Maintaining a positive attitude
8. 8. ELEMENTS OF PROFESSIONALISM WHAT ARE EXAMPLES FROM YOUR OWN LIFE EXPERIENCE?
9. 9. YOU Family Society Friends Organization s
10. 10. WHAT IS A TEAM? TEAM: Unit of 2 or more people who share a mission & the responsibility for working to achieve a common goal
11. 11. YOU Teams ORGANIZATIO N
12. 12. HCC ORGANIZATION/COMPANY If HCC was viewed as a company or organization, what is your relationship to this company? Roles? Components? Where do you fit in with this company? What has been your strengths as a member of this company? What has been your deficits?
13. 13. ORGANIZATIONAL STRUCTURES President/CEO Vice Presidents Employee Employee Managers Employee
14. 14. ORGANIZATIONAL STRUCTURE-MATRIX Manager s Other Manager s Customers Virtual Public Employe e Peers SupervisorTeam
15. 15. VARIOUS TYPES OF LISTENING CONTENT LISTENING: Understand & retain info in speakers message CRITICAL LISTENING: Understand: Logic of message Strength of evidence Validity of conclusion Implication of message Speaker intent
16. 16. DOMESTIC LISTENING SKILLS
17. 17. VARIOUS TYPES OF LISTENING EMPATHETIC LISTENING To understand the speakers feelings, needs, & wants Do not judge
18. 18. LISTENING 5 STEPS 1. RECEIVING (hear it, acknowledge it) 2. DECODING (assign meaning) 3. REMEMBERING (short term memory to long term memory) 4. EVALUATING (critical thinking skills, fact vs. opinion) 5. RESPONDING
19. 19. LISTENING 5 STEPS RECEIVING DECODIN G REMEMBERINGEVALUATI NG RESPONDING
20. 20. VARIOUS TYPES OF LISTENING SELECTIVE LISTENING DEFENSIVE LISTENING
21. 21. CULTURE SHARED SYSTEMS OF SYMBOLS, BELIEFS, VALUES, ATTITUDES, VALUES, EXPECTATIONS & NORMS FOR BEHAVIOR
22. 22. AMERICAN CULTURE 1950S
23. 23. POST WWII AMERICAN CULTURAL VALUES RUGGED INDIVIDUALISM HARD WORK EQUALS SUCCESS THE AMERICAN DREAM (for some) THE AMERICAN FAMILY (Father, Mother, 3 + CHN) CONFORMITY AS THE NORM HAPPINESS: FAMILY, FAITH & FRIENDS
24. 24. DANIEL BOONE-1950S Birth of Television & Birth of a Nation
25. 25. DIVERSITY All of the characteristics & experiences that define each of us as individuals Of the top 10 export markets for US products, only 2 (Canada & Great Britain) have ENGLISH as their 2nd language (and Canada has French as an official language)
26. 26. DIVERSE WORKFORCE WIDE RANGE OF SKILLS, TRANSITIONS, BACKGROUNDS, EXPERIENCES, OUTLOOKS & ATTITUDES TOWARD WORK
27. 27. STEROTYPING ASSIGNING GENERALIZED ATTRIBUTES TO AN INDIVIDUAL ON THE BASIS OF MEMBERSHIP IN A PARTICULAR
28. 28. YOUR CULTURAL INFLUENCES- 0-10 Y.O. WHAT WERE YOUR OWN CULTURAL INFLUENCES DURING YOUR FIRST TEN YEARS OF LIFE ON THIS PLANET?
29. 29. GUIDELINES FOR ADOPTING TO ANY BUSINESS CULTURE Become aware of your own biases Exercise tolerance, flexibility, & respect Practice patience & maintain a sense of humor Ignore the Golden Rule- Treat people they way YOU want to be treated vs. Treat people the way THEY want to be treated
30. 30. THREE STEP WRITING PROCESS PLAN WRITE COMPLETE
31. 31. STEP # 1 PLAN ANALYZE THE SITUATION GATHER THE INFORMATION SELECT THE RIGHT MEDIUM ORGANIZE THE
32. 32. STEP # 2 WRITE ADAPT TO YOUR AUDIENCE COMPOSE THE MESSAGE
33. 33. STEP # 3 COMPLETE REVISE THE MESSAGE PRODUCE THE MESSAGE PROOFREAD THE MESSAGE DISTRIBUTE THE MESSAGE
34. 34. TWO QUICK POINTS TO REMEMBER FOR ALL MESSAGES: BE EFFECTIVE BE EFFICIENT
35. 35. JOURNALISTIC APPROACH WHO? WHAT? WHEN? WHERE? WHY? HOW?