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$@I@NTN AHDIDNOMOJM 8.5.0
$@I@NTN AHDIDNOMOJM SO@INDJI
!@KGJTH@IO $PD@
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G@ J JIO@IONGenesys Administrator Extension Deployment Guide 4
Overview 5
JGPODJI !@KGJTH@IO 7
K@MODJIG MH@O@M I@H@IO 10
APDJ @NJPM@ I@H@IO 11
JIDPMODJI E@O I@H@IO 12
APDODI 13
AMCDO@OPM@ 13
!ON@ DU@ @LPDM@H@ION 16
Setting Up Genesys Administrator Extension 18
!@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI 22
JIDPMDI $A MJK@MOD@N 40
JIDPMDI A!! JII@ODJIN 43M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N 44
JIDPMDI TNO@H @PMDOT 51
JIDPMDI OC@ APDODI @OPM@ 61
GP-DIN 63
IDI GP-DIN 64
KMDI $A 72
PNOJHDUDI OC@ $A JH@K@ 79
G@IDI OC@ $A !ON@ AO@M @IIO DN !@G@O@ 80
Accessing Genesys Administrator Extension 81
JDI &I 81
JDI &I @HJO@GT 83
NDI DIG@ DI I () OJ A@NN $A 0
JDI &I OJ $@I@NTN AHDIDNOMOJM MJH $A 86
JDI PO 87
OMODI I OJKKDI $A 87
M@@M@I@N 88
Troubleshooting 5
GP-DI &NNP@N 94
@LPDM@ @MHDNNDJIN 94
PIIDI PO J @HJMT 95
JHO &NNP@N 95BMJRN@M &NNP@N 96
Role Privileges 5
$@I@MG 101
$A !DM@O JDI &IO@MODJI 102
K@MODJIG MH@O@M I@H@IO 10
JGPODJI !@KGJTH@IO 7
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JIDPMODJI E@O I@H@IO 12
A@IO I@H@IO 91
APDJ @NJPM@N I@H@IOX@IIO 0
APDJ @NJPM@N I@H@IOXTNO@H 0
Configuration Options 5
IOJMT KODJIN 130
@I@MG @ODJI 130
N @ODJI 133
MH @ODJI 134
@ODJI 137
GJ @ODJI 138
JKH @ODJI 142
Known Issues and Limitations 143
Change History 144
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$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@
@GJH@ OJ OC@ $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@. CDN JPH@IO
@NMD@N OC@ @KGJTH@IO, NOMODI I NOJKKDI, I OMJPG@NCJJODI KMJ@PM@N OCO M@M@G@QIO OJ $@I@NTN AHDIDNOMOJM SO@INDJI.
About Genesys Administrator Extension$@I@NTN AHDIDNOMOJM SO@INDJI ($A), KMO J OC@ $@I@NTN MH@RJMF, DN R@-N@
MKCDG PN@M DIO@M@ ($&) OCO KMJQD@N QI@ HDIDNOMODQ@ I JK@MODJIG
PIODJIGDOT OCO DN OM@O@ OJ JNO@ @MQD@ MJQD@MN N R@GG N IO@MKMDN@ PNOJH@MN. &I
MD@, TJP I DI OC@ JGGJRDI DIJMHODJI DI OCDN PD@:
V JR OJ @KGJT $@I@NTN AHDIDNOMOJM SO@INDJI.
V JR OJ @NN $@I@NTN AHDIDNOMOJM [email protected] P@NODJIN JM OMJPG@NCJJODI TJPM $@I@NTN AHDIDNOMOJM SO@INDJI DINOGGODJI.
Intended AudienceCDN JPH@IO DN DIO@I@ KMDHMDGT JM NTNO@H DIO@MOJMN, NTNO@H HDIDNOMOJMN, JIOO
@IO@M HI@MN, I JK@MODJIN K@MNJII@G. &O CN @@I RMDOO@I RDOC OC@ NNPHKODJI OCO
TJP CQ@ ND PI@MNOIDI J:
V JHKPO@M-O@G@KCJIT DIO@MODJI (&) JI@KON, KMJ@NN@N, O@MHDIJGJT, I
KKGDODJIN
V @ORJMF @NDI I JK@MODJIV JPM JRI I@ORJMF JIDPMODJIN
JP NCJPG GNJ @ HDGDM RDOC $@I@NTN MH@RJMF MCDO@OPM@ I PIODJIN, N
@NMD@ DI OC@ MH@RJMF !@KGJTH@IO $PD@.
Contacting Genesys Customer Care& TJP CQ@ KPMCN@ NPKKJMO DM@OGT MJH $@I@NTN, KG@N@ JIOO $@I@NTN PNOJH@M
M@.
B@JM@ JIOODI PNOJH@M M@, KG@N@ M@@M OJ OC@ $@I@NTN M@ MJMH $PD@ JM
JHKG@O@ JIOO DIJMHODJI I KMJ@PM@N.
About This BookC@ JGGJRDI GDNO @SKGDIN D@M@IO @OPM@N J $A:
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 4
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Overview
CDN CKO@M DIOMJP@N TJP OJ OC@ JM@ @OPM@N
J $A I DON MCDO@OPM@.
JGPODJI !@KGJTH@IO
JIDPMODJI E@O I@H@IO
AMCDO@OPM@
Setting up GAX
CDN CKO@M @SKGDIN CJR OJ @KGJT $A.
!@KGJTH@IO NF PHHMT
IDI GP-DIN
KMDI $A
Accessing GAX
CDN CKO@M @SKGDIN CJR OJ @NN $A.
JDI &I
JDI DI OJ $@I@NTN AHDIDNOMOJM MJH $A
@O M@@M@I@N
Troubleshooting
CDN CKO@M @SKGDIN CJR OJ OMJPG@NCJJO $A.
@LPDM@ @MHDNNDJIN
@HJMT &NNP@N
BMJRN@M &NNP@N
Role Privileges
CDN CKO@M @SKGDIN GG J OC@ MJG@ KMDQDG@@N
PN@ T $A.
K@MODJIG MH@O@M I@H@IO
JGPODJI !@KGJTH@IO
JIDPMODJI E@O I@H@IO
Configuration Options
CDN CKO@M @SKGDIN GG J OC@ JIDPMODJI
JKODJIN PN@ T $A.
@I@MG @ODJI
MH @ODJI
GJ @ODJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 5
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Q@MQD@R
CDN CKO@M KMJQD@N MD@ @NMDKODJI J $@I@NTN AHDIDNOMOJM SO@INDJI I DON
MCDO@OPM@.
CDN CKO@M JIODIN OC@ JGGJRDI N@ODJIN:
V $@I@NTN AHDIDNOMOJM SO@INDJI
V AMCDO@OPM@
V !ON@ DU@ @LPDM@H@ION
Genesys Administrator Extension
$@I@NTN AHDIDNOMOJM SO@INDJI ($A) DN I KKGDODJI OCO KMJQD@N QI@HDIDNOMODQ@ KDGDOD@N OJ JOC O@CIDG I PNDI@NN PN@MN J $@I@NTN JIOO @IO@MN.
PMM@IOGT, OC@ JGGJRDI $A JM@ HJPG@N M@ NPKKJMO@:
V JGPODJI !@KGJTH@IO
V K@MODJIG MH@O@M I@H@IO
V APDJ @NJPM@ I@H@IO
V JIDPMODJI E@O I@H@IO
V $A/$@I@NTN AHDIDNOMOJM DIG@-DI-JI
$@I@NTN AHDIDNOMOJM SO@INDJI GNJ NPKKJMON KGP-DI M@NJPM@N MJH JOC@M $@I@NTN
KMJPON, NPC N PGN@ I $ @KJMODI. @@M OJ GP-DIN JM HJM@ DIJMHODJI.
C@ JGGJRDI NPN@ODJIN @NMD@ NJH@ J OC@ @OPM@N J OC@ $A DIO@M@.
Tenant Filtering
$A JHKMDN@N N@O J HJPG@N OCO M@ N@G@O@ I QD@R@ DI MJRN@M DIO@M@. C
J OC@ HJPG@N @IG@N TJP OJ DGO@M OC@ DIJMHODJI OCO TJP QD@R JPO OC@ KKGDODJIN OCO
TJP CQ@ JIDPM@ I @KGJT@ DI OC@ $@I@NTN @IQDMJIH@IO.
&I HPGOD-O@IIO @IQDMJIH@IO, $A @IG@N TJP OJ DGO@M TJPM QD@RN T NDIG@ O@IIO JM THPGODKG@ O@IION. BT @PGO, RC@I TJP GJ DI OC@ QD@R DN J TJPM @PGO O@IIO. JP I PN@
OC@ O@IIO N@G@OJM OJ CI@ OC@ QD@R NJ OCO TJP I QD@R T JI@ JM HJM@ O@IION.
Q@MQD@R
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 6
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Filtering and Sorting Lists and Tables
AGG GDNON I OG@N DI OC@ $A DIO@M@ I @ NJMO@ T GDFDI JI OC@ JGPHI C@DIN.
G@N I GDNON I GNJ @ DGO@M@ T KKMJKMDO@ MDO@MD, JM @SHKG@:
V @IIO
V !O@
V !O@ MI@
V H@
V !@KGJT@ T
V !@KGJT@ O@
Field Auto-completion
AGG D@GN DI OC@ $A DIO@M@ OCO CQ@ KM@@DI@ QGP@N NPKKJMO POJ-JHKG@ODJI. C@I
TJP NOMO OJ @IO@M QGP@ DI OC@ D@G, $A N@MC@N JM I @SDNODI QGP@ DI OC@ ON@
I JHKG@O@N OC@ @IOMT. JP I JQ@MMD@ POJ-JHKG@ODJI T JIODIPDI OJ @IO@M OC@ QGP@.
JP I @KO OC@ POJ-JHKG@ODJI QGP@ T KM@NNDI Enter.
Localization
$A NPKKJMON OC@ DINOGGODJI J HPGODKG@ GIP@ KFN JM OC@ PN@M DIO@M@. JP I
CJJN@ OJ JIDPM@ JI@ @PGO GIP@ MJNN GG $A DINOI@N, RCDG@ @C PN@M I
N@G@O D@M@IO GIP@. !@PGO I PN@M-NK@DD GIP@ N@G@ODJI DN JI@ DI OC@M@@M@I@N H@IP. @@ M@@M@I@N JM HJM@ DIJMHODJI.
JP I DINOGG GIP@ KFN T PNDI OC@ KGP-DI DINOGGODJI KMJ@PM@. @@ &INOGGDI
GP-DIN RDOC OC@ JORM@ &INOGGODJI DUM JM HJM@ DIJMHODJI, JM M@@M OJ OC@ @GK
K@N T GDFDI OC@ @GK POOJI DI $A (GNJ QDGG@ C@M@).
Solution Deployment
JGPODJI !@KGJTH@IO @IG@N TJP OJ PGGT @KGJT NJGPODJI @DIDODJIN I DINOGGODJIKF@N (&N) OJ M@HJO@ GJODJIN. CDN DIGP@N DINOGGODJI I JIDPMODJI J GG J OC@
I@@NNMT KKGDODJIN I PKO@N OJ @SDNODI HPGOD-@IIO KKGDODJIN, RC@M@ KKMJKMDO@.
$@I@NTN !@KGJTH@IO A@IO ($!A) DN M@LPDM@ OJ @KGJT NJGPODJI @DIDODJIN I &N.
Q@MQD@R JGPODJI !@KGJTH@IO
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 7
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&HKJMOIO
$!A J@N IJO NPKKJMO HPGODKG@ JIPMM@IO
@KGJTH@ION JI OC@ NH@ CJNO. C@M@JM@, HPGODKG@
PN@MN IIJO @KGJT NJGPODJI T PNDI $A JI OC@
NH@ CJNO O OC@ NH@ ODH@ OCO $!A DN @KGJTDI.
CDN GDHDOODJI CN GRTN @SDNO@ JM $!A.
A NJGPODJI @DIDODJI JINDNON J IJI@, JI@, JM HPGODKG@ &N JM $@I@NTN JHKJI@ION. JM
JNO@ MJQD@M DODJI, OC@ &N OJ @ @KGJT@ HPNO @ KMDHMDGT M@GO@ OJ @IIO JE@ON,
I NCJPG JIODI JE@O @DIDODJIN, @NN K@MHDNNDJIN, I MJG@ KMDQDG@@N.
A NJGPODJI @DIDODJI JINDNON J I DG@ OCO @DI@N OC@ NO@KN OJ DINOGG, PKM@, JM
JIDPM@ &N I NTNO@H JIDPMODJIN OJ NP@NNPGGT @KGJT NJGPODJI. JM DIJMHODJI
JPO POCJMDI NJGPODJI @DIDODJI DG@N, N@@ OC@ APOCJMDI JGPODJI !@DIDODJIN K@.
JGPODJI !@KGJTH@IO I HF@ CI@N OJ @IIO JE@ON DI JIDPMODJI @MQ@M, K@MJMH
DINOGGODJIN J &N, JM @S@PO@ @SO@MIG NMDKON, NPC N ON@ NMDKON.
JM @C @KGJT@ NJGPODJI, MJH OC@ !@KGJT@ JGPODJIN RDIJR, TJP I @SKJMO DG@ OCO
JIODIN OC@ KMJK@MOD@N, NPHHMT, I ODJIN JM PDODI KPMKJN@N.
&HKJMOIO
JO GG MJRN@MN @IG@ TJP OJ PN@ DG@IH@N OCO M@
IJO -A&& JHKODG@; OC@M@JM@, $@I@NTN
M@JHH@IN OCO TJP PN@ JIGT DG@IH@N OCO M@ -
A&& JHKODG@.
Defined Privileges
JG@N I OC@DM KMDQDG@@N M@ DHKJMO@ DIOJ $A PMDI OC@ PKGJ J I DINOGGODJI KF@(&). AGG KMDQDG@@N OCO M@ @DI@ DI OC@ H@OO J OC@ & M@ DHKJMO@ DIOJ OC@ $A
ON@. MDQDG@@N M@ @DI@ N task @G@H@ION DI OC@ H@OO J OC@ &.
Q@MQD@R JGPODJI !@KGJTH@IO
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 8
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Solution Definition File Version Tracking
!PMDI IJMHG PN@, NJGPODJI @DIDODJI DG@N (GNJ GG@ NJGPODJI KF@ @DIDODJIN, JM
!N) M@ @, PKM@, M@QDN@, I M@HJQ@. JGPODJI !@KGJTH@IO NPKKJMON
Q@MNDJIDI, PDODI, I OMFDI J CI@N J !N MJH RDOCDI OC@ $A DIO@M@. C@OMFDI M@KJMO I @ @SKJMO@ OJ DG@ JM PN@ JPOND@ J $A.
JGPODJI !@KGJTH@IO @IG@N TJP OJ QD@R I @NN KNO Q@MNDJIN J !N. JP I GNJ
PNOJH JHH@ION I IJO@N OJ IT Q@MNDJI.
JP I DGO@M I NJMO OC@ ! CDNOJMT T JI@ JM HJM@ J OC@ JGGJRDI MDO@MD:
V JGPODJIX$MJPK M@NPGON T @KGJT@ NJGPODJIN.
V @IIOX$MJPK M@NPGON T @IIO I N@G@O NPN@O J @IIO JM @IION T
NJGPODJI I Q@MNDJI.
V !O@X$MJPK M@NPGON T O@ MI@.
V @NPGOX$MJPK T NP@NNPG I DG@ @KGJTH@ION.
JP I @I@MO@ M@KJMON JM JOC DIDQDPG NJGPODJIN N R@GG N JM DIDQDPG @IION.
JP I JIDPM@ OC@ M@KJMON T NK@DD MDO@MD, DIGPDI OC@ JGGJRDI KMH@O@MN:
V JGPODJI !@DIDODJI IH@
V JGPODJI !@DIDODJI Q@MNDJI
V @IIO IH@
V MJDG@V !O@ @KGJT@
V !@KGJT@ T (IH@ J OC@ DIDQDPG RCJ K@MJMH@ OC@ @KGJTH@IO)
V @NPGO J @KGJTH@IO (P@NN, DG, IFIJRI)
V O@NO (OMP@ JM GN@)
V AKKGDODJI IH@ (& M@)
External Script Support
JGPODJI !@KGJTH@IO KNN@N MPH@ION OJ @SO@MIG NMDKON RC@I @S@PODI OC@H, I I
M@@DQ@ F M@NPGON MJH OC@ @S@PODJI J NMDKO. JM @SHKG@, D TJP CQ@ NMDKO OJM@O@ I@R QDMOPG CJNO T PNDI OC@ RM@ A&, TJP I NK@DT IH@ JM IHDI
JIQ@IODJI MJH RDOCDI I !. JP RDGG OC@I M@@DQ@ JIDMHODJI OCO OC@ M@ODJI RN
NP@NNPG I OC@ IH@ J OC@ I@R CJNO OCO RN M@O@.
Q@MQD@R JGPODJI !@KGJTH@IO
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 9
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Operational Parameter Management
K@MODJIG MH@O@M I@H@IO @IG@N OC@ M@ODJI J KMH@O@MN OCO I @ PN@ DI
KMH@O@MDU@ MJPODI NOMO@D@N, DI RCDC OC@ QGP@N J OC@ KMH@O@MN M@ @DI@ OMPIODH@ I DIO@MO@ DIOJ OC@ GG GJR. &I HJNO N@N, KMH@O@M M@ODJI I NNDIH@IO
KMJ@@N N JGGJRN:
1. C@ JGPODJI MJQD@M @DI@N OC@ KMH@O@MN T NK@DTDI OC@ OTK@ J KMH@O@M
I IH@ OCO I @ M@@M@I@ DI NOMO@T.
2. C@ JGPODJI MJQD@M MJPKN KMH@O@MN DIOJ MH@O@M $MJPK @HKGO@. A
KMH@O@M I @ NNJDO@ RDOC JI@ JM HJM@ O@HKGO@N.
3. C@ JGPODJI MJQD@M @KGJTN MH@O@M $MJPK @HKGO@N OJ JI@ JM HJM@ @IION.
4. C@ @IIO HDIDNOMOJM, JM PN@M RDOC OC@ KKMJKMDO@ MJG@N I K@MHDNNDJIN, OC@I
@IO@MN QGP@N JM OC@ KMH@O@MN DI OC@ MH@O@M $MJPK, @IGDI JIOMJG J ODQ@
NOMO@D@N. $@I@NTN AHDIDNOMOJM SO@INDJI NOJM@N OCJN@ QGP@N DI OC@ JIDPMODJI!ON@ N KMO J MINODJI JE@O.
5. C@ IDQ@MNG JPODI @MQ@M AKKGDODJI JE@O (JM IT JOC@M DIO@MODJI MJPODI
KKGDODJI, NPC N $) @S@PO@N MJPODI NOMO@T OJ M@ OCJN@ QGP@N I
DIO@MO@ OC@H DIOJ OC@ GG GJR. MC@NOMODJI @MQ@M I $ @D @MQ@M
AKKGDODJI JE@ON M@ GNJ NPKKJMO@.
Routing Strategies
&I N@G@O N@N, @IIO HT M@O@ DON JRI MJPODI NOMO@T. C@ JGPODJI MJQD@M OC@IMION OC@ @IIO K@MHDNNDJI OJ @DI@ KMH@O@MN I M@O@ OC@ MJPK O@HKGO@N. C@
JGPODJI MJQD@M HPNO KMJQD@ OC@ @IIO RDOC GG J OC@ M@LPDM@ KMDQDG@@N OJ M@O@
KMH@O@MN, MJPK O@HKGO@N, I @KGJT MJPKN (M@@M OJ JG@ MDQDG@@N).
Parameters
K@MODJIG MH@O@M I@H@IO I @ PN@ OJ PKO@ KMH@O@M MJPK O@M DO CN
@@I @KGJT@. JP I , M@HJQ@, M@-JM@M, I HJDT KMH@O@MN OCO CQ@ GM@T
@@I @KGJT@ OJ KMH@O@M MJPK. AGG HJDDODJIN M@ OMF@ N KMO J OC@ PDO OMDG.
E@ON I NOMO@D@N I @ NNJDO@ RDOC NK@DD MH@O@M $MJPK @HKGO@N OJ
@INPM@ OCO OC@T M@ IJO @KGJT@ RDOC OC@ DIJMM@O JE@ON JM NOMO@D@N. K@MODJIG
MH@O@M I@H@IO KMJQD@N QD@R J GG J OC@ JE@ON I NOMO@D@N OCO M@
NNJDO@ RDOC NK@DD MH@O@M $MJPK NJ OCO TJP FIJR RC@M@ OC@ JE@ON M@ PN@,
DIGPDI DIJMHODJI JPO @IIO JRI@MNCDK I NNJDO@ KKGDODJIN I NMDKON.
Q@MQD@R K@MODJIG MH@O@M I@H@IO
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 10
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JP I NK@DT OC@ KKGDODJI OTK@ JM OC@ NK@DD KKGDODJI JE@O JM RCDC OC@
MH@O@M $MJPK @HKGO@ DN JHKODG@. & OC@ OTK@ DN N@O, DO @JH@N K@MHI@IO
OOMDPO@ J OC@ KKGDODJI. & OC@M@ M@ HPGODKG@ NDHKG@-MJPODI-OTK@ MJPODI NMDKON DI OC@
NTNO@H, TJP I NK@DT OCO JIGT JI@ HOC@N OC@ MH@O@M $MJPK @HKGO@ I DN
OC@M@JM@ JHKODG@, MOC@M OCI GG NMDKON J OTK@.
C@I TJP M@O@ OC@ MH@O@M $MJPK @HKGO@, TJP I N@G@O I @SDNODI KKGDODJI J
KMODPGM OTK@ OJ NNJDO@ OC@ MH@O@M $MJPK @HKGO@ RDOC OC@ KKGDODJI. CDN
@INPM@N OCO OC@ JMM@O KKGDODJIN M@ @KGJT@ O @KGJTH@IO ODH@.
GVP
K@MODJIG MH@O@M I@H@IO I @ PN@ OJ @KGJT KMH@O@MN OCO I @ PN@ T
$@I@NTN JD@ GOJMH ($) I JOC@M KKGDODJIN. JP I PN@ K@MODJIG
MH@O@M I@H@IO OJ @KGJT N@O J KMH@O@MN OJ M@O@ I@R JIDPMODJI T@MJE@O OCO DN NNJDO@ RDOC NK@DD@ KKGDODJI OCO DN PN@ T $.
Orchestration Applications
K@MODJIG MH@O@M I@H@IO I GNJ @ PN@ OJ @KGJT KMH@O@MN OCO I @
PN@ T MC@NOMODJI AKKGDODJIN ().
Audio Resource Management$@I@NTN AHDIDNOMOJM SO@INDJI KMJQD@N I DIO@M@ JM APDJ @NJPM@ I@H@IO.
CDN @IG@N TJP OJ HI@ PDJ M@NJPM@N JM JOC IIJPI@H@ION I HPND DG@N. CDN
HJPG@ GNJ @IG@N OC@ JIQ@MNDJI J PDJ DG@N (.wav PNDI @IJDI), I OC@
@KGJTH@IO J PDJ DG@N OJ @D @MQ@MN OCMJPCJPO OC@ I@ORJMF.
&HKJMOIO
APDJ @NJPM@ I@H@IO NPKKJMON JIGT A DG@N
OCO PN@ @IJDI. & TJP PN@ IJI- @IJ@DG@N, OC@M@ HDCO @ JIQ@MNDJI MODON, JM OC@
JIQ@MNDJI HDCO DG JHKG@O@GT.
JP I M@O@ @MNJIGDOD@N OJ C@GK TJP JMIDU@ RCDC DG@N @GJI OJ KMODPGM NK@F@M.
JM @SHKG@, TJP HDCO CQ@ K@MNJIGDOT GG@ John OCO PN@N DGJ NKJF@I DI IGDNC
Q@MQD@R APDJ @NJPM@ I@H@IO
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 11
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T HG@ NK@F@M. M, TJP HDCO CQ@ K@MNJIGDOT GG@ Marie OCO PN@N DGJ NKJF@I
DI M@IC T @HG@ NK@F@M.
JP I PKGJ ORJ OTK@N J PDJ M@NJPM@N:
V AIIJPI@H@IONXC@N@ M@ DG@N OCO JIODI NKJF@I DGJ OCO RDGG @ KGT@ JM
PNOJH@MN. JM @SHKG@, TJP HDCO CQ@ I IIJPI@H@IO DG@ OCO O@GGN PNOJH@MN
JPO TJPM PNDI@NN CJPMN.
V PNDXC@N@ M@ DG@N OCO KGT HPND JM PNOJH@MN. JM @SHKG@, TJP HDCO CQ@
HPND DG@ OCO KGTN HPND JM PNOJH@MN RCJ M@ JPO OJ @ OMIN@MM@ OJ I
A@IO.
C@ Audio Resources RDIJR DI $@I@NTN AHDIDNOMOJM SO@INDJI ($A) DN PIDD@ GDNO JTJPM K@MNJIGDOD@N I PDJ M@NJPM@N. JM @C PDJ M@NJPM@, $A DNKGTN OC@
JGGJRDI:
V A GJJ OJ DIDO@ RC@OC@M OC@ DG@ CN @@I @NDIO@ N Announcement JM
Music.
V C@ IH@ J OC@ PDJ M@NJPM@.
V C@ APDJ @NJPM@ &! (A&!).
V ADODJIG JGPHIN, JI@ JM @C K@MNJIGDOT, OJ DIDO@ RCDC K@MNJIGDOT DN PNDI
OCDN PDJ M@NJPM@.
Configuration Object ManagementJIDPMODJI E@O I@H@IO DN M@NKJINDG@ JM OC@ @I@MG HI@H@IO J
JIDPMODJI JE@ON JI TJPM NTNO@H.
Configuration ManagerC@ Configuration ManagerRDIJR @IG@N OC@ M@ODJI I HI@H@IO J NTNO@H-G@Q@GJIDPMODJI JE@ON NPC N AGMH JIDODJIN, BPNDI@NN AOOMDPO@N, JNON, I HJM@.
JIDPMODJI I@M KMJQD@N PIODJIGDOT NDHDGM OJ OC@ JIDPMODJI I@M
KKGDODJI OCO DN KMO J I@H@IO MH@RJMF. @@M OJ OC@ JIDPMODJI I@M OJKD
DI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI @GK JM HJM@ DIJMHODJI.
Agents WindowC@ A@ION RDIJR JINJGDO@N GG NK@ON J @IO HI@H@IO DIOJ NOM@HGDI@
DIO@M@. MJH JI@ RDIJR, TJP I:
Q@MQD@R JIDPMODJI E@O I@H@IO
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V M@O@ @ION I OC@DM NNJDO@ JE@ON NPC N A@IO JDIN, !N, I G@N.
V @DO @IO DIJMHODJI.
V JKT, @G@O@, I @IG@/DNG@ @ION, JI@ O ODH@ JM DI PGF.
@@M OJ OC@ A@ION OJKD DI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI @GK JM HJM@ DIJMHODJI.
Auditing
C@ PDODI @OPM@ RMDO@N O OJ @NN@ @MQ@M JPO ODQDOD@N DI K@MODJIG
MH@O@M I@H@IO I JGPODJI !@DIDODJIN, I @NN@ @MQ@M RMDO@N OC@ O OJ OC@
$@I@NTN J ON@. APDODI O DN H@ QDGG@ OJ OC@ $A PN@M T N@G@ODI OC@
History JKODJI DI OC@ Related H@IP DI OC@ KI@G J @MODI DO@HN DI OC@ $A PN@M DIO@[email protected]@ PDODI @OPM@ M@N OC@ DIJMHODJI MJH OC@ J ON@ I @IG@N TJP OJ QD@R
OC@ CI@ CDNOJMT J JE@ON NPC N @MNJIGDOD@N I MH@O@M $MJPKN.
@@ JIDPMDI OC@ APDODI @OPM@ JM HJM@ DIJMHODJI.
Architecture
CDN N@ODJI @NMD@N OC@ MCDO@OPM@ J $@I@NTN AHDIDNOMOJM SO@INDJI N DO M@ND@N DI
OC@ N@M &IO@M@ T@M J OC@ $@I@NTN MH@RJMF, I OC@ MCDO@OPM@ I JII@ODJIN
RDOCDI $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMODJI.
User Interface Layer$@I@NTN AHDIDNOMOJM SO@INDJI M@ND@N DI OC@ N@M &IO@MODJI T@M J OC@ $@I@NTN
MH@RJMF. CDN T@M KMJQD@N JHKM@C@INDQ@ PN@M DIO@M@N OJ:
V JIDPM@, HJIDOJM, I JIOMJG OC@ HI@H@IO @IQDMJIH@IO.
V @MJMH NK@DD ONFN M@GO@ OJ JGPODJI !@KGJTH@IO, K@MODJIG MH@O@M
I@H@IO, APDJ @NJPM@ I@H@IO, I AJPIO I@H@IO.
C@ DPM@ @GJR DGGPNOMO@N CJR OC@ N@M &IO@MODJI T@M DN KJNDODJI@ RDOCDI OC@
MH@RJMF MCDO@OPM@.
Q@MQD@R APDODI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 13
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MH@RJMF AMCDO@OPM@
@@M OJ OC@ MH@RJMF !@KGJTH@IO $PD@ JM MH@RJMF 8.0 AMCDO@OPM@ @GK JM HJM@
DIJMHODJI JPO MH@RJMF MCDO@OPM@ N RCJG@.
Functions
C@ N@M &IO@MODJI T@M KMJQD@N @IOMGDU@ R@-N@ PIODJIGDOT I DIO@M@N JM
OC@ JGGJRDI:
V @HJO@ @KGJTH@IO J $@I@NTN JHKJI@ION T PNDI OC@ $@I@NTN !@KGJTH@IO
A@IO ( I@H@IO T@M JHKJI@IO).
V JIDPMODJI, HJIDOJMDI, I JIOMJG J KKGDODJIN I NJGPODJIN.
Architecture
C@ MJRN@M-N@ $@I@NTN AHDIDNOMOJM SO@INDJI DIGP@N JHKM@C@INDQ@ PN@MDIO@M@ OJ K@MJMH ONFN OCO M@ M@GO@ OJ JGPODJI !@KGJTH@IO, K@MODJIG MH@O@M
I@H@IO, APDJ @NJPM@ I@H@IO, I JIDPMODJI E@O I@H@IO.
PMM@IOGT, $@I@NTN AHDIDNOMOJM I $@I@NTN AHDIDNOMOJM SO@INDJI M@ OC@ JIGT
JHKJI@ION DI OC@ N@M &IO@MODJI T@M.
Q@MQD@R AMCDO@OPM@
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 14
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$@I@NTN AHDIDNOMOJM SO@INDJI:
V JHHPIDO@N RDOC OC@ JIDPMODJI @MQ@M ( JIDPMODJI T@M JHKJI@IO) OJ
@SCI@ JIDPMODJI O.
V JHHPIDO@N RDOC OC@ JGPODJI JIOMJG @MQ@M ( I@H@IO T@M JHKJI@IO)OJ @SCI@ NOOPN, JK@MODJIN, I JIOMJG DIJMHODJI.
V !@K@IDI JI OC@ NJGPODJIN OCO M@ @KGJT@ DI OC@ NTNO@H, $@I@NTN AHDIDNOMOJM
SO@INDJI HDCO GNJ JHHPIDO@ RDOC JOC@M F-@I N@MQ@MN OJ M@OMD@Q@ NJGPODJI-
NK@DD DIJMHODJI.
V N@N OC@ $A !ON@ OJ NOJM@ JIDPMODJI DIJMHODJI I JOC@M O, NPC N
JK@MODJIG KMH@O@M O@HKGO@N I PDJ M@NJPM@ H@OO.
V N@N JPI @CI@ (J) OJ @IJ@ PDJ DG@N.
V @IN @IJ@ PDJ DG@N OJ OC@ APDJ @NJPM@ I@M (A) OJM@. MJH OC@
A NOJM@, OC@ A @ @MQ@M DNOMDPO@N OC@H OJ $ @D @MQ@MN.
V KGJN &N OJ JGPODJI !@KGJTH@IO NOJM@.
&HKJMOIO
BJOC /& Q4 I /& Q6 JHHPIDODJIN M@
NPKKJMO@ @OR@@I $A I JOC@M $@I@NTN
JHKJI@ION.
Configurations$@I@NTN AHDIDNOMOJM SO@INDJI I @ @KGJT@ N NDIG@ DINOI@ JM DI GJ-
GI@ @IQDMJIH@IO. C@ G@O DPM@ @GJR NCJRN CJR $@I@NTN AHDIDNOMOJM SO@INDJIJII@ON RDOC DON HJPGM JHKJI@ION. C@ MDCO DPM@ @GJR NCJRN OC@ JII@ODJIN OCO
$@I@NTN AHDIDNOMOJM SO@INDJI HF@N OJ JOC@M JHKJI@ION DI GJ-GI@
@IQDMJIH@IO. C@I @KGJT@ DI GJ-GI@ @IQDMJIH@IO, $@I@NTN AHDIDNOMOJM
SO@INDJI DN GJO@ DI OC@ I@H@IO DO@.
$@I@NTN
AHDIDNOMOJM
SO@INDJI
AMCDO@OPM@
$@I@NTN
AHDIDNOMOJM
SO@INDJI
AMCDO@OPM@ DI
J-
Q@MQD@R AMCDO@OPM@
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 15
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BGI@
JNO@
MJQD@M
DODJI
@IQDMJIH@IO
Database Size Requirements
J C@GK TJP KGI OJ HI@ TJPM NK@ M@LPDM@H@ION JM PDJ M@NJPM@N, OCDN N@ODJI
KMJQD@N DIJMHODJI JPO NK@ GGJODJI JM 100-O@IIO NTNO@H RDOC I Q@M@ J 100
IIJPI@H@IO DG@N K@M N@H@IO, DIGPDI K@MNJIGDOD@N.
Original Audio Resource Files
C@ NK@ M@LPDM@ JM OC@ JMDDIG PDJ M@NJPM@ DG@N OCO M@ PKGJ@ T O@IION I @
GPGO@ N:
Original Files Storage Requirements = x x
JM @SHKG@, D TJP CQ@ 100 O@IION RDOC 100 PDJ DG@N J I Q@M@ NDU@ J 3 B TJP
RJPG CQ@ OJ GPGO@ 30 $B J NK@ JM EPNO OC@ JMDDIG PDJ DG@N:
Original Files Storage Requirements =
100 x 100 x 3 MB =
30,000 MB = 30 GB
Processed Audio Resource Files
C@ JMDDIG DG@N M@ NOJM@ JOC DI OC@ ON@ I JI OC@ DNF (PIG@NN ON@ NOJM@ DN
OPMI@ J T PNDI OC@ JIDPMODJI JKODJIN). C@ KMJ@NN@ DG@N M@ GJO@ JIGT JI OC@
DNF. C@M@JM@, OC@ MR NOJM@ OCO DN M@LPDM@ JI OC@ DNF I @ GPGO@ N:
MJ@NN@ DG@N OJM@ @LPDM@H@ION = (( S S
) / ) S ()
&I OC@ @SHKG@ RDOC 100 O@IION, OC@ M@LPDM@H@IO JM MJ@NN@ DG@N DN GNJ 30 $B:
Q@MQD@R !ON@ DU@ @LPDM@H@ION
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MJ@NN@ DG@N OJM@ @LPDM@H@ION =
((100 S 100 S 3 B) / 3) S (3) =
30,000 B = 30 $B
Reserved Space
JM OC@ ON@, RCDC CJGN JIGT OC@ JMDDIG DG@N, DODJIG NK@ NCJPG @ M@N@MQ@ OJ
GGJR JM NCJMO ODH@ K@FN I @OO@M ON@ K@MJMHI@. $@I@NTN M@JHH@IN OCO
50% (1.5 ODH@N) J DODJIG NK@ NCJPG @ M@N@MQ@ JM OCDN KPMKJN@:
Database Size Requirements = x
&I OCDN @SHKG@, OC@ NP@NO@ ON@ NK@ M@LPDM@H@IO DN:
Database Size Requirements =
30 GB x 1.5 = 45 GB
JPM DNF NK@ M@LPDM@H@IO NCJPG GNJ DIGP@ M@N@MQ@ NK@ OJ KM@Q@IO @M@
K@MJMHI@, RCDC I JPM D MDQ@N @JH@ OJJ PGG.
$@I@NTN M@JHH@IN OCO OC@ M@N@MQ@ NK@ GGJODJI DN 25% (1.25) J OC@ OPG MRM@LPDM@H@ION:
Disk Size Requirements = ( +
) x
C@M@JM@, DI OJOG, JM OC@ JMDDIG DG@N, OC@ JIQ@MO@ DG@N, I M@N@MQ@ NK@, 75 $B M@
M@LPDM@:
Disk Size Requirements =
(30 GB + 3 0 GB) x 1.25 = 75 GB
Q@MQD@R !ON@ DU@ @LPDM@H@ION
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 17
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@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI
CDN CKO@M @NMD@N CJR OJ DINOGG I JIDPM@ $@I@NTN AHDIDNOMOJM SO@INDJI. &O GNJ
@NMD@N OC@ KM@M@LPDNDO@N I JOC@M DIJMHODJI JM N@OODI PK $@I@NTN AHDIDNOMOJMSO@INDJI OJ K@MJMH OC@ ONFN OCO M@ @NMD@ DI OC@ Q@MQD@R CKO@M.
CDN CKO@M JIODIN OC@ JGGJRDI N@ODJIN:
V Q@MQD@R
V !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
V JIDPMDI $A MJK@MOD@N
V JIDPMDI A!! JII@ODJIN
V M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
V JIDPMDI TNO@H @PMDOT
V JIDPMDI OC@ APDODI @OPM@V GP-DIN
V KMDI $A
V PNOJHDUDI OC@ $A JH@K@
V G@IDI OC@ $A !ON@ AO@M @IIO DN !@G@O@
Overview
$@I@NTN AHDIDNOMOJM SO@INDJI DN @KGJT@ RDOC R@ KKGDODJI N@MQ@M I I @
@NN@ T PNDI R@ MJRN@M. &O J@N IJO CQ@ OJ @ @KGJT@ DI OC@ NH@ @IQDMJIH@IO
RDOC $@I@NTN AHDIDNOMOJM I IJOCDI I@@N OJ @ DINOGG@ JI GD@IO HCDI@N.
&HKJMOIO
$A DN IJMHGGT @KGJT@ DI HPGODKG@ O@IIO
@IQDMJIH@IO; CJR@Q@M, NDIG@-O@IIO @IQDMJIH@IO
@KGJTH@IO DN NPKKJMO@ N J Q@MNDJI 8.1.2. & TJP
@KGJT $A DI NDIG@-O@IIO @IQDMJIH@IO, OC@ @IIO
I@H@IO @OPM@N I DGO@MDI M@ IJO KKGDG@.
PrerequisitesB@JM@ TJP @KGJT $@I@NTN AHDIDNOMOJM SO@INDJI, TJP NCJPG M@QD@R OC@ KGIIDI
DIJMHODJI DI OC@ MH@RJMF !@KGJTH@IO $PD@. CDN RDGG C@GK TJP OJ @KGJT $@I@NTN
AHDIDNOMOJM SO@INDJI I JOC@M JHKJI@ION J OC@ MH@RJMF DI HII@M OCO DN HJNO
KKMJKMDO@ OJ TJPM NDOPODJI.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !ON@ DU@ @LPDM@H@ION
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 18
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$@I@NTN AHDIDNOMOJM SO@INDJI PN@N I@H@IO MH@RJMF. J PN@ OC@ JG@-N@
A@NN JIOMJG @OPM@, JIDPMODJI @MQ@M 8.0.S JM CDC@M DN M@LPDM@.
&HKJMOIOJ QJD DNNP@N RDOC MJG@ NNDIH@ION, TJP NCJPG
PKM@ OC@ KKGDODJI, H@OO, I OC@ MJG@N OJ OC@
I@R OTK@ RC@I TJP HDMO@ OJ OC@ GO@NO Q@MNDJI J
$A JM K@MJMH M@NC DINOGG (N@@ KMDI OJ OC@
GO@NO $@I@NTN AHDIDNOMOJM SO@INDJI JM
I@H@IO MH@RJMF 8.1.1 JM CDC@M).
C@ JHKPO@M JI RCDC TJP DINOGG $@I@NTN AHDIDNOMOJM SO@INDJI HPNO @ KG@ J
ODI N R@ KKGDODJI N@MQ@M, I HPNO @ MPIIDI JI@ J OC@ JGGJRDI:
V @ O IO@MKMDN@ DIPS 5.5 (64-DO) - IO@MKMDN@ DODJI, RDOC Updates from RHN
@IG@
V @ O IO@MKMDN@ DIPS 6.0 (64-DO) - IO@MKMDN@ DODJI, RDOC Updates from RHN
@IG@
M,
V DIJRN @MQ@M 2008 2, RDOC 64-DO KKGDODJIN MPIIDI IODQ@GT JI 64-DO .
V DIJRN @MQ@M 2012, RDOC 64-DO KKGDODJIN MPIIDI IODQ@GT JI 64-DO .
C@ JHKPO@M HPNO GNJ MPI OC@ JGGJRDI:
V Q 6 JM Q 7 PIODH@ () MJH MG@. @@ OC@ @OODI PK OC@ CJNO JM
$@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@MJM DIJMHODJI JPO JODIDI I
DINOGGDI Q, D I@@NNMT.
$A 8.5.0 PN@N I @H@@ @OOT DINOI@ N OC@ R@ KKGDODJI N@MQ@M; N M@NPGO,
JHO DN IJ GJI@M KM@M@LPDNDO@ OJ PN@ $A. JM OCJN@ RCJ CJJN@ OJ PN@ JHO
DINO@ J @OOT, $A M@LPDM@N JHO 6.0.37 MJH AKC@. @@M OJ OC@ KMDI $A
K@ JM DODJIG DIJMHODJI.
&I DODJI, @C HJPG@ J $@I@NTN AHDIDNOMOJM SO@INDJI HDCO CQ@ DODJIG
KM@M@LPDNDO@N. @@M OJ M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N JM HJM@
DIJMHODJI.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !ON@ DU@ @LPDM@H@ION
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 19
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DK
@@M OJ OC@ $@I@NTN PKKJMO@ K@MODI
IQDMJIH@IO @@M@I@ $PD@ JM JHKG@O@ GDNO J OC@
JK@MODI NTNO@HN I ON@N OCO M@ NPKKJMO@
T $A.
Browser Requirements$@I@NTN AHDIDNOMOJM SO@INDJI DIGP@N R@-N@ $& RDOC RCDC TJP I HI@
$@I@NTN KKGDODJIN I NJGPODJIN. &O DN JHKODG@ RDOC OC@ JGGJRDI MJRN@MN:
V DMJNJO &IO@MI@O SKGJM@M 8.S, 9.S, 10.S, 11.S
V JUDGG DM@JS 17 JM CDC@M
V MD 6 JI DIOJNC NTNO@HNV CMJH@
&HKJMOIO
$@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON GG
HEJM MJRN@MN, PO DO DN JKODHDU@ JM CMJH@.
& TJP PN@ DMJNJO &IO@MI@O SKGJM@M JM MD,
N@@ BMJRN@M &NNP@N JM OMJPG@NCJJODI
DIJMHODJI NK@DD OJ TJPM MJRN@M.
$@I@NTN AHDIDNOMOJM SO@INDJI DN @NDI@ OJ @ QD@R@ O HDIDHPH NM@@I M@NJGPODJI
J 1024S768, GOCJPC CDC@M M@NJGPODJIN M@ M@JHH@I@. & TJP M@ RJMFDI DI 1024S768
HJ@, HSDHDU@ TJPM MJRN@M OJ @INPM@ OCO TJP I N@@ GG J OC@ DIO@M@. &I DODJI, GG
RDIJRN J OC@ MJRN@M HPNO @ N@O OJ M@NJGPODJI J 1024S768 JM M@O@M.
Required Permissions and Role Privileges$@I@NTN AHDIDNOMOJM SO@INDJI PN@N K@MHDNNDJI-N@ H@CIDNH I MJG@-N@
@NN JIOMJG NTNO@H OJ KMJO@O TJPM O. B@JM@ DINOGGDI I PNDI $@I@NTNAHDIDNOMOJM SO@INDJI, @INPM@ OCO GG PN@MN CQ@ OC@ I@@NNMT @NN K@MHDNNDJIN I
MJG@ KMDQDG@@N OJ J OC@DM RJMF. C@ JGGJRDI M@ @SHKG@N J N@IMDJN OCO M@LPDM@
K@MHDNNDJIN:
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !ON@ DU@ @LPDM@H@ION
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 20
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V A PN@M HPNO CQ@ KO@ K@MHDNNDJI JI CDN JM C@M N@M JE@O OJ N@O I NQ@ CDN JM
C@M PN@M KM@@M@I@N DI $@I@NTN AHDIDNOMOJM SO@INDJI.
V J GJ DI OJ $@I@NTN AHDIDNOMOJM SO@INDJI, PN@M HPNO CQ@ @ K@MHDNNDJI JI
CDN JM C@M N@M JE@O, @ I S@PO@ K@MHDNNDJIN JI CDN JM C@M @IIO JE@O,
I @ I S@PO@ K@MHDNNDJIN JI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI GD@IOAKKGDODJI JE@O. C@N@ K@MHDNNDJIN M@ PNPGGT NNDI@ T DI OC@ PN@MN OJ
@NN MJPKN.
C@M@ M@ IJ MJG@ KMDQDG@@N M@LPDM@ OJ GJ DI OJ $A. JR@Q@M, $A-NK@DD PIODJIN
HDCO M@LPDM@ DODJIG MJG@ KMDQDG@@N OJ @ @IG@. @@M OJ JG@ MDQDG@@N JM HJM@
DIJMHODJI JPO MJG@ KMDQDG@@N.
Deploying Multiple Instances of GAX with Shared ResourcesJP I DINOGG HPGODKG@ DINOI@N J $A OJ NPKKJMO JOC DC AQDGDGDOT (A) I GJ
GIDI. JP I GNJ DINOGG HPGODKG@ DINOI@N J $A OJ OF@ QIO@ J OC@ $AKGP-DI MCDO@OPM@. C DINOI@ J $A I @ @KGJT@ RDOC D@M@IO JHDIODJI J
KGP-DIN.
&I @DOC@M N@IMDJ, OC@ HPGODKG@ DINOI@N J $A NCM@ OC@ NH@ O M@NJPM@N, NPC N
JIDPMODJI @MQ@M, OC@ $A ON@, I PDJ M@NJPM@N, PO M@ @S@PO@
DI@K@I@IOGT T D@M@IO PN@MN JI D@M@IO CJNON.
@@ OC@AMCDO@OPM@ K@ JM HJM@ DIJMHODJI.
Minimum Required Firewall Permissions and Settings for GAXDeploymentJPM DM@RGG HPNO GGJR DIJHDI JII@ODJIN JI OC@ COOK I COOKN KJMON. (JM @SHKG@
8080, 80, 433, I NJ JI, N@ JI TJPM N@OPK). C@ KKGDODJI N@MQ@M I GDNO@I JI HJM@
OCI JI@ KJMO O JI@.
JP HPNO GGJR JPOJDI JII@ODJIN OJ GGJR $A OJ @NOGDNC JII@ODJIN; CJR@Q@M, TJP
I M@NOMDO OC@ JII@ODJIN OJ I@ORJMFN OCO JIODI OC@ JGGJRDI JHKJI@ION:
V $!A CJNON
V !ON@N
V $@I@NTN JIDPMODJI GT@M N@MQ@MN: JIDPMODJI @MQ@M, @NN@ @MQ@M, IJGPODJI JIOMJG @MQ@M
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !ON@ DU@ @LPDM@H@ION
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 21
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Minimum Required File System Permissions and Settings forGAX DeploymentC@ $A JK@MODI NTNO@H PN@M DN OC@ PN@M OCO MPIN OC@ $A KMJ@NN. C@ $A JK@MODI
NTNO@H PN@M HPNO @ OC@ JRI@M J OC@ JG@M RC@M@ DO DN @KGJT@ I HPNO CQ@ OC@JGGJRDI K@MHDNNDJIN:
V MDO@ K@MHDNNDJI JI OC@ GJ DG@ JG@M
V @/RMDO@ @NN OJ OC@ JG@M JIDPM@ JM A
Deploying Genesys Administrator Extension
C@ JGGJRDI OG@ NPHHMDU@N OC@ NO@KN I@@NNMT OJ K@MJMH OC@ ND @KGJTH@IO J
$@I@NTN AHDIDNOMOJM SO@INDJI. B@JM@ @DIIDI TJPM DINOGGODJI, @INPM@ OCO TJP CQ@H@O OC@ KM@M@LPDNDO@N GDNO@ DI M@M@LPDNDO@N. & TJP KGI OJ DINOGG IT J OC@ HJPG@N DI
$@I@NTN AHDIDNOMOJM SO@INDJI, M@@M OJ M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM
SO@INDJI JPG@N @JM@ PNDI OC@H.
C@ JGGJRDI KMJ@PM@N PN@ @OPK J@ OJ DINOGG $A. @OPK J@ I N@O PK I@R
DINOI@N J $A OJ JII@O OJ I @SDNODI I@H@IO MH@RJMF @KGJTH@IO. JP I
GNJ PN@ @OPK J@ OJ DINOGG I JIDPM@ I@R $@I@NTN @KGJTH@ION. &I OC@ GOO@M
N@IMDJ, @OPK J@ RDGG DINOGG $A, JIDPMODJI @MQ@M, I !ON@ @MQ@M. AO@M
OC@N@ JHKJI@ION M@ DINOGG@, TJP I PN@ OC@ DINOGGODJI KF@ (&) HI@H@IO
@OPM@N J $A OJ @KGJT @IODM@ $@I@NTN DINOGGODJIN.
J @NN @OPK J@, TJP HPNO @ GJG PN@M JI OC@ HCDI@ RC@M@ $A RDGG @
DINOGG@. JP M@ JIND@M@ GJG PN@M D TJP M@ PNDI OCDN HCDI@ DI K@MNJI JM QD
M@HJO@ @NFOJK JII@ODJI.
AGO@MIODQ@GT, TJP I CJJN@ OJ @KGJT $A QD OC@ JHHI GDI@. @@ !@KGJTDI $A QD
OC@ JHHI DI@ JM HJM@ DIJMHODJI.
&HKJMOIO
AGOCJPC JIDPMODJI @MQ@M HDCO NPKKJMO HJM@ON@ OTK@N, $A JIGT NPKKJMON OC@ JGGJRDI
ON@ OTK@N: MG@, DMJNJO @MQ@M, I
JNOM@.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 22
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Deploying Genesys Administrator Extension via Setup Mode
Overview
C@ JGGJRDI NO@KN M@ M@LPDM@ OJ @KGJT $A:
1. @O PK OC@ ON@
2. @O PK OC@ CJNO
3. &INOGG OC@ $A N@MQ@M JI CJNO
4. !@KGJT $A
5. A JII@ODJI OJ JGPODJI JIOMJG @MQ@M ()
Set up the database
CJJN@ JI@ J OC@ JGGJRDI ON@ OTK@N:
Oracle
+ GDF OJ NCJR N@ODJI
@OODI PK OC@ $@I@NTN AHDIDNOMOJM SO@INDJI
ON@ (JM MG@)J N@O PK OC@ MG@ 11 2 JM MG@ 12 ON@ OCO DN PN@ T $@I@NTN AHDIDNOMOJM
SO@INDJI.
Start of Procedure
1. @@M OJ OC@ MG@ JPH@IOODJI OJ DINOGG OC@ MG@ !ON@ I@H@IO
TNO@H JI OC@ CJNO HCDI@.
2. N@ OC@ JGGJRDI JHHIN OJ M@O@ OC@ PN@MN I @INPM@ OCO OC@T J IJO
CQ@ @S@NNDQ@ K@MHDNNDJIN:
create user identified by ;
grant connect, resource to ;
alter user quota 10M on USERS;
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 23
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&HKJMOIO
C@ JQ@ LPJO QGP@ DN I @SHKG@. JINPGO
OC@ MG@ JPH@IOODJI OJ @O@MHDI@ OC@
JMM@O LPJO QGP@ JM TJPM NTNO@H.
3. & TJP M@ N@OODI PK I@R JIDPMODJI @MQ@M, K@MJMH OC@ JGGJRDI NO@KN JI OC@
JIDPMODJI @MQ@M CJNO:
Z PI OC@ MG@ @O JIDPMODJI ANNDNOIO.
Z @G@O Local Net Service Name Configuration OJ M@O@ I @IOMT DI [email protected] DG@ OJ HK OC@ JG @O @MQD@ H@ OJ OC@ CJNO, KJMO, I&! (TNO@H &!) PN@ T OC@ ON@.
&HKJMOIO
C@ JG @O @MQD@ H@ HPNO @ OC@
NH@ N OC@ &! DI JM@M JM @OPK J@ DI
$A OJ RJMF KMJK@MGT.
Z C@ ORACLE_HOME @IQDMJIH@IO QMDG@ HPNO @ N@O OJ OC@ DINOGGODJIDM@OJMT J OC@ MG@ ON@ GD@IO.
@@M OJ OC@ MG@ JPH@IOODJI JM DODJIG @ODGN JI JHKG@ODI OCDN NO@K.
End of Procedure
(Optional) Enable UTF-8 character encoding for Oracle databases
J @IG@ -8 CMO@M @IJDI JM MG@ ON@N DI $@I@NTN AHDIDNOMOJM
SO@INDJI, TJP HPNO @INPM@ OCO:
V JIDPMODJI @MQ@M 8.1.2 JM CDC@M DN DINOGG@.
V -8 NOMDI @IJDI DN @IG@ JI JIDPMODJI @MQ@M 8.1.2 JM CDC@M.
C@ ON@ CMO@M N@O HPNO @ N@O OJ AL32UTF8 OJ NPKKJMO OC@ PN@ J -8 CMO@M@IJDI. J Q@MDT OC@ CMO@M N@O, PN@ OC@ JGGJRDI JHHI:
SELECT * FROM NLS_DATABASE_PARAMETERS;
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 24
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&I OC@ M@NKJIN@, DNLS_CHARACTERSET DN N@O OJ AL32UTF8, IJ DODJIG ODJIN M@
M@LPDM@. OC@MRDN@, M@@M OJ OC@ MG@ NPKKJMO PD@ JM HJM@ DIJMHODJI JPO CMO@M
N@O HDMODJI:
COOK://[email protected]//B2835901/N@[email protected]/28298/[email protected]
MIDI
CMO@M-N@O HDMODJI DN IJI-M@Q@MNDG@ KMJ@NN.
&IJMM@O O JIQ@MNDJI I G@ OJ O JMMPKODJI, NJ
GRTN K@MJMH PGG FPK J OC@ ON@ @JM@
OO@HKODI OJ HDMO@ OC@ O OJ I@R CMO@M N@O.
&HKJMOIO
&I HJNO N@N, PGG @SKJMO I DHKJMO DN
M@JHH@I@ OJ KMJK@MGT JIQ@MO GG O OJ I@R
CMO@M N@O.
Microsoft SQL
+ GDF OJ NCJR N@ODJI
@OODI PK OC@ $@I@NTN AHDIDNOMOJM SO@INDJI
ON@ (JM DMJNJO @MQ@M)
J N@O PK OC@ DMJNJO @MQ@M 2008/2012 ON@ OCO DN PN@ T $@I@NTN
AHDIDNOMOJM SO@INDJI.
Start of Procedure
1. @@M OJ OC@ DMJNJO @MQ@M JPH@IOODJI OJ M@O@ OC@ DMJNJO @MQ@M!ON@ JM $A.
2. OMO @MQ@M I@H@IO OPDJ.
3. JII@O OJ DMJNJO @MQ@M N sa.
Z @MQ@M OTK@: Database Engine
Z @MQ@M IH@: Local
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 25
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Z APOC@IODODJI: SQL Server Authentication
4. M@O@ GJDI I KNNRJM JM OC@ $A ON@. JM @SHKG@: gax850admin
RDOC OC@ KNNRJM password.
5. M@O@ OC@ $A ON@ (JM @SHKG@, gax850) T PNDI OC@ GJDI OJ HF@ OCDN
GJDI OC@ JRI@M J OC@ ON@.
&HKJMOIO
C@I TJP M@O@ OC@ GJDI, PIC@F OC@ Enforcepassword policy C@F JS.
6. @MDT OCO TJP I JII@O OJ OC@ ON@ RDOC OC@ GJDI OCO TJP M@O@:
Z @MQ@M OTK@: Database Engine
Z @MQ@M IH@: LocalZ APOC@IODODJI: SQL Server Authentication
End of Procedure
PostgreSQL
+ GDF OJ NCJR N@ODJI
@OODI PK OC@ $@I@NTN AHDIDNOMOJM SO@INDJION@ (JM JNOM@)
J N@O PK OC@ JNOM@ ON@ OCO DN PN@ T $@I@NTN AHDIDNOMOJM SO@INDJI.
Start of Procedure
&HKJMOIO
&O DN M@JHH@I@ OJ PN@ JNOM@ Q@MNDJI 9.1.S.
1. @@M OJ OC@ JNOM@ 9.1 JPH@IOODJI OJ M@O@ OC@ JNOM@ !ON@ JM
$A.
2. OMO KAHDI.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 26
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3. @G@O OC@ JNOM@ 9.1 JII@ODJI I JII@O OJ OC@ JNOM@ ON@ RDOC
OC@ JGGJRDI PN@M IH@: postgres.
&HKJMOIO& JNOM@ 9.1 JII@ODJI DN IJO QDGG@,
TJP I M@O@ DO T GDFDI Add Server.
4. M@O@ GJDI I KNNRJM JM OC@ $A ON@.
JM @SHKG@: gax850admin RDOC OC@ KNNRJM password.
JP I @S@PO@ LP@MD@N T GDFDI Query Tool. JM @SHKG@:
CREATE USER gax WITH PASSWORD 'gax850admin' CREATEDB;
5. M@O@ OC@ $A ON@ (JM @SHKG@, gax850) T PNDI OC@ GJDI M@O@ DI O@K
4 OJ HF@ OCDN GJDI OC@ JRI@M J OC@ ON@.
create database gax850 owner gax;
6. JII@O OJ OC@ ON@ RDOC OC@ GJDI OCO TJP M@O@ DI O@K 4.
7. @MJMH OC@ JGGJRDI NO@KN D TJP M@ N@OODI PK I@R JIDPMODJI @MQ@M:
Z JP HPNO PKO@ OC@ !B JIDPMODJI DG@ pg_hba.confOJ GGJR OC@ GD@IO
OJ JII@O OJ OC@ [email protected] &NNP@ OC@ JHHI pg_ctl reload OJ JHKG@O@ OC@ PKO@ J OC@ !B
JIDPMODJI DG@.
&HKJMOIO
Y C@ JNOM@ [email protected] @ DINOGG@ JI OC@ CJNO RC@M@
!ON@ @MQ@M DN DINOGG@.
Y C@ PATH @IQDMJIH@IO QMDG@ HPNO@ N@O OJ OC@ bin DM@OJMT J
JNOM@.
End of Procedure
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 27
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Set up the host
@OODI PK OC@ CJNO JM $@I@NTN AHDIDNOMOJM
SO@INDJI N@MQ@M
Start of Procedure
1. & Q 6 JM 7 DN IJO GM@T DINOGG@ JI OC@ CJNO HCDI@ RC@M@ $@I@NTN
AHDIDNOMOJM SO@INDJI RDGG @ DINOGG@, DINOGG DO IJR N JGGJRN:
. !JRIGJ OC@ MG@ Q PIODH@ IQDMJIH@IO DO () MJH OC@ JGGJRDI
R@NDO@:
COOK://[email protected]/O@CI@ORJMF/EQ/EQN@/JRIGJN/
. (DIPS) @G@O OC@ tar.gz KF@.
@@M OJ OC@ MG@ JPH@IOODJI JM HJM@ DIJMHODJI JI CJR OJ
DINOGG OC@ OM.U KF@.
. (DIJRN) !JPG@ GDF OC@ Q DINOGG@M. C@ JIO@ION RDGG @ DINOGG@ DI OC@
DM@OJMT OCO TJP NK@DT PMDI OC@ DINOGGODJI.4. @O OC@ JGGJRDI @IQDMJIH@IO QMDG@N JM TJPM CJNO, N JGGJRN:
. DIPS
&IN@MO OC@ JGGJRDI GDI@N DIOJ OC@/etc/profile DG@:
Y export JRE_HOME=/usr/lib/java/jre-/jre
Y export PATH = $PATH: /usr/lib/java/jre-/jre/bin
J JPO I GJ DI DI OJ ODQO@ OC@ I@R @IQDMJIH@IO QMDG@N DI OC@PMM@IO N@NNDJI.
. DIJRN
Y M@O@ I@R TNO@H MDG@ IH@ JRE_HOME I PN@ OC@ KOC
OCO RN PN@ PMDI DINOGGODJI N OC@ QGP@ (JM @SHKG@,
C:\Programs\Java\jre1.6.0_23).
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 28
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Y DO OC@ Path QMDG@ I KK@I C:\Programs\Java\
jre1.6.0_23\bin OJ OC@ @SDNODI QGP@.
3. &INOGG JG JIOMJG A@IO JI OCDN CJNO. JM @ODG@ DINOMPODJIN, M@@M OJ OC@
MH@RJMF !@KGJTH@IO $PD@.
End of Procedure
Install the GAX server on a host
Linux
+ GDF OJ NCJR N@ODJI
&INOGGDI $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M
JI DIPS CJNO
Prerequisites
V C@ @IQDMJIH@IO QMDG@ JMJRE_HOME CN @@I JIDPM@ (N@@ O@K 2 J@OODI PK OC@ CJNO JM $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M).
Start of Procedure
1. JKT OC@ & OJ OC@ CJNO HCDI@.
2. QDO@ OJ OC@ JG@M OJ RCDC TJP JKD@ OC@ &, I CI@ OC@ K@MHDNNDJIN J OC@
DINOGGODJI DG@ T @IO@MDI OC@ JGGJRDI JHHI:
chmod 755 install.sh
3. PI OC@ DINOGGODJI DG@ OJ @SOMO I JKT OC@ I@@NNMT DG@N T @IO@MDI OC@
JGGJRDI JHHI:
./install.sh
&HKJMOIO
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 29
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C@I TJP DINOGG $@I@NTN AHDIDNOMOJM
SO@INDJI, TJP HDCO M@@DQ@ OC@ JGGJRDI @MMJM
H@NN@ OCO DIDO@N OCO DINOGGODJI RN
PINP@NNPG:Unable to find configurationinformation. Either you have notused configuration wizards and the
GCTISetup.ini file was not createdor the file is corrupted.
&IJM@ OCDN H@NN@; $@I@NTN AHDIDNOMOJM
SO@INDJI RN DINOGG@ NP@NNPGGT.
4. QDO@ OJ OC@ JG@M DI RCDC TJP DINOGG@ $A I MPI OC@ gax_startup.sh DG@.
Important
V C@ $A DINOGG@M M@O@N setenv.sh DG@ OCO @IG@N TJP OJ EPNO OC@ H@HJMTN@OODIN JM $A. C@ setenv.sh DG@ @DI@N OC@ H@HJMT (A) N@OODIN JM $A OJ1024 B. JP I CI@ OC@ H@HJMT N@OODI DI OC@ setenv.sh DG@ OJ D@M@IOQGP@. & TJP @IG@ @IMTKODJI, @INPM@ OCO TJP HF@ OC@ JGGJRDI PKO@N OJ
OC@ setenv.sh DG@. C@ setenv.sh DG@ JIODIN OC@ JGGJRDI GDI@N:
# Uncomment the following lines only if you are going to useTLS. Don't forget to set the correct path and password.#export JAVA_OPTS="$JAVA_OPTS -Djavax.net.ssl.trustStore=/path_to_jre/jre6/lib/security/cacerts"#export JAVA_OPTS="$JAVA_OPTS-Djavax.net.ssl.trustStorePassword=secret_password"
# This line defines the memory (RAM) settings for GAX. If youhave more RAM available for GAX, adjust both valuesaccordingly
export JAVA_OPTS="$JAVA_OPTS -Xms1024m -Xmx1024M"
# Uncomment following line to activate psdk.logs, it'srecommended to let this option deactivated#export JAVA_OPTS=%JAVA_OPTS%
-Dcom.genesyslab.platform.commons.log.loggerFactory=com.genesyslab.platform.commons.log.Log4JLoggerFactoryImpl
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 30
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# Enable this option for SSL Debugging#export JAVA_OPTS=%JAVA_OPTS% -Djavax.net.debug=all
JGGJR OC@ DINOMPODJIN DI OC@ DMNO GDI@ T PIJHH@IODI OC@ DIDO@ GDI@N @GJR DO
I N@OODI OC@ KOC I KNNRJM.
V JP HPNO M@O@ OMPNO NOJM@ I N@O OC@ OMPNO NOJM@ KOC JMDIGT. @@ MINKJMO
T@M @PMDOT JM HJM@ DIJMHODJI.
End of Procedure
Windows
+ GDF OJ NCJR N@ODJI
&INOGG $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M JI
DIJRN @MQ@M CJNO
Prerequisites
V C@ @IQDMJIH@IO QMDG@ JMJRE_HOME CN @@I JIDPM@ (N@@ O@K 2 J@OODI PK OC@ CJNO JM $@I@NTN AHDIDNOMOJM SO@INDJI N@MQ@M).
Start of Procedure
1. JKT OC@ & OJ OC@ CJNO HCDI@.
2. PI OC@ setup.exe DINOGGODJI DG@ OJ @SOMO I JKT OC@ I@@NNMT DG@N.
& OC@M@ DN I @SDNODI DINOGGODJI J $A JI OC@ CJNO, OC@ DINOGG@M RDGG DNKGT DGJ
JS OCO KMJHKON TJP OJ JIDMH RC@OC@M JM IJO TJP RIO OJ HDIODI OC@ @SDNODI
DINOGGODJI.
3. QDO@ OJ OC@ JG@M DI RCDC TJP DINOGG@ $A I MPI OC@ gax_startup.bat DG@.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 31
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Important
V C@ $A DINOGG@M M@O@N setenv.bat DG@ OCO @IG@N TJP OJ EPNO OC@ H@HJMTN@OODIN JM $A. C@ setenv.bat DG@ @DI@N OC@ H@HJMT (A) N@OODIN JM $A OJ1024 B. JP I CI@ OC@ H@HJMT N@OODI DI OC@ setnev.bat DG@ OJ D@M@IOQGP@. & TJP @IG@ @IMTKODJI, @INPM@ OCO TJP HF@ OC@ JGGJRDI PKO@N OJ
OC@ setenv.bat DG@. C@ setenv.bat DG@ JIODIN OC@ JGGJRDI GDI@N:REM Uncomment the following lines only if you are going touse TLS. Don't forget to set the correct path and password.REM set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStore="C:\Program Files\Java\jre6\lib\security\cacerts"REM set JAVA_OPTS=%JAVA_OPTS%-Djavax.net.ssl.trustStorePassword=secret_password
JGGJR OC@ DINOMPODJIN DI OC@ DMNO GDI@ T PIJHH@IODI OC@ DIDO@ GDI@N @GJR DO
I N@OODI OC@ KOC I KNNRJM.
V JP HPNO M@O@ OMPNO NOJM@ I N@O OC@ OMPNO NOJM@ KOC JMDIGT. @@ MINKJMO
T@M @PMDOT JM HJM@ DIJMHODJI.
End of Procedure
Deploy GAX
Deploy GAX Using Setup Mode (Existing Deployment)
+ GDF OJ NCJR N@ODJI
!@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
(SDNODI !@KGJTH@IO)
Start of Procedure
1. JII@O OJ $A GJGGT T JK@IDI NPKKJMO@ R@ MJRN@M I IQDODI OJ OC@
GJODJI J TJPM $A CJNO (JM @SHKG@: http://localhost:8080/gax/).
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 32
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&HKJMOIO
@OPK J@ DN @NNDG@ JIGT OCMJPC GJG
JII@ODJI. JP IIJO PN@ @OPK J@ D TJP
JII@O M@HJO@GT OJ OC@ $A CJNO.
2. @G@O OC@ Username D@G I @IO@Mroot. BT @PGO, OC@M@ DN IJ KNNRJM.
3. GDF Log In.4. CJJN@ Connect to an Existing Deployment.5. JP HPNO KMJQD@ JIDPMODJI DIJMHODJI JPO OC@ @SDNODI I@H@IO
MH@RJMF @KGJTH@IO. CDN NM@@I KM@-KJKPGO@N RDOC @SDNODI @ODGN JPO OC@
@KGJTH@IO, NPC N:
Z Primary Configuration Server HostZ Port IPH@MZ Default Client Application NameZ UsernameZ Password
& OC@M@ M@ IT @MMJMN, $A KMJHKON TJP OJ M@-@IO@M OC@ JIDPMODJI DIJMHODJI.
6. GDF Next.7. @MJMH JI@ J OC@ JGGJRDI ODJIN. & TJP DIO@I OJ PN@ OC@ PGN@ 8.5 KGP-DI RDOC
$A, TJP HPNO CJJN@ OC@ DMNO JKODJI.
Z @G@O OC@ $A AKKGDODJI JE@O OJ @ NNJDO@ RDOC OC@ @SDNODI DINOI@.
C@ GDNO DIGP@N GG JE@ON J OTK@ AKKGDODJIN RDOC NPOTK@ J @DOC@M
$$@I@NTNAHDIDNOMOJM@MQ@M JM $$@I@NTN$@I@MD@MQ@M. & OC@
NNJDO@ JNO JE@O CN OC@ NH@ CJNO IH@N JM & M@NN@N N OC@PMM@IO $A DINOI@, DO DN CDCGDCO@ N recommended.
Z M@O@ I@R AKKGDODJI JE@O. JP HPNO KMJQD@ OC@ JGGJRDI DIJMHODJI:
Y Administrator Extension Application Object NameXIO@M OC@IH@ J OC@ AKKGDODJI JE@O OJ M@O@.
Y TemplateX@G@O OC@ KKGDODJI O@HKGO@ OJ PN@.& OC@ JNO JE@O J@N IJO @SDNO, DO DN POJHODGGT M@O@.
8. GDF Next.9. $A KMJHKON TJP OJ @IO@M JIDPMODJI DIJMHODJI JM OC@ $A ON@. CDN
NM@@I KM@-KJKPGO@N RDOC @SDNODI @ODGN OCO HDCO @ NOJM@ DI JIDPMODJI
@MQ@M. JP HPNO KMJQD@ OC@ JGGJRDI JIDPMODJI DIJMHODJI:
Z Database Server TypeZ Database HostZ Port (IPH@MD JIGT)Z Database NameZ UsernameZ Password
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 33
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10. GDF Next.11. $A Q@MDD@N OC@ ON@ Q@MNDJI I M@O@N (JM PKO@N) OC@ ON@ @NN
JIDPMODJI. & I @MMJM JPMN, I @MMJM H@NN@ DNKGTN I TJP I @DOC@M
I@G JM M@NOMO OC@ @KGJTH@IO KMJ@NN.
12. GDF Finish.13. $A M@NOMON OJ DIDNC OC@ N@OPK JK@MODJI. C@I DO DN JI@, $A DNKGTN OC@ GJDI
NM@@I I TJP I GJDI OJ $A.
End of Procedure
Deploy GAX using Setup Mode (New Deployment)
+ GDF OJ NCJR N@ODJI
&HKJMOIO
@OPK J@ IIJO @ PN@ JM I@R @KGJTH@ION J
I@H@IO MH@RJMF 8.5.
!@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI (@R
!@KGJTH@IO)
Prerequisites
V $@I@NTN !@KGJTH@IO A@IO ($!A) HPNO @ DINOGG@ JI KJMO 5000 JI OC@ N@MQ@M OCO
RDGG MPI JIDPMODJI @MQ@M I !ON@ @MQ@M.
V C@ DINOGGODJI KF@N JM JIDPMODJI @MQ@M I !ON@ @MQ@M M@ GJO@
DI GJODJI @NNDG@ OJ OC@ $A CJNO HCDI@.
Start of Procedure
1. JII@O OJ $A GJGGT T JK@IDI NPKKJMO@ R@ MJRN@M I IQDODI OJ OC@
GJODJI J TJPM $A CJNO (JM @SHKG@: http://localhost:8080/gax/).
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 34
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&HKJMOIO
@OPK J@ DN @NNDG@ JIGT OCMJPC GJG
JII@ODJI. JP IIJO PN@ @OPK J@ D TJP
JII@O M@HJO@GT OJ OC@ $A CJNO.
2. @G@O OC@ Username D@G I @IO@Mroot. BT @PGO, OC@M@ DN IJ KNNRJM.
3. GDF Log In.4. CJJN@ Install a New Deployment.5. &I OC@ Installation Packages KI@, KMJQD@ OC@ JGGJRDI DIJMHODJI:
Z Configuration Server IP PathXIO@M OC@ KOC OJ OC@ JIDPMODJI @MQ@MDINOGGODJI KF@ .UDK DG@ (DIJRN) JM OM.U DG@ (DIPS). C@ DG@ HPNO
JIODI OC@ ip I Templates DM@[email protected] Database Server IP PathXIO@M OC@ KOC OJ OC@ !ON@ @MQ@M
DINOGGODJI KF@ .UDK DG@ (DIJRN) JM OM.U DG@ (DIPS). C@ DG@ HPNO
JIODI OC@ ip I Templates DM@[email protected]. GDF Next.7. &I OC@ Configuration Server Details N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI.
JH@ D@GN M@ KJKPGO@ T @PGO QGP@N.
Z Installation Path on Target HostXC@ DINOGGODJI KOC OJ RCDCJIDPMODJI @MQ@M RDGG @ DINOGG@.
Z Primary Configuration Server HostXIO@M OC@ IH@ J OC@ MDHMTJIDPMODJI @MQ@M CJNO.
Z PortXIO@M OC@ KJMO IPH@M JM OC@ MDHMT JIDPMODJI @MQ@M.
Z Target Host OS TypeX@G@O OC@ JK@MODI NTNO@H PN@ T OC@ OM@O CJNO.
&HKJMOIO
AGOCJPC I@H@IO MH@RJMF NPKKJMON
QMDJPN JK@MODI NTNO@HN, $A I JIGT
@KGJT JIDPMODJI @MQ@M I !ON@
@MQ@M JI DIJRN @MQ@M 2003/2008/2012
JM @ O IO@MKMDN@ DIPS 5.5/6. @@
M@M@LPDNDO@N JM HJM@ DIJMHODJI JI
JK@MODI NTNO@HN OCO M@ NPKKJMO@ T
$A.
Z Management PortXIO@M OC@ KJMO IPH@M JM OC@ I@H@IO JMO.8. GDF Next.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 35
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9. (KODJIG) GDF OC@ Install Backup Configuration ServerC@F JS OJ DINOGG BFPK JIDPMODJI @MQ@M. JP HPNO KMJQD@ OC@ JGGJRDI DIJMHODJI:
Z Backup Configuration Server HostXIO@M OC@ IH@ J OC@ BFPKJIDPMODJI @MQ@M CJNO.
Z PortXIO@M OC@ KJMO IPH@M JM OC@ BFPK JIDPMODJI @[email protected] Management PortXIO@M OC@ KJMO IPH@M JM OC@ BFPK I@H@IO
JMO.
10. GDF Next.11. &I OC@ Database Server Details N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI. JH@
D@GN M@ KJKPGO@ T @PGO QGP@N.
Z Installation Path on Target HostXC@ DINOGGODJI KOC OJ RCDC !ON@@MQ@M RDGG @ DINOGG@.
Z PortXIO@M OC@ KJMO IPH@M JM OC@ [email protected]. GDF Next.13. &I OC@ Configuration Server Database N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI.
JH@ D@GN M@ KJKPGO@ T @PGO QGP@N.
Z Database Server TypeX@G@O OC@ ON@ OTK@ OJ @ PN@ T $A:MG@, JNOM@, JM @MQ@M.
Z Database HostXIO@M OC@ IH@ J OC@ ON@ CJNO.Z PortXIO@M OC@ KJMO IPH@M JM OC@ [email protected] Database NameXIO@M OC@ IH@ J OC@ [email protected] UsernameXIO@M OC@ PN@M IH@ OJ PN@ RC@I @NNDI OC@ [email protected] PasswordXIO@M OC@ KNNRJM OJ PN@ RC@I @NNDI OC@ ON@.
&HKJMOIO$A PN@N @PGO QGP@N JM NJH@ @KGJTH@IO
KMH@O@MN. C@N@ @PGO QGP@N M@ IJO
KM@N@IO@ OJ OC@ PN@M. & TJP RIO OJ JQ@MMD@
OC@N@ @PGO QGP@N, TJP HPNO @DO OC@ JGGJRDI
DG@ DI OC@\confDM@OJMT:
asd_hostinfo.properties, asd_silentini_.properties
14. A KMJM@NN DIDOJM DNKGTN RCDG@ $A K@MJMHN OC@ @KGJTH@IO. & I @MMJM JPMN,
I @MMJM H@NN@ DNKGTN I TJP I @DOC@M I@G JM M@NOMO OC@ @KGJTH@IO
KMJ@NN.
15. GDF Next.16. &I OC@ Configuration Server Details N@ODJI, KMJQD@ OC@ JGGJRDI DIJMHODJI.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 36
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Z Administrator Extension Application Object NameXIO@M OC@ IH@ JOC@ $A AKKGDODJI JE@O.
17. GDF Next.18. &I OC@ Administrator Extension Database Details N@ODJI, KMJQD@ OC@ JGGJRDI
DIJMHODJI. JH@ D@GN M@ KJKPGO@ T @PGO [email protected] Database Server TypeX@G@O OC@ ON@ OTK@ OJ @ PN@ T OC@ $A
ON@: MG@, JNOM@, JM @MQ@M.
Z Database HostXIO@M OC@ IH@ J OC@ $A ON@ CJNO.Z PortXIO@M OC@ KJMO IPH@M JM OC@ $A [email protected] Database NameXIO@M OC@ IH@ J OC@ $A [email protected] UsernameXIO@M OC@ PN@M IH@ OJ PN@ RC@I @NNDI OC@ $A [email protected] PasswordXIO@M OC@ KNNRJM OJ PN@ RC@I @NNDI OC@ $A ON@.
19. GDF Next.20. $A Q@MDD@N OC@ ON@ Q@MNDJI I M@O@N (JM PKO@N) OC@ ON@ @NN
JIDPMODJI. & I @MMJM JPMN, I @MMJM H@NN@ DNKGTN I TJP I @DOC@M
I@G JM M@NOMO OC@ @KGJTH@IO KMJ@NN.
21. GDF Finish.22. $A M@NOMON OJ DIDNC OC@ N@OPK JK@MODJI. C@I DO DN JI@, $A DNKGTN OC@ GJDI
NM@@I I TJP I GJDI OJ $A.
End
Important
@OPK J@ M@N NMDKO DG@N MJH &N I @S@PO@N OC@H JI OC@ OM@O ON@OCMJPC !B JII@ODJI. NMDKO DG@N NCJPG JGGJR OC@N@ MPG@N:
1. ::= {[] | [] | []}A script consists of a sequence of statements or comments, with orwithout delimiters in between.
2. ::= "/*"{ } "*/"|//{}|"--"{ }A single-line comment starts with "//" or "--" and ends with theline.
A multi-line comment starts with "/*" and ends with "*/".
3. < Delimiter > ::= "go"|"/"|";"An instance of go or / is a strong delimiter which delimits anystatements.An instance of ; is a weak delimiter which delimits all other
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 37
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statements except .
4. ::= '{}'|"{}"Quotations can appear inside a statement. Any characters inside
quotations are not treated as a statement, delimiter, or comment.
5. ::= |::="CREATE PROCEDURE"|"CREATE OR REPLACEPROCEDURE"{|}"go"|"/"|::=
"INSERT"|"UPDATE"|"DELETE"|"DROP"|"CREATE"|"ALTER"|"COMMIT"|"ROLLBACK"|"A create procedure statement must be specifically delimited by astrong delimiter.A simple statement can be delimited by a delimiter, a comment, oranother statement.
6. All keywords are case insensitive.
End of Procedure
Add SCS Connection
$A HPNO CQ@ JII@ODJI OJ JGPODJI JIOMJG @MQ@M () JM OC@ TNO@H !NCJM OJ
PIODJI.
ADI JII@ODJI OJ MJH $A
Start of Procedure
1. &I $A, J OJ JIDPMODJI I@M.
2. JQ@M JQ@M OC@ Environment DJI I N@G@O Applications DI OC@ KJK-PK GDNO.
3. &I OC@ Applications GDNO, JK@I OC@ AKKGDODJI JE@O JM $A.4. &I OC@ $A AKKGDODJI JE@O @ODGN RDIJR, GDF OC@ Connections O.5. GDF Add.6. &I OC@ KJK-PK RDIJR, @IO@M DIJMHODJI JPO OC@ JII@ODJI OJ . @@M OJ OC@
KMJ@PM@ "M@ODI AKKGDODJI E@ON" JI OC@ AKKGDODJIN K@ JM HJM@
DIJMHODJI.
7. GDF OK.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 38
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8. GDF Save.9. @NOMO $A.
End of Procedure
Deploying GAX via the Command LineJP I GNJ @KGJT $A QD OC@ JHHI GDI@ T PNDI N@OPK DG@ OJ KMJQD@ @KGJTH@IO
DINOMPODJIN. CDN @OPM@ DN PN@PG JM NDOPODJIN DI RCDC TJP IIJO @NN OC@ $A CJNO
QD M@HJO@ @NFOJK JII@ODJI.
!@KGJTDI $A QD OC@ JHHI DI@
Prerequisites
JP CQ@ JHKG@O@ OC@ JGGJRDI KMJ@PM@N:
V @O PK OC@ ON@
V @O PK OC@ CJNO
V &INOGG OC@ $A N@MQ@M JI CJNO
Start of Procedure
1. M@O@ N@OPK DG@ OJ KMJQD@ @KGJTH@IO DINOMPODJIN JM OC@ JHHI-GDI@MPH@IO. C@ N@OPK DG@ HPNO JIODI OC@ JGGJRDI JIO@IO:
Configuration_Server_Host=Configuration_Server_Port=Default_Client_Application_Name=Configuration_Server_Username=Configuration_Server_Password=Application_Object_Name=
Database_Server_Type=Database_Host=Database_Port=Database_Name=Database_Username=Database_Password=
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTDI $@I@NTN AHDIDNOMOJM SO@INDJI
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 39
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&HKJMOIO
Z JP HPNO KMJQD@ QGD QGP@ JM @C
KMH@O@M DI OC@ N@OPK DG@.
Z JM Database_Server_Type JIGT OC@
JGGJRDI QGP@N M@ QGD: oracle,
mssql, JMpostgre.
2. IO@M OC@ JGGJRDI JHHI DI JHHI-GDI@ RDIJR, M@KGDI
RDOC OC@ IH@ J OC@ DG@ TJP M@O@ DI O@K 1:
java -jar gax.war -setup gax
End of Procedure
Configuring GAX Properties
AO@M $A NOMON JM OC@ DMNO ODH@, DO @I@MO@N OC@ JGGJRDI DG@N I JG@MN DI OC@
DINOGGODJI DM@OJMT:
V conf/gax.properties
V webapp
V logsV jsp
JP I JIDPM@ $A T @DODI OC@ gax.properties DG@. C@ JKODJIN NK@DD@ DI OC@
gax.properties DG@ M@ PN@ T $A @JM@ DO JII@ON OJ JIDPMODJI @MQ@M. J N@O
DODJIG JIDPMODJI JKODJIN, N@@ JIDPMODJI KODJIN.
DK
GDF OCDN GDIF OJ M@ HJM@ @I@MG DIJMHODJI JPO
[email protected] DG@N.
C@ JGGJRDI JKODJIN I @ JIDPM@:
Option Description Possible Values Default Value
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI $A MJK@MOD@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 40
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accesslog_enabledIG@N @NN
GJDIOMP@, GN@ OMP@
accesslog_filenameDG@ IH@ JM OC@
@NN GJQGD DG@IH@
./GJN/COOK-
TTTTHH.GJ
accesslog_timezoneDH@ UJI@ JM OC@
@NN GJ
AIT QGD ODH@UJI@ J@(N@@ DH@ JI@N JM
GDNO).
$
accesslog_append
AO@M $A DN M@NOMO@,
NK@DD@N RC@OC@M OJ
KK@I OJ @SDNODI
@NN GJ
OMP@, GN@ OMP@
accesslog_extended
K@DD@N RC@OC@M OJ
DIGP@ @SO@I@
DIJMHODJI DI OC@
@NN GJ
OMP@, GN@ GN@
accesslog_cookiesK@DD@N RC@OC@M OJ
DIGP@ JJFD@N DI OC@
@NN GJ
OMP@, GN@ GN@
accesslog_retaindaysK@DD@N IPH@M J
TN OJ M@ODI OC@
@NN GJ
DIO@@M 90
appK@DD@N OC@ $A
AKKGDODJI JE@O
SDNODI AKKGDODJI
JE@O IH@
backup_portK@DD@N OC@ FPK
JIDPMODJI @MQ@M
JMO
DIO@@M
backup_host
K@DD@N OC@ FPK
JIDPMODJI @MQ@M
JNO, RMDOO@I N PGGT
PGDD@ !JHDI
H@ (!) JM &
GD ! JM &
host
K@DD@N OC@ KMDHMT
JIDPMODJI @MQ@M
JNO, RMDOO@I N PGGT
PGDD@ !JHDI
H@ (!) JM &
GD ! JM &
http_port !@DI@N OC@ KJMO DIO@@M 8080
https_port!@DI@N OC@
KJMODIO@@M 8443
keystore_pathK@DD@N OC@ F@TNOJM@
KOCGD KOC
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI $A MJK@MOD@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 41
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keystore_passwordK@DD@N OC@ F@TNOJM@
KNNRJM
JO@: C@ KNNRJM DN
@IMTKO@ I HPNO IJO
@ HJDD@ DM@OGT.
&INO@, M@@M OJ O@K 4 J
@OODI PK JMPN@ RDOC $@I@NTN
AHDIDNOMOJM SO@INDJI.
max_cfg_connection
K@DD@N OC@
HSDHPH IPH@M J
JII@ODJIN OJ GGJR
MJH $A OJ
JIDPMODJI @MQ@M.
J GGJR PIGDHDO@
JII@ODJIN, N@O OC@
QGP@ OJ-1
.
-1 JM IT KJNDODQ@ DIO@@M 200
max_idle_time
K@DD@N OC@
HSDHPH DG@ ODH@, DI
HDGGDN@JIN, @JM@
POJHOD GJJPO
DIO@@M 1000*60*60
portK@DD@N OC@ KMDHMT
JIDPMODJI @MQ@M
JMO
DIO@@M
root_urlK@DD@N OC@ MJJO
(CJNO:KJMO/MJJO)/gax
samlIG@N DIG@ DI
IOMP@, GN@ GN@
saml_entityidIDLP@ A IODOT
&! JM &OMDI
saml_idp_metadata
K@DD@N GJODJI J
& H@OO, N I
JM DG@
GJODJI
OMDI
saml_landingpageK@DD@N OC@ DIG@
DI I GIDI K@OMDI
supported_protocol
!@DI@N OC@ KMJOJJG OJ
PN@ RC@I
JHHPIDODI RDOC
OC@ N@MQ@M
http/https/both http
&HKJMOIO
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI $A MJK@MOD@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 42
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KODJIN M@GO@ OJ DIG@ DI I () HDCO IJO @
QDGG@ OJ GG PNOJH@MN.
Configuring ADDP Connections
C@ AQI@ !DNJII@ODJI !@O@ODJI MJOJJG (A!!) DN $@I@NTN KMJKMD@OMT -JI OJ
OC@ /& NOF. &O DHKG@H@ION K@MDJD KJGG RC@I IJ OPG ODQDOT JPMN JQ@M DQ@I
JII@ODJI. & JIDPMG@ ODH@JPO @SKDM@N RDOCJPO M@NKJIN@ MJH OC@ JKKJNDO@ KMJ@NN,
OC@ JII@ODJI DN JIND@M@ GJNO.
$@I@NTN M@JHH@IN @IGDI A!! JI OC@ GDIFN @OR@@I IT KDM J $@I@NTN
JHKJI@ION. A!! C@GKN @O@O JII@ODJI DGPM@ JI JOC OC@ GD@IO I OC@ N@MQ@M [email protected] HJNO JII@ODJIN, @IGDI @O@ODJI JI OC@ GD@IO ND@ JIGT DN NPDD@IO I DO M@P@N
I@ORJMF OMD. JR@Q@M, $@I@NTN NOMJIGT M@JHH@IN OCO TJP PN@ @O@ODJI JI JOC
ND@N JM GG JII@ODJIN @OR@@I JIDPMODJI @MQ@M I DON GD@ION (DIGPDI JGPODJI
JIOMJG &IO@M@), N R@GG N @OR@@I IT ORJ -@MQ@MN.
@@M OJ OC@ MH@RJMF !@KGJTH@IO $PD@ JM HJM@ DIJMHODJI JI A!!.
Using ADDP with GAX$@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON A!! JII@ODJIN OJ OC@ JGGJRDI JHKJI@ION:
V JIDPMODJI @MQ@M (A!! GRTN @IG@)
V @NN@ @MQ@M (A!! @IG@ JKODJIGGT OCMJPC JII@ODJI KMH@O@MN)
AO NOMOPK, $A DIDODO@N JII@ODJI OJ JIDPMODJI @MQ@M RDOC A!! @IG@ PNDI OC@
JGGJRDI @PGO QGP@N:
V JG DH@JPO: 20
V @HJO@ DH@JPO: 20
V M@: On
AO@M @NOGDNCDI OC@ JII@ODJI, $A M@N OC@ A!! KMH@O@MN NK@DD@ DI OC@JII@ODJI OJ JIDPMODJI @MQ@M, I D JIDPM@, OC@ ODH@JPON M@ M@N@O TIHDGGT
N@ JI OC@ JIDPM@ QGP@N (IJ M@-JII@ODJI DN I@@@).
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI A!! JII@ODJIN
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 43
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C@ A!! KMH@O@MN JM @NN@ @MQ@M M@ M@ MJH JIDPMODJI @MQ@M @JM@ OC@
JII@ODJI OJ @NN@ @MQ@M DN DIDODGDU@. A!! DN IJO @IG@ JI OC@ JII@ODJI OJ
@NN@ @MQ@M D JIDPMODJI QGP@N M@ IJO @DI@.
@@M OJ OC@ $@I@NTN AHDIDNOMOJM SO@INDJI @GK JM HJM@ DIJMHODJI JI JIDPMDIA!! JII@ODJIN.
&HKJMOIO
V C@ ODH@JPO QGP@N M@ EPNO@ N@ JI OC@
RJMFGJ @SK@MD@I@ T JHKJI@ION RDOC
A!! @IG@. JP I DIM@N@ OC@ ODH@JPO D
OC@ JHKJI@ION M@ C@QDGT GJ@.
V JP HPNO M@NOMO $A RC@I I A!!
JII@ODJI DN N@Q@M@. @NOMO $A OJ M@-@NOGDNC OC@ JII@ODJI.
Prerequisites for Genesys Administrator ExtensionModules
CDN N@ODJI @NMD@N KM@M@LPDNDO@N OJ @ H@O @JM@ DINOGGDI JM PNDI OC@ PIODJIG
HJPG@N J $@I@NTN AHDIDNOMOJM SO@INDJI. C@N@ M@ DI DODJI OJ OC@ ND
KM@M@LPDNDO@N GDNO@ C@M@, I M@ NK@DD OJ OC@ JMM@NKJIDI HJPG@.
&HKJMOIO
IG@NN NK@DD@ JOC@MRDN@, GG JHHIN OCO M@
@IO@M@ JI JHHI GDI@ DI OCDN N@ODJI NCJPG @
DNNP@ N MJJO PN@M (JHHI KMJHKO J#) JM N
M@PGM PN@M (JHHI KMJHKO J$).
B@JM@ PNDI JGPODJI !@KGJTH@IO OJ @KGJT JGPODJIN OJ GJG I M@HJO@ CJNON, TJP HPNO@INPM@ OCO OC@ JGGJRDI KM@M@LPDNDO@N M@ H@O:
V JNON M@ N@O PK I MPIIDI O OC@ M@HJO@ GJODJIN, I M@ MPIIDI JG JIOMJG
A@IO (A) I $@I@NTN !@KGJTH@IO A@IO ($!A). N@ OC@ DINOMPODJIN DI
Genesys Administrator Extension Help.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 44
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V C@ JGGJRDI JIDPMODJI JKODJIN M@ @DI@ JI OC@ Options O J OC@ $@I@NTNAHDIDNOMOJM SO@INDJI N@MQ@M AKKGDODJI JE@O DI OC@ asd N@ODJI:
Z silent_ini_pathZ local_ip_cache_dir
@@M OJ JIDPMODJI KODJIN JM HJM@ DIJMHODJI JPO OC@N@ JKODJIN.
V AI KKMJKMDO@ GD@IO DN DINOGG@ JM NJGPODJI @DIDODJIN OCO DIGP@
JHHIN. JP I PN@ OC@ JGGJRDI GD@ION JM @C ON@
OTK@:
Z MG@X*GPN
Z DMJNJO @MQ@MXNLGH
Z JNOM@XKNLG
JM OC@ @KGJTH@IO J MH@O@M $MJPKN, @INPM@ OCO TJP CQ@ RMDO@ K@MHDNNDJIN OJ OC@
Transactions JG@M J OC@ O@IIO JI RCDC OC@ MH@O@M $MJPK DN @KGJT@. JP HPNO GNJCQ@ RMDO@ KMDQDG@@N JM OC@ Voice Platform Profiles JG@M OJ @KGJT OC@ JD@ KKGDODJII/JM RMDO@ KMDQDG@@N JM OC@ Routing Scripts JG@M OJ @KGJT $@I@NTN &! JM MJPODI NOMO@D@N. C@M@ M@ IJ DODJIG KM@M@LPDNDO@N JM PNDI K@MODJIG MH@O@M
I@H@IO DI $@I@NTN AHDIDNOMOJM SO@INDJI. JR@Q@M, @INPM@ OCO TJPM &IO@MODJI
JPODI !@NDI@M (&!) MJPODI NOMO@D@N M@@M@I@ OC@ Transaction JE@ON [email protected]@MODJIG MH@O@M I@H@IO RJMFN OJ@OC@M RDOC MJPODI NOMO@D@N, MJPODI
NOMO@D@N, $ QJD@ KKGDODJIN, I $@I@NTN BPNDI@NN PG@N.
&HKJMOIOK@MODJIG MH@O@M I@H@IO J@N IJO GJ
NOMO@D@N JI !N JM PKGJ KKGDODJIN OJ KKGDODJI
N@MQ@MN. JP HPNO J OCDN HIPGGT JM GG
KMH@O@MDU@ JE@ON.
J PN@ APDJ @NJPM@ I@H@IO DI $@I@NTN AHDIDNOMOJM SO@INDJI, TJP HPNO J OC@
JGGJRDI:
V A OC@ JIDPMODJI JKODJI N@ODJI I JKODJIN JM DIPS JM DIJRN @MQ@M.
DIPS:
+ GDF C@M@ OJ M@Q@G J@
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 45
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[arm]local_announcement_folder=announcement
local_music_folder=musiclocal_os=RHEL5
local_path=/opt/gax/armlocal_sox_path=/usr/bin/soxtarget_announcement_folder=announcementtarget_music_folder=musictarget_os=RHEL5target_path=/mnt/arm/target
delete_from_db_after_processing=false
DIJRN @MQ@M:
+ GDF C@M@ OJ M@Q@G J@
[arm]local_announcement_folder=announcementlocal_music_folder=musiclocal_os=Windowslocal_path=C:\GCTI\GAX\arm\local
local_sox_path=C:\GCTI\GAX\sox\sox.exetarget_announcement_folder=announcementtarget_music_folder=musictarget_os=Windows
target_path=C:\GCTI\GAX\arm\targetdelete_from_db_after_processing=false
@@ JIDPMODJI KODJIN JM @ODG@ @NMDKODJI J OC@ JIDPMODJI JKODJIN.
V & TJP RDGG @ JIQ@MODI PDJ DG@ JMHON, TJP HPNO DINOGG J (JPI SCI@)
@JM@ JDI IT JIQ@MNDJIN. $@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON OC@
PIG@ J DI @O 5 (Q@MNDJI 12) JIGT. I DIJRN, J Q@MNDJI 14.3.1 DN
NPKKJMO@.
V &I OC@ PMM@IO M@G@N@, $@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON JIGT J Q@MNDJI
14.3.1. JGGJR OC@ KMJ@PM@ &INOGGDI J @GJR.
V @O PK OC@ OM@O NOJM@ JM APDJ @NJPM@ I@H@IO T JGGJRDI OC@KMJ@PM@ @OODI PK A PIODH@ @ @MQ@M@GJR. CDN KMJ@PM@ N@ON PK I
AKC@ R@ N@MQ@M JI @ O IO@MKMDN@ DIPS CJNO. I OCDN CJNO, DO M@O@N
NCM@ DM@OJMT MJH RCDC PDJ DG@N M@ M@OMD@Q@ T APDJ @NJPM@
I@H@IO, I OJ RCDC $@I@NTN AHDIDNOMOJM SO@INDJI RMDO@N PDJ M@NJPM@
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 46
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DG@N N OC@T M@ PKGJ@ T PN@MN. C@ NCM@ DM@OJMT DN @NNDG@ MJH OC@
$@I@NTN AHDIDNOMOJM SO@INDJI CJNO I DN M@@MM@ OJ N "OM@O NOJM@".
&INOGGDI JJ DINOGG J OJ @IG@ JIQ@MNDJI J PDJ M@NJPM@N OJ W-GR, -GR, I NH JMHON.
CDN KMJ@PM@ I @ MPI O IT ODH@ @JM@ JM O@M $@I@NTN AHDIDNOMOJM SO@INDJI DN
DINOGG@.
Start of Procedure
1. !JRIGJ J JM TJPM N@MQ@M JK@MODI NTNO@H (DIPS JM DIJRN @MQ@M).
C@ DIJRN @MQ@M Q@MNDJI DN QDGG@ C@M@: COOK://NJPM@[email protected]@O/KMJE@ON/NJS/DG@N/NJS/14.3.1/
2. J DINOGG J JI DIPS, @IO@M OC@ JGGJRDI JHHI O OC@ # KMJHKO: yum
install sox
M,
J DINOGG J JI DIJRN @MQ@M, @S@PO@ OC@ DINOGG@M KKGDODJI I
DINOGG sox.exe DIOJ OC@ JGGJRDI DM@OJMT:
C:\Program Files\SoX\sox.exe
&HKJMOIO
C@ PN@M J OC@ CJNO JI RCDC OC@ $A
KKGDODJI DN MPIIDI HPNO @ JIDPM@ OJ M@
I @S@PO@ OC@ NJS DIMT.
End of Procedure
@OODI PK A PIODH@ @ @MQ@M
J N@O PK OC@ OM@O NOJM@ JM APDJ @NJPM@ I@H@IO T N@OODI PK NCM@
DM@OJMT JI I AKC@ R@ N@MQ@M JI @ O IO@MKMDN@ DIPS CJNO, MJH RCDC PDJ
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 47
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DG@N M@ M@OMD@Q@ T APDJ @NJPM@ I@H@IO I OJ RCDC $@I@NTN AHDIDNOMOJM
SO@INDJI RMDO@N PDJ M@NJPM@ DG@N N OC@T M@ PKGJ@ T PN@MN.
&HKJMOIOC@ A PIODH@ @ @MQ@M DN NJH@ODH@N M@@MM@
OJ N I A MJST.
Prerequisites
V $@I@NTN AHDIDNOMOJM SO@INDJI JNO DN MPIIDI.
V A @DO@ CJNO HCDI@ DN QDGG@ JM OC@ A PIODH@ @ @MQ@M.
V @D @MQ@M DN QDGG@.
Start of Procedure
1. @O PK TJPM @ORJMF DG@ TNO@H () OJ NCM@ O @OR@@I $@I@NTN
AHDIDNOMOJM SO@INDJI I OC@ A PIODH@ @ @MQ@M.
. (DIPS) I OC@ A PIODH@ @ @MQ@M, M@O@ OC@ M@LPDM@ JG@MN I
NPJG@MN T @IO@MDI OC@ JGGJRDI JHHIN O OC@ # KMJHKO:
mkdir /opt/genesys/arm
mkdir /opt/genesys/arm/music
mkdir /opt/genesys/arm/announcements
&HKJMOIO
INPM@ OCO OC@ PN@M J OC@ CJNO JI RCDC OC@
$A KKGDODJI DN MPIIDI DN JIDPM@ OJ
M@ I RMDO@ OC@N@ DM@OJMD@N. $A OM@ON
GG DM@OJMD@N N GJG. & OC@ OM@O DM@OJMT
I OC@ NP-DM@OJMD@N M@ND@ KCTNDGGT JI
M@HJO@ CJNO I M@ PN@ N I@ORJMF
DM@OJMD@N, JM HKK@ N GJG MDQ@, OC@PN@M HPNO CQ@ I@ORJMF @NN JIDPM@.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 48
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. I OC@ $@I@NTN AHDIDNOMOJM SO@INDJI CJNO, JK@I OC@ /etc/exports DI
I @DOJM I OC@ JG@M/opt/genesys/arm N NCM@ DM@OJMT.
C@I @, OC@ DG@ NCJPG JIODI OC@ JGGJRDI GDI@:
/opt/genesys/arm* (rw,sync)
J GDHDO @NN OJ JIGT @MODI HCDI@N, CI@ OC@ NO@MDNF (*) OJ
OC@ PGGT LPGDD@ JHDI IH@ JM M@NN J OC@ $@I@NTN
AHDIDNOMOJM SO@INDJI CJNO. & TJP CQ@ HPGODKG@ $@I@NTN
AHDIDNOMOJM SO@INDJI CJNON DI TJPM @IQDMJIH@IO, TJP I M@O@
JI@ GDI@ K@M CJNO.
3. I OC@ A PIODH@ @ @MQ@M, HF@ NPM@ OCO I OC@ NPKKJMODI KJMOHK
KMJ@NN@N CQ@ NOMO@ T @IO@MDI OC@ JGGJRDI JHHIN O OC@ # KMJHKO:
chkconfig portmap on
chkconfig nfs on
& I@@NNMT, TJP I HIPGGT NOMO OC@ KMJ@NN@N T @IO@MDI OC@ JGGJRDI
JHHIN O OC@ # KMJHKO:
Solution nfs start
Solution portmap start
4. JPIO OC@ NCM@ MDQ@ JI OC@ $@I@NTN AHDIDNOMOJM SO@INDJI CJNO (JM CJNON) N
JGGJRN:
. I OC@ CJNO, M@O@ I@R DM@OJMT T @IO@MDI OC@ JGGJRDI JHHI O OC@
# KMJHKO:
mkdir -p /mnt/arm/target
. K@I OC@ DG@ /etc/fstab DI I @DOJM I OC@ JGGJRDI GDI@:
/opt/genesys/arm
/mnt/arm/target nfs rsize=8192,wsize=8192,
timeo=14,intr
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 49
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. JPIO OC@ OM@O HIPGGT T @IO@MDI OC@ JGGJRDI JHHI O OC@ #
KMJHKO:
mount /mnt/arm/target
C@ OM@O DN HJPIO@ POJHODGGT RC@I OC@ N@MQ@M M@NOMON.
5. &INOGG AKC@ @ @MQ@M N JGGJRN:
. &INOGG AKC@ T @IO@MDI OC@ JGGJRDI JHHI O OC@ # KMJHKO:
yum install httpd
. F@ NPM@ OCO AKC@ NOMON RC@I OC@ CJNO NOMON T @IO@MDI OC@ JGGJRDI
JHHI O OC@ # KMJHKO:
chkconfig httpd on
AGO@MIO@GT, TJP I NOMO AKC@ HIPGGT T @IO@MDI OC@ JGGJRDI
JHHI O OC@ # KMJHKO:
Solution httpd start
. OMO JM M@NOMO AKC@ OJ O@NO OCO DO RJMFN.
4. J CQ@ AKC@ N@MQ@ OC@ H@D DG@N JM OC@ @D @MQ@M, JK@I OC@ DG@ /etc/
httpd/conf/httpd.conf DI I @DOJM I HF@ OC@ JGGJRDI CI@N:
Change This Line ... ... to this Line
DocumentRoot "/var/www/html"DocumentRoot "/opt/genesys/arm"
5. KO@ TJPM @D @MQ@M JIDPMODJI OJ PN@ OC@ A PIODH@ @ @MQ@M
(address:http:///) DINO@ J OC@
GJG DG@ NOJM@.
Z C@I DIO@MODI OC@ @D @MQ@M JM A, OC@ JGGJRDI @D JIOMJG
GOJMH JIDPMODJI JKODJIN HPNO @ HJDD@:
Y J M@P@ OC@ IPH@M J PDJ DG@N N@MCDI OO@HKON I KMJHJO@
@DD@IT O A PIODH@ @ @MQ@M, N@O msml/
play.usedefaultsearchorder OJ false.
Y J N@O OC@ GJODJIN O OC@ @MQD@N DO@ NJ OCO A PIODH@ @
@MQ@M I @NN IIJPI@H@IO I HPND DG@N, N@O OC@ JGGJRDI
JKODJIN:
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI M@M@LPDNDO@N JM $@I@NTN AHDIDNOMOJM SO@INDJI JPG@N
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 50
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msml/play.basepath=http://
msml/play.musicbasepath=http://
JM HJM@ DIJMHODJI JPO OC@N@ JKODJIN I DG@ IHDI JM GT M@OH@IO
M@LP@NON, M@@M OJ OC@ $@I@NTN @D @MQ@M 8.5 !@KGJTH@IO $PD@.
End of Procedure
Configuring System Security
$A CN HIT @OPM@N OCO @ICI@ TJPM NTNO@H N@PMDOT. CDN N@ODJI DNPNN@N $A
N@PMDOT @OPM@N I @NMD@N CJR OJ JIDPM@ I/JM PN@ OC@H.
!@PGO AJPIO PKKJMO
$@I@NTN PN@N @PGO PN@M JPIO. CDN DN NK@DG JPIO OCO GRTN CN PGG
KMDQDG@@N OJ GG JE@ON I I K@MJMH IT ODJI. CDN JPIO @INPM@N OCO OC@M@ DN
GRTN O G@NO JI@ JPIO OCO @IG@N OC@ HDIDNOMOJM OJ JMM@O K@MHDNNDJIN I
@NN DNNP@N D JOC@M HDIDNOMODQ@ JPION M@ @G@O@, DNG@, JM JOC@MRDN@
JHKMJHDN@. $A NPKKJMON OC@ @PGO PN@M JPIO. C@ @PGO PN@M JPIO GRTN CN
PGG @NN OJ GG OC@ PIODJIN OCO M@ NK@DD@ JM OC@ $A MJG@, @Q@I D OCDN JPIO J@NIJO CQ@ IT MJG@ KMDQDG@@N JM @SKGDDO K@MHDNNDJIN NK@DD@. C@I OC@ @PGO JPIO DN
M@O@ PMDI OC@ DINOGGODJI J JIDPMODJI @MQ@M, DO CN PGG JIOMJG JQ@M GG JIDPMODJI
JE@ON; CJR@Q@M, OCDN JPIO HDCO @ @G@O@ JM DON K@MHDNNDJIN JI JE@ON HDCO @
M@QJF@. & OCDN CKK@IN, $A IIJO RJMF MJPI OC@ K@MHDNNDJIN. C@ @PGO JPIO
HPNO CQ@ OC@ K@MHDNNDJIN N@O OJ RMDO@ JE@ON DI OC@ JIDPMODJI @MQ@M. N@ OC@
@PGOJPIOD JKODJI OJ JIDPM@ OC@ OPG JPIO OJ @ PN@, I OCO CN GG
KMDQDG@@N NNDI@, DI N@ OC@ JMDDIG @PGO PN@M JPIO DN DNG@ JM N@PMDOT M@NJIN
JM CN @@I @G@O@.
MINKJMO T@M @PMDOT ()
$A @HKGJTN MINKJMO T@M @PMDOT (), MTKOJMKCD KMJOJJG OCO KMJQD@N
N@PMDOT I O DIO@MDOT JM JHHPIDODJIN JQ@M I@ORJMFN NPC N OC@ &IO@MI@O.
@IMTKON OC@ N@H@ION J I@ORJMF JII@ODJIN O OC@ OMINKJMO GT@M MJH @I OJ @I. $A
NPKKJMON -@IG@ JII@ODJIN OJ OC@ JGGJRDI $@I@NTN N@MQ@MN:
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 51
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V JIDPMODJI @MQ@M
V JGPODJI JIOMJG @MQ@M
V @NN@ @MQ@M
V $@I@NTN !@KGJTH@IO A@IO
$A GNJ NPKKJMON -@IG@ JII@ODJIN OJ OC@ $A ON@ I OC@ ON@.
JM OC@ $A ON@ JII@ODJI (@DOC@M MG@, DMJNJO @MQ@M, JM JNOM@), OC@
ON@ MDQ@M I ON@ HPNO GNJ NPKKJMO . JM DIJMHODJI JPO JIDPMDI TJPM
$A ON@, M@@M OJ OC@ JPH@IOODJI OCO DN NK@DD OJ OC@ ON@ OCO TJP M@ PNDI:
V MG@: MG@ !ON@ AQI@ @PMDOT AHDIDNOMOJM'N $PD@
V DMJNJO @MQ@M: N@ OC@ JPH@IOODJI OCO H@ RDOC TJPM ON@
KKGDODJI.
V JNOM@: N@ OC@ JPH@IOODJI OCO H@ RDOC TJPM ON@ KKGDODJI.
JM DIJMHODJI JPO I @ODG@ DINOMPODJIN JPO JIDPMDI N@PM@ JII@ODJIN,
I M@ODI I HIDI @MODDO@N, M@@M OJ OC@ $@I@NTN JIDPMODJI CKO@M J
OC@ $@I@NTN 8.1 @PMDOT !@KGJTH@IO $PD@.
JGGJR OC@ DINOMPODJIN OJ M@O@ @MODDO@, NNDI OCO @MODDO@ OJ JNO JE@O (RCDC DN
M@LPDM@ JM $@I@NTN @MQ@M OJ MPI DI HJ@), I JIDPM@ OC@ PN@ J N@PM@ KJMO
JM OC@ $A KKGDODJI.
@SO, DHKJMO OC@ N@MQ@M @MODDO@ OJ OC@ OMPNO NOJM@ JM $A OJ @IG@ POC@IODODJI JM
JII@ODJIN.
BT @PGO, OMPNO NOJM@ DN DI OC@ JG@M O OC@ JGGJRDI GJODJI:
C:\Program Files\Java\jre6\lib\security\cacerts
C@ @PGO KNNRJM DN "changeit".
$@I@NTN M@JHH@IN OCO TJP M@O@ N@KMO@ OMPNO NOJM@ JM $A.
@MJMH OC@ KMJ@PM@ @GJR OJ M@O@ OMPNO NOJM@ I DHKJMO OC@ @MODDO@N.
M@ODI F@TNOJM@ I HIDI OC@ OMPNO NOJM@
J M@O@ NOJM@ OCO DN N@KMO@ MJH OC@ @PGO F@TNOJM@N OCO JH@ RDOC Q.
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 52
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$@I@NTN M@JHH@IN OCO TJP J IJO PN@ OC@ @PGO F@TNOJM@N OCO M@ NCDKK@ RDOC Q.
J @INPM@ G@I N@KMODJI, TJP NCJPG M@O@ N@KMO@ NOJM@. & TJP PN@ NOIM
cacert DG@, TJP HPNO M@-DHKJMO OC@ @MODDO@N O@M @C PKO@.
C@ OMPNO NOJM@ NCJPG JIODI JIGT OC@ @MODDO@N J N@MQ@MN OCO $A NCJPG OMPNO. & N@MQ@M N@IN $A DON @MODDO@ PMDI INCF@, $A RDGG N@MC JM HOCDI
@MODDO@ DI OCDN F@TNOJM@. & OC@ @MODDO@ DN JPI, OC@ JII@ODJI DN @KO@; JOC@MRDN@,
OC@ JII@ODJI DN M@E@O@.
Prerequisites
V JPM @TOJJG NCJPG @ JIDPM@ OJ TJPM KOC.
V JP CQ@ JM ! DINOGG@.
Start of Procedure
1. J M@O@ I @HKOT F@TNOJM@, @S@PO@ OC@ JGGJRDI JHHI GDI@N JI TJPM NC@GG:
keytool -genkey -alias initKey -keystore trusted.keystore
-storetype jks keytool -delete -alias initKey -keystore
trusted.keystore
2. F@ OC@ trusted.keystore DG@ M@G@ JM OC@ PN@M OCO JRIN OC@ $A
KMJ@NN.
3. @O NOMJI KNNRJM JI TJPM F@TNOJM@.
4. A @MODDO@ OJ OC@ OMPNO NOJM@ T @S@PODI OC@ JGGJRDI JHHI GDI@:
keytool -import -alias mssql -keystore trusted.keystore -file
"cert/demosrc.cer"
Alias DN IH@ PI@M OCO OC@ @MODDO@. &O I @ M@NN@ RDOCDI OC@
OMPNO NOJM@. C@ JKODJI -keystore NK@DD@N OC@ F@TNOJM@ DG@ I OC@ JKODJI
-file NK@DD@N OC@ @MODDO@ OJ @ DHKJMO@.
5. J DNKGT OC@ RCJG@ JIO@IO J F@TNOJM@, @S@PO@ OC@ JGGJRDI JHHI GDI@:
keytool -list -keystore trusted.keystore
6. J DNKGT NK@DD @MODDO@, @S@PO@ OC@ JGGJRDI JHHI GDI@: keytool
-list -v -alias mssql -keystore trusted.keystore
7. J @G@O@ @MODDO@ MJH OC@ F@TNOJM@, @S@PO@ OC@ JGGJRDI JHHI GDI@:
keytool -delete -alias mssql -keystore trusted.keystore
End of Procedure
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 53
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&HKJMOIO
JNO NTNO@HN CQ@ HPGODKG@ OMPNO@ NOJM@N. JP HPNO GRTN PN@ OC@
NH@ NOJM@ JM $A.
C@ JGGJRDI JKODJIN HPNO @ N@O OJ JIDPM@ OC@ OMPNO NOJM@ GJODJI JM $A. C@ JKODJIN
GNJ @IG@ POC@IODODJI JI GJG G@Q@G JM GG JII@ODJIN OCO PN@ N@PM@ KJMO.
C@ @NO RT OJ N@O OC@N@ JKODJIN DN T PNDI OC@ setenv.sh JMsetenv.bat NMDKO:
set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStore="D:\certificates\trusted.keystore"set JAVA_OPTS=%JAVA_OPTS% -Djavax.net.ssl.trustStorePassword=changeit
&HKJMOIO
$A J@N IJO NPKKJMO GD@IO APOC@IODODJI. $A RDGG IJO POC@IODO@
DON@G T N@IDI @MODDO@ OJ OC@ N@MQ@M.
Secure Socket Layer (SSL) Security$@I@NTN AHDIDNOMOJM SO@INDJI NPKKJMON @PM@ JF@O T@M () JHHPIDODJIN
@OR@@I OC@ $A N@MQ@M I GD@IO-ND@ JII@ODJIN PNDI OC@ R@ MJRN@M DIO@M@.
$A I NPKKJMO JII@ODJIN OCMJPC JM NDHPGOI@JPNGT. CDN DN @DI@
OCMJPC JIDPMODJI J OC@ supported_protocol KMH@O@M DI OC@ gax.properties
DG@, RCDC I @ JPI DI OC@ conf DM@OJMT J TJPM $A DINOGGODJI.
@OODI PK JM PN@ RDOC $@I@NTN
AHDIDNOMOJM SO@INDJI
Start of Procedure
1. M@O@ F@TNOJM@ DG@ OJ NOJM@ OC@ KMDQO@ F@T I @MODDO@ JM OC@ $A N@MQ@M.
J M@O@ N@G-NDI@ @MODDO@, @S@PO@ OC@ JGGJRDI JHHI:
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 54
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keytool -keystore keystore -alias gax -genkey -keyalg RSA
AN KMJHKO@, @IO@M OC@ DIJMHODJI M@LPDM@.
2. OMO $A DI -JIGT HJ@. &I OC@ gax.properties DG@, @INPM@supported_protocol=http. CDN DN N@O T @PGO.
3. AN GJG PN@M (RC@OC@M DI K@MNJI JM QD M@HJO@ @NFOJK JII@ODJI), GJ DI OJ
$A N OC@ GJG PN@Mroot.
4. GG OC@ R@N@MQD@ A& T @IO@MDI OC@ JGGJRDI DI OC@ M@NN M J TJPM R@
MJRN@M (JM @SHKG@: http://localhost:8080/gax/api/system/
setkeystorepassword?password={password}). C@ KNNRJM DN NOJM@ DI I
JNPM@ NCDJI DI OC@ gax.properties DG@. C@ KNNRJM NK@DD@ NCJPG @
OC@ NH@ N OC@ KNNRJM NK@DD@ JM OC@ F@TNOJM@ (N@@ O@K 1, JQ@).
5. !@DI@ OC@ KMH@O@Mhttps_port DI gax.properties RDOC KJMO IPH@M. C@
PNPG @PGO DN 443. G@N@ N@@ JIDPMDI $A MJK@MOD@N JM HJM@ DIJMHODJI.6. KO@ OC@ KMH@O@Msupported_protocol DI gax.properties RDOC @DOC@M
https JMboth.
7. !@DI@ OC@ KMH@O@Mkeystore_path DI gax.properties RDOC OC@ PGG KOC OJ OC@
GJODJI J OC@ F@TNOJM@ DG@.
8. @NOMO $A DI HJ@.
End of Procedure
: M@KMDI $@I@NTN I@H@IO MH@RJMF
J @IG@ $A OJ JII@O N@PM@GT OJ $@I@NTN N@MQ@MN, TJP HPNO JIDPM@ OC@ $@I@NTN
MH@RJMF N @NMD@ DI OC@ $@I@NTN 8.1 @PMDOT !@KGJTH@IO $PD@. JGGJR OC@
DINOMPODJIN DI OCDN PD@ OJ M@O@ I HI@ @MODDO@N I HF@ OC@H PNG@ RDOCDI
$@I@NTN MH@RJMF.
Configuration ServerJP HPNO H@@O OC@ JGGJRDI JIDODJIN OJ M@O@ N@PM@ JII@ODJI OJ JIDPMODJI
@MQ@M:
1. M@O@ I Auto Detect GDNO@IDI KJMO JM TJPM JIDPMODJI @MQ@M RDOC @MODDO@ JIDPM@.
2. JIDPM@ OC@ $A @MQ@M OJ JII@O RC@I DO NOMON PK OJ OC@ JIDPMODJI @MQ@M
APOJ !@O@O KJMO T N@OODI OC@ $A @MQ@M "-KJMO" KMJK@MOT. &I OC@ Start Info O JOC@ GAX_Server Properties DGJ JS, @IO@M OC@ JGGJRDI N@OODIN:
Z JMFDI !DM@OJMT: /path/gax
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 55
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Z JHHI DI@: ./startup.sh
Z JHHI DI@ AMPH@ION: -host -port -app GAX_Server
Message Server and Solution Control ServerBJOC @NN@ @MQ@M I JGPODJI JIOMJG @MQ@M M@ JIDPM@ OC@ NH@ RT.
1. M@O@ Secured KJMO JM @NN@ @MQ@M I JGPODJI JIOMJG @MQ@M.
2. JIDPM@ OC@ $A @MQ@M OJ JII@O OJ @NN@ @MQ@M I JGPODJI JIOMJG
@MQ@M T PNDI OC@specificSecured KJMON OCO TJP CQ@ M@O@. &I OC@
Properties DGJ JS JM OC@ N@MQ@M I DI OC@ Connections O J OC@
GAX_Server DGJ JS, N@PM@ KJMON M@ DNKGT@ RDOC F@T NTHJG DJI.
3. @NOMO $A @MQ@M OJ JII@O JQ@M I @IMTKO@ N@NNDJI T PNDI OC@ N@PM@ KJMON.
Genesys Deployment Agent$@I@NTN !@KGJTH@IO A@IO ($!A) J@N IJO M@ DON JIDPMODJI MJH JIDPMODJI
@MQ@M. C@ JM OC@ $!A KMJ@NN DN ODQO@ T @NNDI OC@ security N@ODJI J OC@
GJG gda.cfg DG@ I N@OODI OC@ gda-tls JKODJI OJ QGP@ J1.
C@ Application Options O J OC@ M@GO@ JNO HDCO JM HDCO IJO CQ@ security
N@ODJI OCO JIODIN OC@ gda-tls JKODJI.
C@ gda-tls JKODJI DN IJO M@G@QIO JM OC@ $!A MPIODH@; DO DN M@ PMDI OC@ DINOGGODJI J
A I $!A JIGT. $A M@N OC@ QGP@ J OC@ gda-tls JKODJI OJ @O@MHDI@ DI RCO HJ@
$!A DN MPIIDI, I GNJ OJ @O@MHDI@ RC@OC@M DO NCJPG JII@O PNDI JM IJO;
OC@M@JM@, OC@N@ QGP@N HPNO @ F@KO NTICMJIDU@. & OC@ NTNO@H HDIDNOMOJM CI@N JI@
J OC@ QGP@N DI OC@ GJG DG@ JM DI OC@ JNO Application Options O, OC@ JOC@M JKODJI HPNOGNJ @ CI@ OJ @IG@ $A OJ JII@O JMM@OGT.
Disabling Authentication for Certain ConnectionsC@ JIDPMDI NO@KN JPOGDI@ JQ@ @I@ POC@IODODJI JM JIDPMODJI @MQ@M,
@NN@ @MQ@M, I JGPODJI JIOMJG @MQ@M. & $A PN@N OC@ N@PM@ KJMON OJ JII@O OJ
@NN@ @MQ@M I JGPODJI JIOMJG @MQ@M, JOC N@MQ@M-ND@ @MODDO@N RDGG POJHODGGT
@ QGDO@ DINO OC@ OMPNO NOJM@.
&I @MODI MM@ N@N TJP HDCO RIO OJ DNG@ POC@IODODJI JM JI@ J OC@ JII@ODJIN. J
J OCDN, OC@ JGGJRDI GDI@ OJ OC@ Advanced O J OC@ Properties DGJ JS JM OC@
JII@ODJIN:
"disableAuthentication=1"
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 56
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!J IJO PN@ RCDO@ NK@N. J N@KMO@ OCDN JKODJI MJH JOC@M JKODJIN, PN@ N@HD-JGJI.
J DNG@ POC@IODODJI JM JIDPMODJI @MQ@M, OC@ JGGJRDI GDI@ OJ OC@ JGGJRDI
DG@N:
V (DIPS) setenv.sh:
JAVA_OPTS="$JAVA_OPTS -Dgax.configserver.validate.cert=off"
V (DIJRN) setenv.bat:
set JAVA_OPTS=%JAVA_OPTS% -Dgax.configserver.validate.cert=off
&HKJMOIO
V JII@ODJIN OJ @NN@ @MQ@M I JGPODJI
JIOMJG @MQ@M DG D $A J@N IJO DI OC@
M@@DQ@ @MODDO@ DI OC@ OMPNO NOJM@, JM D
@NN@ @MQ@M I JGPODJI JIOMJG @MQ@M
J IJO N@I @MODDO@.
V JII@ODJIN GNJ DG OJ JIDPMODJI @MQ@M
I ON@N D OC@T M@ JIDPM@ JM
POC@IODODJI I OC@ @MODDO@ DN IJO DI OC@
OMPNO NOJM@.
: JIDPMDI OC@ $A !ON@
JP HPNO JIDPM@ TJPM MG@, DMJNJO , JM JNOM@ N@MQ@M OJ PN@ . @@M OJ
OC@ JPH@IOODJI OCO H@ RDOC TJPM ON@ JM DIJMHODJI JI CJR OJ PN@ N@PMDOT.
JIDPMDI OC@ $A !ON@ JM (MG@)
Prerequisites
V @OODI PK OC@ $@I@NTN AHDIDNOMOJM ON@ (JM MG@)
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 57
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Start of Procedure
1. JIDPM@ MG@ N @NMD@ DI OC@ M@GO@ ON@ PD@N, I JIDPM@
GDNO@I@M.
2. @O OC@ G@Q@G J JIOMJG JI OC@ !A.. &I OC@ $A N@ODJI J OC@ !A, M@O@ I JKODJI OCO DN IH@ tls_mode.
. K@DT JI@ J OC@ JGGJRDI QGP@N JM OC@ tls_mode JKODJI:
Y offXJ RDGG @ PN@.
Y requiredX& N@MQ@M J@N IJO NPKKJMO , M@QJF@ OC@ JII@ODJI.
Y authenticationX$A RDGG QGDO@ OC@ N@MQ@M N@I-@MODDO@ RDOC
OC@ GJG OMPNO NOJM@.
Y XH@ N off.
End of Procedure
JIDPMDI OC@ $A !ON@ JM (DMJNJO
@MQ@M)
Prerequisites
V @OODI PK OC@ $@I@NTN AHDIDNOMOJM ON@ (JM DMJNJO @MQ@M).
V INPM@ OCO TJP M@ PNDI OC@ GO@NO ! MDQ@M (1.2.5 JM GO@M).
Start of Procedure
1. JIDPM@ DMJNJO @MQ@M N @NMD@ DI OC@ M@GO@ ON@ PD@N.
2. @O OC@ G@Q@G J JIOMJG JI OC@ !A.
. &I OC@ $A N@ODJI J OC@ !A, M@O@ I JKODJI OCO DN IH@ tls_mode.
. K@DT JI@ J OC@ JGGJRDI QGP@N JM OC@ tls_mode JKODJI:
Y offX!J IJO PN@ .
Y requestX& OC@ N@MQ@M NPKKJMON , DO DN PN@.
Y requiredX& OC@ N@MQ@M J@N IJO NPKKJMO , OC@ JII@ODJI DNM@[email protected] authenticationX$A QGDO@N OC@ N@MQ@M-N@I @MODDO@
DINO OC@ GJG OMPNO NOJM@.
Y XH@ N off.
3. @MDT OCO OC@ JIDPM@ KJMO DN D@IODG OJ OC@ GDNO@I@M KJMO J DMJNJO
@MQ@M
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 58
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4. !P@ OJ I DIJHKODDGDOT @OR@@I I@R@M Q@MNDJIN J Q I OC@ DMJNJO
@MQ@M MDQ@M, DNG@ B MJO@ODJI OJ @IG@ $A OJ JII@O OJ DMJNJO
@MQ@M ON@.
Z JM DIJRN, OC@ JGGJRDI GDI@ OJ OC@ setenv.bat DG@:
set JAVA_OPTS=%JAVA_OPTS% -Djsse.enableCBCProtection=false
Z JM DIPS, OC@ JGGJRDI GDI@ OJ OC@ setenv.sh DG@:
JAVA_OPTS="$JAVA_OPTS -Djsse.enableCBCProtection=false"
End of Procedure
JIDPMDI OC@ $A !ON@ JM (JNOM@)
Prerequisites
V @OODI PK OC@ $@I@NTN AHDIDNOMOJM ON@ (JM JNOM@).
Start of Procedure
1. JIDPM@ JNOM@ N @NMD@ DI OC@ M@GO@ ON@ PD@N.
2. @O OC@ G@Q@G J JIOMJG JI OC@ !A.
. &I OC@ $A N@ODJI J OC@ !A, M@O@ I JKODJI OCO DN IH@ tls_mode.
. K@DT JI@ J OC@ JGGJRDI QGP@N JM OC@ tls_mode JKODJI:
Y offX!J IJO PN@ .
Y requiredX& OC@ N@MQ@M J@N IJO NPKKJMO , OC@ JII@ODJI DN
M@QJF@.
Y authenticationX$A QGDO@N OC@ N@MQ@M-N@I @MODDO@ RDOC
OC@ GJG OMPNO NOJM@.
Y XH@ N off.
End of Procedure
MJNN-NDO@ MDKODI I JJFD@N
@OODI K $@I@NTN AHDIDNOMOJM SO@INDJI JIDPMDI TNO@H @PMDOT
$@I@NTN AHDIDNOMOJM SO@INDJI !@KGJTH@IO $PD@ 59
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JP I JIDPM@ TJPM NTNO@H OJ DHKMJQ@ OC@ KMJO@ODJI J $@I@NTN AHDIDNOMOJM
SO@INDJI DINO MJNN-NDO@ MDKODI () OOFN T JIDPMDI OC@ HttpOnly I
Secure GN JI TJPM N@MQ@M OJ PMOC@M @ICI@ OC@ @SDNODI $A N@PMDOT. C@N@
GN O@GG MJRN@MN CJR OJ CIG@ JJFD@N. @MQ@M-ND@ JJFD@N I @ O@ RDOC
HttpOnly I Secure GN OJ O@GG OC@ MJRN@M CJR OJ @G RDOC OC@H. J CD@Q@
HSDHPH G@Q@G J N@PMDOT, HDIDNOMOJMN HPNO HF@ OCDN JIDPMODJI JI OC@ AKKGDODJI
@MQ@M.
S
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