Golden Gate BPO - Santo Domingo, Dominican Republic Overview
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Golden Gate BPO Solutions, Santo Domingo, Dominican Republic. Laurus International Enterprises, LLC (Laurus) is a leading provider of global, multi-functional, outsourcing services, offering a full range of domestic, near and off-shore call center and business process solutions. Laurus delivers boutique service with large-scale capacity at exceptional value. Laurus is passionate about innovation and creating positive differences in the contact center industry. Laurus selectively recruits the most talented people with real-world expertise and experience in both client and supplier organizations. The state-of-the-art technology includes fully virtualized thin/zero client environments and proprietary agent desktops with integrated fingerprint biometric authentication and login management. All systems are supported by our internal development team ensuring ease of integration and seamless delivery. http://www.goldengatebpo.com/dominican-republic/
Transcript of Golden Gate BPO - Santo Domingo, Dominican Republic Overview
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Golden!Gate!BPO!Solutions,!LLC!
Santo!Domingo,!Dominican!Republic!Laurus!International!
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Resource""Perspective"
Relationships"""
Golden!Gate!BPO!Company!Overview!Founded!in!2006,!Golden!Gate!BPO!Solutions!provides!multiDchannel!contact!center,!customer!engagement!and!business!process!outsourcing!services!on!behalf!of!its!clients.!
We!have!a!passionate!team!and!innovative!approach!that!allows!us!to!deliver!small!and!large!scale!high!touch!outsourcing!solutions,!enhancing!each!stage!of!the!customer!relationship!management!life!cycle!to!acquire,!retain!and!support,!grow!and!optimize!customer!relationships.!
Our!customer!engagement!centers!are!located!in!the!United!States,!Dominican!Republic,!Belize,!and!the!Philippines,!from!which!we!offer!multiDlingual!voice,!email,!web!chat,!social!media,!backDoffice,!online!help!desk!and!automated!support.!
In!addition,!we!provide!strategic!consulting,!legal,!and!advisory!services!for!many!clients!spanning!business!and!operational!improvement!and!restructuring,!financial!analysis!and!planning,!technology!procurement!and!implementation,!and!sales,!marketing!and!brand!enhancement.!
Golden!Gate!BPO!Solutions!helps!organizations!to!define!and!produce!extraordinary!customer!engagement!strategies!and!business!results.!!Our!work!provides!increased!customer!loyalty!and!superior!results!for!our!clients.!
Our!real!value!is!in!who$we$are!not!just!in!what!we!do.!!Whether!our!engagement!is!strategic!or!operational,!we!make!things!happen.!!We!enable!people!to!bring!out!the!best!in!themselves!in!even!the!most!difficult!situations!and!we!do!what!it!takes!to!get!results.!!
The!leadership!team!consists!of!finance!and!legal!specialists,!operational!experts,!and!customer!engagement!strategists.!We!understand!the!strategic!and!operational!challenges!many!clients!face!and!have!the!knowledge!and!breadth!of!experience!to!help!them!succeed.!!In!addition!to!our!experience!and!insight,!our!team’s!real!expertise!lies!in!how!we!apply!it!and!what!drives!us!every!single!day!D!our!commitment!to!always!be!a!resource,!understand!your!needs,!provide!transparent!advice!and!take!actions!centered!by!perspective!(based!on!our!own!successes!and!failures)!and!forging!lifeDlong!personal!and!business!relationships.!
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Laurus!International!Overview!Laurus!International!Enterprises,!LLC!(Laurus)!is!a!leading!provider!of!global,!multiDfunctional,!outsourcing!services,!offering!a!full!range!of!domestic,!near!and!offDshore!call!center!and!business!process!solutions.!Laurus!delivers!boutique!service!with!largeDscale!capacity!at!exceptional!value.!Laurus!is!passionate!about!innovation!and!creating!positive!differences!in!the!contact!center!industry.!Laurus!selectively!recruits!the!most!talented!people!with!realDworld!expertise!and!experience!in!both!client!and!supplier!organizations.!The!stateDofDtheDart!technology!includes!fully!virtualized!thin/zero!client!environments!and!proprietary!agent!desktops!with!integrated!fingerprint!biometric!authentication!and!login!management.!All!systems!are!supported!by!our!internal!development!team!ensuring!ease!of!integration!and!seamless!delivery.!
• Founded in 2009 - Merger between BPO and Pure Technology Company • US Ownership and Executive Team
• Corporate and Administrative Offices in Orlando, FL • Contact Center, HR and Administration in Santo Domingo, Dominican
Republic • ≈ 750 Employees / 1,000 Workstation Capacity/Scalable to 2,000 Workstations • 24 hours a day, 7 days a week • Quick 25 minute drive from Las!Americas!International!Airport!• Outsourced Provider with Multi-Channel Contact Center Capabilities • Operational Efficiencies Enhanced by Customized Technology Tools &
Solutions • Laurus Founded on Premise of Providing, In Addition to BPO Solutions:
• Managed Hosting Solutions • Facility Solutions • Technology Solutions • Staffing Solutions
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1000"Workstations"Bi9Lingual"
Multi9Channel"""
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• People&Have&Strong&Ties&and&Cultural&Affinity&with&United&States&/&New&York!
• Close&Proximity&to&United&States&–!2"Hours"from"Miami"and"3"½!Hours&from&NYC!
• Eastern(Standard(Time(Zone(½!of#the#Year#(No#Daylight#Savings#Time)!
• Service'Oriented'and'Sales'Oriented'Culture!
• Government)Sponsored)Educations)Programs)–!Preparing)the)Next)Generation)of)Agents!• Strong'Support'from'Government'Since'Inception'of'Industry'–!Secretary(of(State(and(Government%
Industries!
• Most%Advanced%Telecommunications%Structure%in%the%Caribbean!
• Favorable)Workforce)Demographics)/)Coveted)Job)&)Career)/)Population)of)≈!3M#!
• Multiple(Language(Proficiencies(–!English,)Spanish,)French)and)French)Creole!
Country(and(City(Overview!
Copyright)2015!Golden'Gate'BPO'Solutions,'LLC!
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Golden!Gate!BPO!Solutions,!LLC!Corporate!Office!The!Bell!Tower!at!Weston!Town!Center!1792!Bell!Tower!Lane!Weston,!FL!33326!888D501D8368!
www.GoldenGateBPO.com!
