From bean counting to adding value:
Using Statistics to Transform Services
Diarmuid Stokes
College Liaison Librarian
UCD Library
@dstokes01
Gathering statistics with no real purpose
Cooperating with Other Units
“Work Smarter Together”
UCD Registry
Unique UCD product designed for Student Desk Built within UCD’s Data management environment Ability to link queries to student record
Many meetings and demonstrations later….
Pilot in the Health Sciences Library
The library desk team visited the student desk team
All Librarians who meet with students also use UniShare
Pilot Review
holistic view of student activities in the library
From entry to circulation to query
Impact of UniShare in the Library
Improved experience for students
Informed staffing decisions and service models
of specific student groups
Understanding and targeting service needs
Evidence to inform teaching and e-learning tools
Targeted communication to staff
…Building valuable relationships with other Units
Sharing information across UCD to improve services and student experience
…No direct cost to Library…
Other benefits of UniShare include…
…no maintenance or IT issues…
Library referrals
to Student Desk
37,557
The statistics so far…
279
Total Library Queries
Student Desk referrals to
Library
Total Student Desk
Queries
58,784
Future Developments
Outcomes for the Library
•No more bean counting
•Closed Data collection Cycle
•Collaborating with other units
•Using information to improve services, teaching and communication
•No cost implications
•No IT issues
•Improving support across campus for students
Awesome
Clone Terror with Jelly Beans https://www.flickr.com/photos/kalexanderson/5461205156/
Purposeless except for its beauty https://www.flickr.com/photos/lisacee/6956912254/
Working together… https://www.flickr.com/photos/lollyman/4424552903
Space https://www.flickr.com/photos/bram/45332/
Double Decker Couch https://www.flickr.com/photos/gardner67/12719182654/
A meeting https://www.flickr.com/photos/seniwati/4468588750/
The moustache https://www.flickr.com/photos/pasukaru76/5975147798/
The troops are assembled! Prepare for battle troops https://www.flickr.com/photos/ltdemartinet/3767568246
My kinda girl https://www.flickr.com/photos/eldave/9731334346/
Lego Conference https://www.flickr.com/photos/bfishadow/2883788275/
Legolib https://www.flickr.com/photos/30976576@N07/6615779067/
Great Library of Scio https://www.flickr.com/photos/ludgonianindustrialunion/5536093478
170/366 https://www.flickr.com/photos/nuwandalice/7395786858/
On Target https://www.flickr.com/photos/vizzzual-dot-com/2655969483/
Day 263 https://www.flickr.com/photos/pasukaru76/4563054275/
Communication is the key https://www.flickr.com/photos/wiertz/13195153284/
Legos giving head https://www.flickr.com/photos/atomicbartbeans/336852037
NTR23 https://www.flickr.com/photos/ntr23/5075987715/
Fixedish https://www.flickr.com/photos/fungleo/4223518006/
Results of elections http://www.flickr.com/photos/ntr23/4650249185
Classic Space FTW https://www.flickr.com/photos/27433628@N05/2733703880/
The piece of resistance https://www.flickr.com/photos/masked-builder/12779630003/
Images
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