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Golden!Gate!BPO!Solutions,!LLC!

Santo!Domingo,!Dominican!Republic!Laurus!International!

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Resource""Perspective"

Relationships"""

Golden!Gate!BPO!Company!Overview!Founded!in!2006,!Golden!Gate!BPO!Solutions!provides!multiDchannel!contact!center,!customer!engagement!and!business!process!outsourcing!services!on!behalf!of!its!clients.!

We!have!a!passionate!team!and!innovative!approach!that!allows!us!to!deliver!small!and!large!scale!high!touch!outsourcing!solutions,!enhancing!each!stage!of!the!customer!relationship!management!life!cycle!to!acquire,!retain!and!support,!grow!and!optimize!customer!relationships.!

Our!customer!engagement!centers!are!located!in!the!United!States,!Dominican!Republic,!Belize,!and!the!Philippines,!from!which!we!offer!multiDlingual!voice,!email,!web!chat,!social!media,!backDoffice,!online!help!desk!and!automated!support.!

In!addition,!we!provide!strategic!consulting,!legal,!and!advisory!services!for!many!clients!spanning!business!and!operational!improvement!and!restructuring,!financial!analysis!and!planning,!technology!procurement!and!implementation,!and!sales,!marketing!and!brand!enhancement.!

Golden!Gate!BPO!Solutions!helps!organizations!to!define!and!produce!extraordinary!customer!engagement!strategies!and!business!results.!!Our!work!provides!increased!customer!loyalty!and!superior!results!for!our!clients.!

Our!real!value!is!in!who$we$are!not!just!in!what!we!do.!!Whether!our!engagement!is!strategic!or!operational,!we!make!things!happen.!!We!enable!people!to!bring!out!the!best!in!themselves!in!even!the!most!difficult!situations!and!we!do!what!it!takes!to!get!results.!!

The!leadership!team!consists!of!finance!and!legal!specialists,!operational!experts,!and!customer!engagement!strategists.!We!understand!the!strategic!and!operational!challenges!many!clients!face!and!have!the!knowledge!and!breadth!of!experience!to!help!them!succeed.!!In!addition!to!our!experience!and!insight,!our!team’s!real!expertise!lies!in!how!we!apply!it!and!what!drives!us!every!single!day!D!our!commitment!to!always!be!a!resource,!understand!your!needs,!provide!transparent!advice!and!take!actions!centered!by!perspective!(based!on!our!own!successes!and!failures)!and!forging!lifeDlong!personal!and!business!relationships.!

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Laurus!International!Overview!Laurus!International!Enterprises,!LLC!(Laurus)!is!a!leading!provider!of!global,!multiDfunctional,!outsourcing!services,!offering!a!full!range!of!domestic,!near!and!offDshore!call!center!and!business!process!solutions.!Laurus!delivers!boutique!service!with!largeDscale!capacity!at!exceptional!value.!Laurus!is!passionate!about!innovation!and!creating!positive!differences!in!the!contact!center!industry.!Laurus!selectively!recruits!the!most!talented!people!with!realDworld!expertise!and!experience!in!both!client!and!supplier!organizations.!The!stateDofDtheDart!technology!includes!fully!virtualized!thin/zero!client!environments!and!proprietary!agent!desktops!with!integrated!fingerprint!biometric!authentication!and!login!management.!All!systems!are!supported!by!our!internal!development!team!ensuring!ease!of!integration!and!seamless!delivery.!

• Founded in 2009 - Merger between BPO and Pure Technology Company • US Ownership and Executive Team

• Corporate and Administrative Offices in Orlando, FL • Contact Center, HR and Administration in Santo Domingo, Dominican

Republic • ≈ 750 Employees / 1,000 Workstation Capacity/Scalable to 2,000 Workstations • 24 hours a day, 7 days a week • Quick 25 minute drive from Las!Americas!International!Airport!• Outsourced Provider with Multi-Channel Contact Center Capabilities • Operational Efficiencies Enhanced by Customized Technology Tools &

Solutions • Laurus Founded on Premise of Providing, In Addition to BPO Solutions:

• Managed Hosting Solutions • Facility Solutions • Technology Solutions • Staffing Solutions

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1000"Workstations"Bi9Lingual"

Multi9Channel"""

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• People&Have&Strong&Ties&and&Cultural&Affinity&with&United&States&/&New&York!

• Close&Proximity&to&United&States&–!2"Hours"from"Miami"and"3"½!Hours&from&NYC!

• Eastern(Standard(Time(Zone(½!of#the#Year#(No#Daylight#Savings#Time)!

• Service'Oriented'and'Sales'Oriented'Culture!

• Government)Sponsored)Educations)Programs)–!Preparing)the)Next)Generation)of)Agents!• Strong'Support'from'Government'Since'Inception'of'Industry'–!Secretary(of(State(and(Government%

Industries!

• Most%Advanced%Telecommunications%Structure%in%the%Caribbean!

• Favorable)Workforce)Demographics)/)Coveted)Job)&)Career)/)Population)of)≈!3M#!

• Multiple(Language(Proficiencies(–!English,)Spanish,)French)and)French)Creole!

Country(and(City(Overview!

Copyright)2015!Golden'Gate'BPO'Solutions,'LLC!

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Golden!Gate!BPO!Solutions,!LLC!Corporate!Office!The!Bell!Tower!at!Weston!Town!Center!1792!Bell!Tower!Lane!Weston,!FL!33326!888D501D8368!

www.GoldenGateBPO.com!